“Pratiques abusives et refus de responsabilité – À fuir !
J'ai réservé et payé en France (232 €) une voiture via Booking.com (catégorie précise : diesel, boîte automatique, coffre pour 4 valises, kilométrage illimité).
Sur place en Écosse, le loueur partenaire Avis Budget a refusé de me fournir le véhicule réservé, prétextant que les critères de Booking n'étaient "pas contractuels". J'ai été victime d'une vente forcée : soit je payais 340 € de surclassement, soit je restais sur le trottoir sans voiture.
Pire encore, Avis Budget a débité ma carte bancaire de 340 € sans mon accord (bug/double validation forcée du terminal de paiement à la même seconde que la caution).
Booking.com refuse de prendre ses responsabilités de plein droit (Article L. 211-16 du Code du tourisme) sous prétexte que je n'ai pas appelé leur service client sous le choc à l'aéroport. C'est une honte. Une procédure auprès du Médiateur du Tourisme (MTV) et un signalement SignalConso sont en cours. Passez par un autre site !”
“I had the booking from hell with these people. We paid $2,000 for 3 days in a place with no working elevator, no air conditioning, no bed sheets, and a door lock that did not close, making us feel unsafe.
After all of this, they told us they were unable to contact the property owner and are only offering to refund 20% of the stay. This is completely unacceptable. The unit was not suitable to stay in and, in my opinion, was uninhabitable.
They are a complete disaster.”
“The présentation of the restaurant was excellent but it ambiance was let down by the food and the staff.
The risotto had little taste, and all five of us said the same. The lamb was excellent but the portion was small.
The staff acted as if we were not wanted despite the restaurant being half empty on a Saturday evening.
The party were three Basque and 3 English”
“Very disappointing experience with Booking.com support during a same-day cancellation in Greece. According to the property owner, Booking.com had been informed about the cancellation the previous day, yet the reservation remained active and we were never notified before traveling 350 km. We spent around 5 hours calling support, were repeatedly left on hold and disconnected, and received no real relocation assistance. The alternative offered after 7 hours was not suitable for our needs despite repeatedly explaining we were 5 adults traveling with 2 dogs and an elderly father with a heart condition. We had to find accommodation ourselves in another city and incurred additional costs and stress. Extremely poor handling of an urgent situation.”
“Just had one of the worst travel experiences with Booking.com and honestly I’m still shocked at how badly they handled it.
We reached our hotel at around 3 a.m. after traveling for almost 10 hours. Exhausted, carrying luggage, just wanting to sleep. The hotel front desk tells us they cannot find our reservation anywhere in their system.
Meanwhile I’m literally holding a Booking.com confirmation email with booking ID, dates, everything.
We called Booking.com support right there at the property. The customer service rep kept giving the same scripted “sorry for the inconvenience” lines over and over but wasn’t actually helping. At that point we weren’t even asking for compensation or anything dramatic. We simply asked if they could help us find another room nearby because it was already past midnight, the date had changed, and searching online ourselves was becoming difficult.
The rep then just disconnected the call.
That part honestly blew my mind more than the booking issue itself. Mistakes happen, sure. But abandoning customers stranded at 3 a.m. in a different city after THEY confirmed a reservation that apparently never properly existed? Crazy.
The hotel staff were actually calmer and more helpful than Booking.com support.
Has anyone else dealt with this? Because after tonight I genuinely do not trust Booking.com confirmations anymore.”
“I booked a flight with booking.com.
Shortly after, I received an email stating that my flight had been cancelled and that I would receive my money back within 5 working days.
Now it is well over 6 weeks later and I still haven't received my money back, and I am being given the runaround.
Never book flights with booking.com; it is a disgrace how they treat their customers.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Their team demonstrated strong professionalism, reliability, and a genuine commitment to helping clients achieve the best possible outcome. They handled my situation with care and precision, making sure every step was clearly explained and properly managed. Communication was consistent, honest, and timely, which gave me confidence throughout the process. I truly appreciate their dedication and the effort they put into ensuring everything was handled smoothly. I would highly recommend their services to anyone in need of dependable support.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made I sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“Terrible service we booked through the app and it must have a glitch so our airline tickets got screwed up no contact number and the one they give is AI and useless airline can’t help beer book through the app great customer response time it’s very sad that I’ve recommended this app to people”
“Leider hat in dem Hotel die Heizung (Klimaanlage) nicht funktioniert, sie war außer Betrieb und ein sich im Zimmer befindlicher Heizkörper blies nur Kaltluft in den Raum.
Bei den Fernsehprogrammen war es nicht möglich, dass erste oder zweite Programm zu empfangen, da das Hotelpersonal die Geräte noch nicht von SD auf HD umgestellt hat.
Das Frühstücksbüffet wurde nicht entsprechend nachgefüllt.
Die Zimmer waren aber sauber und gut eingerichtet.
Trotzdem würde ich das Hotel aufgrund meiner gemachten Erfahrungen nicht weiter empfehlen.”
“One morning, I logged into my investment dashboard and noticed something wasn’t right. A potential security breach. My heart sank. Every second felt like an hour. I’d worked too hard to build this portfolio, and now everything was at risk.
That’s when URF proved why they’re the only name I trust when it comes to cybersecurity. I reached out immediately, and within minutes, I had a dedicated team assessing the situation. No scripted responses. No bouncing around from department to department. Just action.
They identified the breach fast — faster than I expected — and immediately moved to contain and resolve it. But they didn’t stop there. They walked me through every step, explained what happened in plain language, and put multiple layers of protection in place to make sure it never happens again.
Their professionalism, speed, and transparency gave me something no one else could: peace of mind.”
“For months, I was struggling to sort things out on my own, and it became incredibly overwhelming. I wasn’t sleeping well and found myself constantly stressed and anxious. When I came across Michael and drew online, I decided to reach out and see if they could help. To my surprise, they replied quickly, which already gave me a sense of relief. What stood out the most was how sincere and attentive they were. They took the time to listen, explain everything in detail, and didn’t rush me or make me feel like a burden. Their patience and support made me feel more confident about the next steps.”
“L’illusion de “réserver en confiance” avec Booking.com Cars s’est transformée en leçon de manipulation commerciale.
Le prix affiché : 220 €.
Le prix réel pour obtenir la voiture : 360 € de plus… ou 2 200 € de caution impossible à déposer avec une carte de débit, information cachée volontairement après le paiement.
Booking joue sur la confusion des cartes, le sait, l’admet… mais ne prévient personne.
Et lorsque vous êtes coincés à l’étranger, avec enfants et bagages :
✅ Aucun remboursement
✅ Aucune solution
✅ Aucune responsabilité
❌ Juste un copier-coller pour vous expliquer que c’est “dans les conditions complètes”.
Booking Cars, c’est simple : ils encaissent, vous assumez.
Une bien belle manière de traiter les clients fidèles.”
“I mistakenly booked the wrong date for a sightseeing tour of Seville on a recent trip there with my girlfriend, but cancelled it with a week to spare. It was very popular tour, so I knew it would re-sell. On the booking confirmation and the ticket there was no mention that it was non-refundable, but guess what... That's exactly what Booking.com claimed. The tickets combined cost €91 which I'm prepared to let go. What I don't like is being told something that wasn't backed up facts, then being ignored by their customer service team.
It's not the first time I've had an issue with Booking.com. On a trip to Italy last year I hired a car through them, only to find out that the hire company had no knowledge of my booking. Despite me showing confirmation to them. I paid again direct and hoped to claim back from Booking.com. Again, they were most unhelpful and I didn't get my money back.
There are other booking sites, I'd advise to use them, or book direct.”
