“Message sent today to the CEO of booking:
booked a flight from NYC to Tel Aviv (where I live) on February 21st for March 18. My March 18th commercial flight was cancelled because of the war.
On March 16th I called Booking to report the change and they said their system stills shows a regularly scheduled flight. I told them they needed to call the airline and they said they would.
On March 17th I called twice. Once in the morning because I hadn’t heard back from Booking . The second time was around 4pm EST. They told me to just wait and not to worry that the flight was leaving in 18 hours. On that call the person asked if I wanted to cancel the reservation so I would not get a no show charge.
The next day I wake up and see that I am marked down as a no show in ci ready to my request. This is what elal sees on their system so they cannot reschedule me on one of the rescue flights. They also cannot give me refund or voucher - which I requested from booking on March 16 and 17. And I cannot buy a new ticket because all ticket sales are closed until April 18 (at least).
Because of their negligence I am stuck in NY ($$$) without any chance of getting home.
I have spent HOURS on the phone with them and in the chat feature. The response is always the same “we are waiting for a response from the airline”. I called the airline and the do not have any requests from Booking.
On my last call with them they were supposed to check the recoding from March 17 and confirm that I requested to cancel my reservation. They were supposed to get back to me in 24-48 hours. I called 45 hours later and they said they still had time. I made sure they had my US phone number. No one ever called.
Then I got an automated message saying they tried calling me - on the wrong number-and they are waiting for a response from the airline.
I am stranded in NY and not eligible for a rescue flight because of booking’s mistake.”
“Booked accomodation months in advance. A few weeks prior to the stay, they requested for me to cancel the booking as they had double booked the accomodation, leaving me frantically looking for and alternative”
“WILL NEVER BOOK WITH BOOKING.COM EVER AGAIN!!!!
We booked our honeymoon almost a year in advance, paid in full before it was due. I changed my last name on the booking because I put my married name not maiden that matched my license so I changed it. Did you know that booking.com will charge you eight dollars and some change to simply change your last name on a reservation? They also don't warn you about that before you do it. Anyway whatever, I'll pay it... oh wait I can't because their site won't load. Tried the app and the website, neither worked. I message multiple representatives about this and was told OVER AND OVER that it was fine. Have messages and a voicemail proving it. Day comes to go on our honeymoon, CANCELED. Called the hotel they said they didn't cancel it. So I call booking.com customer service. They argue the whole time, you can't even get a word in. Called four different times, got hang up on once. Last guy says you can send me proof showing that I had other representatives telling me everything is okay over email, okay what's the email... silence for over a minute. Me-Hello? Yes I'm still here madam. Me-Email please? Then argues with me and says it our fault the site wouldn't load to pay. Yeah between two different providers and a separate wifi network that all worked perfectly fine on all other websites, no it wasn't us. I was just done after that. Then they say oh here's a thirty dollar credit on your next booking. HA, will never book with yall again. Also still waiting on our over three hundred dollar refund from them. DONT BOOK WITH THESE PEOPLE CHOSE A DIFFERENT SITE.”
“We booked our flight in Booking.com, but unfortunately our flight was cancelled by the airline and the only option is to refund the money. I am calling for multiple time in customer service of Booking.com, but it takes like 30 to 40 mins of waiting to someone who will answer but its just useless because no one is answering me. I hope this issue will be resolved. This is a frustrating situation to those who wants to travel back home.”
“Booked accommodation in Miami I became very ill so I had to cancel I contacted booking.com and the letting agents to apologise the letting agents were very sympathetic and said that booking.com hadn’t paid them yet so no problem and within a few hours the agents had re let the apartment booking.com refuse to refund me and I am unable to talk to anyone I’ve been using them for years but as soon as you need help the ignore you I will never book with them again very crooked company”
“Awful company that dont bother to check previous communication between themselves and are not clear or transparent about additional costs, although they try to argue this but its not so issue to argue with facts that are shown to them. Now trying to charge for cancellation when its already been agreed by them to refund me in full”
“Awful since Expedia bought out. Used to be wonderful to work with prior to purchase. Tried using again for first time in years…found listings are untrustworthy. Amazing how you can’t trust a word they said. Stay away from this company!!!”
“From resolving platform concerns to simplifying withdrawals, URF combines technical intelligence with a customer-first focus, ensuring every financial process runs smoothly and efficiently.
Whether you’re an entrepreneur, freelancer, or individual seeking control over your finances, URF is your go-to partner.
Thank you, UNIQUE and team, for setting new standards of excellence in the financial sector.”
“We booked flights through them. The airline changed their schedule which made it impossible to make the connecting flight. We were offered cancellation and a refund. This was December 9, 2025 and we have still not received the refund. Booking.com just keep fobbing us off. After a 2 weeks of not getting anywhere my husband decided to call the airline and found that Booking.com hadn't even canceled the flights. Booking.com is saying it's the airlines responsibility to refund us and the airline is saying it's Booking.com, absolutely disgraceful!”
“I’ve used Booking.com for years and am a Genius Level 2 member, but this experience over Christmas was incredibly stressful and disappointing.
My original accommodation for 26–29 December was cancelled by the host at short notice, right over the Christmas period. This left me scrambling to find somewhere else to stay while travelling with my young children, during one of the busiest times of the year.
