booked 2 hotel rooms for April 24 hotel obviously closed due to covid. Booking.com said to speak to hotel said we were a no-show and to contact hotel. Hotel said entitled to refund but as booked through booking.com have to get refund through them. Tried calling them booking number and pin not recognised so don't get to speak to anyone and they have not responded to 4 emails. Very angry
4 years ago
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