“I got a notice that my flight reservations had been confirmed. Then NO further contact!! I need to know what my flight codes are!!! I cannot get in contact with ANYONE! I believe this company is a SCAM!.. and I have NO FLIGHT TO MY FRIENDS FUNERAL!!”
“Thousands of dollars of fraudulent charges from booking.com and there are zero ways to contact a live person. Even after contacting them through their portal and responding to their automated reply, they refused to call me or help in any way to figure out how this happened twice with their company and how to stop it. Irresponsible isn't even the word...”
“I got a mail with 10% reduction valid on next booking before 25th of August. Seems you have to book latest 24th of August 11.59 pm. So on 25th I was to late. On purpose they use this valid till language rool to mislead their customers. Not fair at all”
“DON'T USE BOOKING.COM. Scammers. Booked over a week ago, got to the hotel at 11pm with my kids in the middle of the night far far away from home and the hotel had no reservations from booking.com for me. The worst part, they were fully booked. Had to find a 1 star hotel to sleep in. I could hardly sleep, their customer service was terrible 🙄, he told me the EUROPEAN regulations prevents him from helping me further.”
“Never use this site...I booked a hotel through them and they farmed it out to traveluro which is a scam spent the day at the hotel thinking I had a room when I did not...left me stranded. stranded”
“I cancelled a hotel reservation because of COVID-19, the hotel gave back the money to booking.com and they are refusing giving me back the money....this is after spending hours in the phone with them...very stressful situation!!! A total fraudulent company”
“Welcome Inn Motel in Corona CA, is the place to go. Customer service is great. Very friendly. The price is great also. I would definitely book here again.”
“Booking.com advised me wrong then tried to pass the blame to Priceline. The only 2 people that helped were a man named Saif and a supervisor named Rose, the other supervisors refused to get on the phone or give me their names. Very poor customer service.”
“We booked an apartment in oban Scotland,everything they advertised was spot on,from the views to the facilites of the apartment a 1st class experience.”
“They are a horrible company booking.com they lie about your refunds if you look at their website they say refundable but they try and keep people's moneyThey are a horrible company”
“bookings.com, when I wrote about that experience in there portal review, they did not publish it. That’s how they manage reviews, only positive reviews are published”
“Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!”
“booking.com helps cheaters and criminals to steal your money and puts client's life in danger for 15%commission.We booked MIT House Salamanca Confort Peñalver in Madrid.They forced to load their application to open the door and refused to provide the physical key.Then,the door didn't open,time was 01.00 night,given by them emergency phone number is wrong and Booking.com support didn't answer,I spent over 100 euros for night calls to booking.com.We've spent that February 3rd night in the street.In the morning I spent another 100 euros to get the booking.com staff,my phone charge was about to finish and we were staying on the street.Lucky,our passports and luggage were inside,so they opened the door finally at 12.00 February 4th.Next night they successfully kicked us out and refused to refund money.At night 01.00 they started to open all of these apartments doors remotely and at the same time somebody was standing at the entrance and knocking.There were no any latch on the door,so you are staying completely unsafe.So,we've called the police,they came and stepped out under their protection.
The wifi address,name and password was also given wrong to isolate you,and these rooms are down -2 floor,out of signal.
The result is-the police saved us.The booking.com refused any responsibility,they are only interested in 15% commission,refused to refund and you can't reach them when dangerous.They help criminals to steal money and put your life in danger and risk.”
“Honestly? A terrible experience.
We wouldn’t recommend staying at Cardiff Castle Rooms, for a few reasons:
- The lock didn’t work on our bedroom door, despite everything we tried. This made us feel very unsafe leaving our belongings in our room and sleeping at night with an unlocked door. We were then accused of not understanding how the locks work by the owners, despite this being a regular complaint in their reviews.
- It was ridiculously hot and the window was taped shut with a broken lock. We felt very claustrophobic and felt like we couldn’t breathe due to the heat and small spaces.
- The instructions of self check-in and check-out were definitely unclear and the Spar staff were incredibly rude. We went out of our way to return the keys safely and ultimately wasted our time.
- The Wi-Fi didn’t work for myself (iPhone) or my friend (Android). And I don’t believe this was due to our incompetence, though the owners insisted it was.
- We were massively overcharged by paying £170 for a one-night stay with a shared bathroom and experienced a series of problems, so we tried to contact the owners. Unfortunately, they straight-up refused to apply any sort of refund, and instead, accused us of lying and being scammers! They even admitted themselves that the rooms are “basic with no frills” but happily took our money.
- The whole experience felt a little strange and uncomfortable. It wasn’t completely clean.
- The owners protested their defence a little too much, and trying to put the blame onto their perfectly adequate and kind guests seemed very suspicious.
It seems the owners have replied to nearly every negative review they’ve received in a very unkind manner, so we are fully expecting one in response to this review accusing us of being liars / scammers, as we have had that already via emails, etc.”
“Convenient hotel booking service however, rates are over priced compared to booking directly with the resort. They will not make any changes after you book.”
