Do not trust! There are fraud Hotels on this website We booked the Hostel Via Lamoda in Prague one months before our Trip from Berlin. But when we reached to the Hotel address there was no hotel there. It was a residential building. We asked the owner of the building and she said here there is no Hostel and also other people came before and searching for this Hostel. So it was a fraud. We called the property number but it was off. We reported to the police about this fraud. Unfortunately, Booking.com staff did not help us when we called, she did not book another hotel for us and just sent us a link so that we have to book it but when I opened the link the hotel was booked out and nothing was available. So I called them again but no one answered the phone. We couldn’t find any other available accommodation because they were all booked out or the prices were over 500 euro per night. So we did not have any option but to go back to Berlin by bus. Booking.com destroyed our vacation and when I called them back for the compensation of our tickets at least but they replied irresponsibly that we can not pay you back anything! the worst customer service experience! I never use this website again.