The host in question has been reported for fraud, as they have consistently failed to provide any form of contact or service after receipt of payment. In addition, fraudulent mediation by Booking.com itself has been reported. The platform was demonstrably aware of the fact that the host is consistently unavailable, and yet the accommodation in question was actively and visibly offered on their website. Booking.com has thus deliberately taken the risk that consumers would pay for a service that they knew could not be provided. Booking subsequently failed to offer an adequate solution or refund of the amount paid, thereby breaching their duty of care and possibly even violating regulations on unfair commercial practices. This approach is unacceptable and undermines trust in platform services. Consumers may expect a platform such as Booking.com to take action against unreliable providers and not to continue to deliberately facilitate them. Booking has not failed to comply with the basic obligation to fully refund paid and undelivered services. This is contrary to European consumer law, Dutch civil law on breach of contract (Article 6:74 of the Dutch Civil Code), and fundamental principles of reasonableness and fairness