My story began on September 13, 2023. Made flight reservations through Booking flying from IAH-Houston to Rome. Confirmation 40-30092****9. **A second outbreak of COVID was announced in Rome. As a result, we had to cancel our reservations. WHAT HAPPENED TO HAVING TO WORK WITH COVID related situations/cancellations/re-scheduling??? BOOKING IS DEFINITELY NOT ABIDING BY THE MANDATED GUIDELINES!! Fast forward to today, July 26, 2023: STILL NOTHING HAVE NOT BEEN REFUNDED. DOES IT REALLY TAKE 10 MONTHS FOR BOOKING PERSONNEL AND "THE TEAM" TO GET THIS RESOLVED?? In fact, we were told we would only get a refund of $1050 instead of the over $2700 we initially purchased the tickets! We have been attempting to place the (fiction) $1000+ "credit" to new flights. We are too tired and frustrated to continue to keep trying to deal with BOOKING. SINCE SEPT. 2023, TO DATE JULY 2023, WE HAVE SPOKEN TO SEVERAL DIFFERENT PEOPLE AND EACH PERSON OFFERS ONE EXCUSE OR ANOTHER ON WHY THE SITUATION CAN NOT BE SETTLED. WE HAVE BEEN AND FOLLOWED SEVERAL DIFFERENT INSTRUCTION FROM THE SEVERAL DIFFERENT PEOPLE FROM BOOKING, AND STILL NOTHING HAS BEEN ACCOMPLISHED. JUST THIS MORNING I HAVE SPOKEN WITH GEORGE, GINA AND ADITYA AND EACH GAVE DIFFERENT INSTRUCTIONS, WHICH I FOLLOWED AND STILL GOT NOTHING ACCOMPLISHED. THE PERSONNEL ARE SIMPLY A REFLECTION OF THE CROOKED AND UNETHICAL "MANAGEMENT TEAM" FROM THE NETHERLANDS AND (WORST YET) IN THE U.S. I sent a complaint to BBB in U.S., which was returned stating that BOOKING in the U.S. filed bankruptcy and no longer exists in the U.S. Today, Friday, July 28, 2003, we discovered that BOOKING took the charges from my credit and purchased the tickets through a Swedish! Now, I know why the GOTOGATE will not reimburse us even we purchased insurance through them. Additionally, now we know why at times BOOKING reps. say they have no record. Now we know why BOOKING refers us to GOTOGATE and the airlines; and, why GOTOGATE and the airlines refers us to BOOKING. All we want is to be reimbursed for the original investment with BOOKING. BOOKING.COM CORPORATE OFFICE-NETHERLANDS HERENGRACHT 597 1017 CE AMSTERDAM, NETHERLANDS