With every passing day, this company and its customer service is just alarmingly becoming shoddy! No one reality is willing to work here or help customers solve issues. Extremely high number of errors, untrained employees in service and awful response rates. Even the app is getting terrible now. Guess this is what happens when a company tries to grow too fast replacing the “customer “ from the heart of its business with “profits”. Try avoiding using them if you love peace of mind over frustration. Choose airbnb, hotels.com or the like but I strongly advise against them! Now the call is yours!