The refund procedure is terrible at booking.com. I received the confirmation for refunding my booking a month ago but sofar i have not received money back. I have tried to called them a few times but they keep saying they are waiting the confirmation from the hotel, eventhough it was a mistake from booking.com who made a double booking.
6 months ago
Booking.com B.V has a
2.8
average rating
from
292
reviews