I spent many hours on Christmas Eve and Christmas Day on hold and messaging Booking.com trying to resolve the situation. Availability was extremely limited, and I was forced to book a significantly downgraded property just to ensure my children and I had somewhere to stay. The original booking was high-end with key features (beachfront, sauna, hot tub), all of which were lost.
Although Booking.com did eventually refund the cancelled booking, communication was extremely slow and confusing. I was repeatedly told about “travel credits” rather than clear reimbursement, confirmation of support came too late to be useful, and my in-app chat was later locked, preventing further follow-up.
What has been most disappointing is the lack of meaningful goodwill or acknowledgement of the stress, disruption, and impact on my children, despite Booking.com expressing “empathy” in messages. After weeks of waiting, I was left to escalate the matter formally outside the app.
I appreciate that refunds are important, but customer care during disruption matters just as much — especially over Christmas. This experience has seriously affected my confidence in relying on Booking.com for family travel.”
“Actually, none. My problem hasn't been solved to this day. I had to rebook my flight to Jamaica in January due to the extensive damage. That was straightforward with a surcharge. However, since I can't take the flight in March due to health reasons and a new job, after endless phone calls and written correspondence, I was told I have to sort it out with British Airways. Today, British Airways told me that's not correct. I then contacted booking.com again. The employee didn't listen to me and repeated what I had already said: I could fly in August because my ticket is expiring. I pointed out again that it's simply not possible for me to fly in August, only in November. At that point, she became rude and said she was going to speak up, raising her voice on the phone. So, again, no help. Even the insurance company I have isn't offering any compensation for the cancellation. This means I'm losing over 2000 euros.”
“We are senior citizens who booked an apartment through Booking.com between 17th - 31st January 2026. Following hip replacement we specifically asked if there is an elevator, even after seeing it on the booking site, and were assured that there was. It broke down for a week, and no repairs were done for 7 days. The cupboard door in the bedroom almost fell on me, the vacuum was broken, we were trapped in the building on our last checkout day and I had to climb stairs and wake up a lady to let us out, at 5.30 a.m.! We approached Booking who did absolutely nothing in our request for compensation, and deflected everything on to the apartment operator. It is atrocious to be treated this way, and everyone must know that apart from taking your money, Booking.com will not help you......I suggest alternative sites.”
“Booking number 5745774525 for Waterfront Lodge Motel Hobart , we prepaid 10 nights but due to accommodation facility deficiencies we stayed only one night. $1500 was prepaid to booking. com. We are due a $1300 refund from the motel through booking. com. Read the reviews, Waterfront Lodge Motel should not be listed with booking.com. Why are booking . com stonewalling us on this unfortunate encounter with the unscrupulus Waterfront Lodge Motel.”
“They cancelled our confirmed booking 3 times. By the time we had booked a 4th place booked the prices and availability had changed massively and their idea of compensation was £50 when it's going to cost us £350 extra to get a place that isn't even as nice. Airbnb it is in future.”
“I booked an hotel on the website guest reservation which works with priceline and agoda. During the booking process you are never informed of the website fee amount ( 54,18$ for a total amount of 169,17$) , there is no summary form saying that. Second issue you are never informed that the booking is non refundable. Last issue the Web site doesn't use the customer's bank autentication system, so you are not informed of the Total amount before of the transaction before validating on your Bank app and off course it is not secured at all.
I've requested a Total refund of my booking based on theses problems and they refused it. Conclusion never book anything on these website”
“I have had a number of issues with booking.com in my time dealing with them from arriving at a property and booking hasn't been made even though a confirmation was sent from booking.com.. Also the difficulty to get in contact with them is ridiculous the phone numbers on there website when you eventually find them are not connected. They also have an apparent inability to process any refund that I have requested regardless of circumstances or reasons. Do not use Booking com to access properties or trust them to do the right thing for there consumers”
“This was the last time we used Booking.com. We definitely do not recommend it. The customer service is terrible. This is the third time we’ve had major issues. With the car rental, they again asked us to pay extra. Previously, we had booked a large 7-seater car, but at the airport, they said it wasn’t available and offered us two cars, even though we only had one driver. We had no choice but to go to another company, rent a large 7-seater, and pay double. We also had repeated hotel reservation issues. Every step, they asked for extra money. Now, they say we must pay for a new booking before they will refund the previous one in 10 working days. We’ve never had issues with Expedia, and we will only use Expedia from now on.”
“I booked a reservation by mistake. Then I requested a free cancelation. I then called their customer service and was advised once the property responds to their request they will refund me. I called the hotel and was advised there is nothing they can do to call the third party. I then was charged the full amount. I called booking.com again and spoke to Carl who advise he is sending an email with fee waiver to the property. I asked to speak to a supervisor, her name was Doah who was super rude. She literally told me there is nothing she can do I have to call the property. I called the hotel and they told me they did not receive any request or email under my name. So I ended up losing my money. I’m very upset and I’m gonna look into some legal actions. One thing is sure I will never 👎 use booking.com ever again.”
“Despite having a confirmation for our hotel in Barcelona, our reservation was cancelled without explanation. I think it is possible that they booked our room at a higher room rate and simply cancelled ours. We will never ever use this booking service again. It was an expensive lesson….having to book a new hotel this much closer to our travel dates resulted in fewer options and higher prices. If I could give booking .com a zero rating I would.”
