“Site is being deceptive and misleading to consumers by pretending to be a local website providing local services but is not disclosing that additional international transaction fees will be charged on top of the fee shown for a service. If you contact the customer service you will be advised that they will not refund the undisclosed fee.”
“the partner service is as bad as the customer service. they are unprofessional, untrained and unfriendly. they create wrong invoices and refuse to correct it. as a partner they leave you in the cold. we are already trying to find better ways to offer our services to future guests apart from this monopolist.”
“Booked hotel through this lot
They failed to say there was major refurbishment going on
No heating,restaurant or hot water hotel was filthy
Customer help was non existent”
“The refund procedure is terrible at booking.com. I received the confirmation for refunding my booking a month ago but sofar i have not received money back. I have tried to called them a few times but they keep saying they are waiting the confirmation from the hotel, eventhough it was a mistake from booking.com who made a double booking.”
“A very unpleasant experience but not with Booking.com but with one of the female receptionists when my group arrived at 5pm Sunday November 10...I would like to know what management would have done as I didn't have $100 in cash nor a credit card and had learned it was necessary on that day with my Sinclair Travel tour driver/guide..lthe rooms were paid for and the fridge was not stocked nor qould I be orderingdrinks from the Bar...that receptionist would pass muster as a Gestapo agent were a position available! What I want to know, is what would have happened had myt driver/guide not paid the $100 demanded of me!?? I have never been treated with such contempt at a 80 years on this planet with previous accommodation bookings to my credit, never experience such treatment, until the Lakes Resort Adelaide.”
“These guys don't have a person working there as a customer service. I could never book a flight with them with the prices they show. They would change the price at the checkout and ask you if you agree with the new price!! It doesn't matter which airline or flight time you pick. At the end the price changes. And good luck finding any human being answering phone there. They keep asking for your booking number which you don't have because you have not booked anything yet. The emails are answered with the same sentences, and same way. So not only they don't have good customer service their AI is very poor too. Had to go back and book it $200 more expensive ticket from Expedia.”
“The most efficient travel company I ever use. Immediate responses, even non automated ones, and seemingly with excellent relationships with people they recommend.”
“4075823468
------------------------------------------------------------------------
Hallo
Joeann Mary S.
ich wende mich erneut an Sie in Bezug auf die Buchung Nr. 4075823468,
die seit April von Ihrer Seite storniert wurde. Trotz mehrfacher
Anfragen und Versprechungen haben wir bis heute keine Rückzahlung
erhalten. Diese Situation ist äußerst frustrierend und belastend.
Es ist enttäuschend, dass wir keine klare und verbindliche Antwort auf
unsere Anfragen erhalten haben. Jeder Anruf und jede E-Mail wurde von
verschiedenen Personen bearbeitet, die offenbar nicht ausreichend
informiert waren, um unser Anliegen korrekt zu behandeln.”
“Hallo und Guten Tag, ich möchte gerne meine Erfahrung mit den Restaurant des Hotels teilen.
Also das Restaurant ist schön eingerichtet, aber das tut es nicht zur Sache. Das Personal ignorierte mich. Die Speisekarte lässt sich was zu wünschen, da sie nicht Italienisch angeboten hat. Es muss kein Italiener sein, aber eine Pizza oder Spaghetti hätte ich darauf sehen wollen. Die Musik war zwar nicht laut aber dezent störend. Meine Empfehlung ist geht nicht dahin. LG”
“Booking.com is the worse site to book a flight and their customer service is terrible!!!!
I was looking a flight to CA and everything seemed going well until I hit the booking key. A message came out saying there is not more seats with this price. So I started the process again but before I booked the flight with the same exact price, time and destination, I decide to look in my bank account to see if I was charged and yes they took the money out of my account for the first flight that was not booked according to them. I contacted the customer service by email because they didn't have customer service phone number. I gave them all the information and they sent me a number to call. I called 3 times and I could NOT, for the life of me, get through to anyone because I didn't have confirmation number. I have spent so far 1.5 hr to resolve this and I am out of money and out of ticket. Stay away from this website... it is terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“excellent hotel stayd 2nights lovely bedroom very oog breakfast
nice lounge/bar excellent staff frienddly and helpful
Syd and Jill 9th/10th July 2024”
“Booking.com charged unauthorized commissions every month, starting:
May 17, 24 $173.37
Jun 17 $225.58
Jul 17 $222.24
I had advised booking.com that I had a flood and we are putting in new flooring and painting the whole condo. We could not accommodate anyone.
