booking.com helps cheaters and criminals to steal your money and puts client's life in danger for 15%commission.We booked MIT House Salamanca Confort Peñalver in Madrid.They forced to load their application to open the door and refused to provide the physical key.Then,the door didn't open,time was 01.00 night,given by them emergency phone number is wrong and Booking.com support didn't answer,I spent over 100 euros for night calls to booking.com.We've spent that February 3rd night in the street.In the morning I spent another 100 euros to get the booking.com staff,my phone charge was about to finish and we were staying on the street.Lucky,our passports and luggage were inside,so they opened the door finally at 12.00 February 4th.Next night they successfully kicked us out and refused to refund money.At night 01.00 they started to open all of these apartments doors remotely and at the same time somebody was standing at the entrance and knocking.There were no any latch on the door,so you are staying completely unsafe.So,we've called the police,they came and stepped out under their protection. The wifi address,name and password was also given wrong to isolate you,and these rooms are down -2 floor,out of signal. The result is-the police saved us.The booking.com refused any responsibility,they are only interested in 15% commission,refused to refund and you can't reach them when dangerous.They help criminals to steal money and put your life in danger and risk.