Ok… made my reservation and had a can cancel 3 days before. I cancelled a week before on their email about upcoming trip… Got charged anyway… can’t get ahold of anyone- hotel and all just flip you back and forth and I cannot get anybody to help. I cancelled because my husband had surgery but these gigantic turds are obviously just gonna make it impossible for me to get my refund!!!! 😡🤬😤 I WILL NEVER USE THEM AGAIN AND WILL ADVISE ANYONE ELSE TOO— EVEN IF U DO THE RIGHT THING YOULL STILL GET RIPPED if you have a change in plans. VERY DISTURBED ABOUT THE INJUSTICE!!! R.W.