On Jan. 19, they overcharged commission:
Should be $119.37, but charged $137.07”
“Booking.com's Vulnerabilities are Harming Hosts and They Don't Care About it.
My first experience as a host (referred to by Booking.com as partners) has been the worst experience I’ve had with any business in my entire life. In mid-March of 2024, I had a guest who took advantage of Booking.com’s many inadequacies to make an unpaid booking using someone else’s identity. These criminals partied and ransacked my house over a period of 2 days, even going as far as to try backing a Budget Rental Car into my backyard to try cleaning out my entire house. The only reason they didn’t succeed is because they ran it into my deck railing and the side of my house. We found crack cocaine on the coffee table, burnt spoons, blood in the kitchen, and rubbing alcohol for needle injections. The total cost of theft & damages from this nightmare have worked out to $5683.
I had to call Booking.com more than 10 times before I received helpful information from one of the Booking.com managers on the existence of a damage request option for dire situations like this. I was told by a Booking.com Manager that I would be entitled to almost the entire damage/theft amount if I provided a list of the damages with images and the police report. I provided all of this information and have received nothing.
I have a police report with the Ontario Provincial Police (E240317269), time and dates of my call with Booking.com management, audio recordings of my call with Booking.com management, and a comprehensive document outlining images of the theft & damage images taken immediately on the morning of the theft (I have time stamps for these photos available upon request as well).
Booking.com underplayed the guests’ lack of history on Booking.com. Booking.com noted that the guest joined within the last year and “completed 1-2 trips”. After weeks of trying to get more information on the guest, an employee advised that the guest had only created their account a few days prior to their booking at my property and had only commenced their first trip 1 day prior to their booking with me. Their first booking was not even completed by the time of their reservation at my property. They did not specify any of this on the guest profile, and I simply would not have accepted this request or would have cancelled the booking if I knew that the guest had just created their account 1 day before making their same-day booking.
Booking.com also has their default setting for new listings set to Instant Book instead of Request to Book, which is extremely dangerous for new Booking.com hosts. This eliminated the opportunity for me to properly review the guest profile before accepting the request They also did not verify this person’s identity like some other travel platforms (Airbnb etc.) do, and this allowed this criminal to use another person’s identity. This is another poor practice that puts their hosts at risk.
In the following weeks, I also was advised by other employees that this same guest has 2 other misconducts at other local booking.com stays within 90-minute drive from me. It is clear that this organized crime ring has specifically targeted new Booking.com properties because of the vulnerabilities that they know the Booking.com platform has.
Booking.com should absolutely be responsible for these losses as their poor guest vetting, misleading guest insights and default Instant Book setting is what allowed this criminal to create a fake account, target new Booking.com listings and book instantly without a chance for hosts to approve or decline the guest.
I have already left a review on TrustPilot and plan on taking this to other platforms and news outlets if I’m not reimbursed for the losses I’ve incurred. The total referenced above also does not include the $320 in rent that was never paid to me by the guest. Given that we’re now in contact with the police and the other targeted booking.com owners, this has potential to become a much bigger problem for Booking.com if not resolved. It would be appalling not to take responsibility for the people you call your “partners’.
Booking.com is clearly not doing enough to vet their guests and it’s costing their “Partners”.
This whole situation has given me a stronger appreciation for platforms like Airbnb and VRBO that care more about their hosts. If they don’t prove that they care about their “Partners” by taking financial responsibility for this, then I strongly caution any prospective host to avoid using Booking.com.
Anthony”
“With every passing day, this company and its customer service is just alarmingly becoming shoddy! No one reality is willing to work here or help customers solve issues. Extremely high number of errors, untrained employees in service and awful response rates. Even the app is getting terrible now. Guess this is what happens when a company tries to grow too fast replacing the “customer “ from the heart of its business with “profits”. Try avoiding using them if you love peace of mind over frustration. Choose airbnb, hotels.com or the like but I strongly advise against them! Now the call is yours!”
“I have booked the apartment through this website.
I made International transfer, however no confirmation letter, no Pin code.
Called and emailed about the situation, no luck.
No feedback contact about the issue.
No help and very poor service.
No one helps me to understand my reservation is valid or I lost the money.
Seems this website helps scammer to rob money.”
“The worst! Tried to charge my CC to times!
Sent a message stating " your all booked " then asks for CC information again! Called hotel directly and room reservation was easy and cheaper than using the site. Do Not Use!”
