“Booking number 5745774525 for Waterfront Lodge Motel Hobart , we prepaid 10 nights but due to accommodation facility deficiencies we stayed only one night. $1500 was prepaid to booking. com. We are due a $1300 refund from the motel through booking. com. Read the reviews, Waterfront Lodge Motel should not be listed with booking.com. Why are booking . com stonewalling us on this unfortunate encounter with the unscrupulus Waterfront Lodge Motel.”
“They cancelled our confirmed booking 3 times. By the time we had booked a 4th place booked the prices and availability had changed massively and their idea of compensation was £50 when it's going to cost us £350 extra to get a place that isn't even as nice. Airbnb it is in future.”
“I booked an hotel on the website guest reservation which works with priceline and agoda. During the booking process you are never informed of the website fee amount ( 54,18$ for a total amount of 169,17$) , there is no summary form saying that. Second issue you are never informed that the booking is non refundable. Last issue the Web site doesn't use the customer's bank autentication system, so you are not informed of the Total amount before of the transaction before validating on your Bank app and off course it is not secured at all.
I've requested a Total refund of my booking based on theses problems and they refused it. Conclusion never book anything on these website”
“I have had a number of issues with booking.com in my time dealing with them from arriving at a property and booking hasn't been made even though a confirmation was sent from booking.com.. Also the difficulty to get in contact with them is ridiculous the phone numbers on there website when you eventually find them are not connected. They also have an apparent inability to process any refund that I have requested regardless of circumstances or reasons. Do not use Booking com to access properties or trust them to do the right thing for there consumers”
“This was the last time we used Booking.com. We definitely do not recommend it. The customer service is terrible. This is the third time we’ve had major issues. With the car rental, they again asked us to pay extra. Previously, we had booked a large 7-seater car, but at the airport, they said it wasn’t available and offered us two cars, even though we only had one driver. We had no choice but to go to another company, rent a large 7-seater, and pay double. We also had repeated hotel reservation issues. Every step, they asked for extra money. Now, they say we must pay for a new booking before they will refund the previous one in 10 working days. We’ve never had issues with Expedia, and we will only use Expedia from now on.”
“I booked a reservation by mistake. Then I requested a free cancelation. I then called their customer service and was advised once the property responds to their request they will refund me. I called the hotel and was advised there is nothing they can do to call the third party. I then was charged the full amount. I called booking.com again and spoke to Carl who advise he is sending an email with fee waiver to the property. I asked to speak to a supervisor, her name was Doah who was super rude. She literally told me there is nothing she can do I have to call the property. I called the hotel and they told me they did not receive any request or email under my name. So I ended up losing my money. I’m very upset and I’m gonna look into some legal actions. One thing is sure I will never 👎 use booking.com ever again.”
“Despite having a confirmation for our hotel in Barcelona, our reservation was cancelled without explanation. I think it is possible that they booked our room at a higher room rate and simply cancelled ours. We will never ever use this booking service again. It was an expensive lesson….having to book a new hotel this much closer to our travel dates resulted in fewer options and higher prices. If I could give booking .com a zero rating I would.”
“ABSOLUTELY AVOID.
I have used Booking.Com for years and have always had successful bookings and stays that have met above expectations.
However, our last stay in September this year was a dreadful one. In a nutshell, an accommodation that blatantly lied with photographs which didn't match up to what we received. This place was literally in someone's run down, pokey flat, that resembled a scene from a council estate off the TV show, "The Bill". The family and their two cats were literally next door to us, and some random bloke bumps into us in the hallway in his pyjamas! Our room also stank of cannabis and the towels smelled mouldy. The bed was the worst, it felt like every spring had blown. The list goes on.....
I had contacted Booking.Com and reached out, and I never received a single response. I tried a few times and, nothing. Not a single reply or apology.
Fast forward to today. We had a stay in London tonight. However, when we got to the train station this morning, we were met with the news that every train to London was cancelled, due to the severe weather conditions, and flooding on the lines.
I have tried to contact Booking.Com and have been on the phone, on and off, (PAINFULLY) for hours, only to get a frikken AI highly irritating Yanky robot everytime. This bloody robot sends you around and around in circles, getting nowhere, before condescendingly telling you, "Goodbye!". They clearly do this to wind you up so that you give up.
I requested a refund, and asked for (at least) just a change of dates, so we could at least rebook the show we're missing and go later in the year. All totally HOPELESS!
FROM THIS DAY FORWARD, I WILL NEVER USE BOOKING.COM AGAIN.
This company is a fraud. They take your money, they offer ZERO customer service and simply do not care.
Absolutely disgusting!
I will now be contacting the Ombudsman.
I have DELETED my account.”
“The service is so terrible. I booked an apartment at Bedford UK last year May. The host asked me to cancel the booking on that day itself before I checked in. I have to rush to find my lodging. I also have called up to Booking.Com to do the complaint. The customer service has got my call and Booking.Com also has sent me an email agreed to refund to me. However, even I have sent emails to Booking.Com, they just ignored my email and not responding to my emails at all. I will never want to go to this service again. Totally disappointed.”
“Charged me double price for a room at embassy suit. I got to the hotel to check in and they told me I over paid by $120. I tried to get a refund and booking.com told me it was nonrefundable.”
“If I could give them 0 stars I would. Do not trust Booking.com to provide honest details about flights booked through them. I booked a flight that specifically was advertised as "Flight change possible", although a fee may apply. Nowhere in the booking did it say that the flight was non-refundable. Yet when I contacted Booking.com for assistance I was first passed from one team to another and made to wait several minutes in between and then was informed that they could not assist me as it is a non-refundable flight. Deceptive advertising, disorganized customer service, and an overall horrendous experience. Use at you own risk!!”
“Booking com experience is very worst compare to other booking site If you go and book hotel or resort they will offer complementary breakfast but if you book through booking.com the free meals also charged.so better to book by other agencies”
“I am extremely disappointed with my experience. I requested a cancellation due to severe weather conditions that made it unsafe for me to travel as a truck driver. Despite explaining the situation and providing a valid safety concern, my request was denied and I was told I would not receive a refund.
This is unacceptable, especially considering the circumstances were completely out of my control. A reputable hotel should prioritize guest safety and show flexibility during hazardous weather. Instead, I was left without accommodations and lost my money.
I will not be booking with this property again, and I hope Booking.com reviews how this situation was handled. No customer should be penalized for choosing safety during dangerous weather conditions.”
“Booking.com is the worst company I have dealt with. There customer service is horrible and I will never use there services again. Even 1 star is to generous. We cancelled a trip with approval from the hotel ,booking still charged us saying they never received a cancellation letter from the hotel ( which was sent over and over ) it’s been 3 weeks and we are still waiting for the refund. Luckily enough the hotel has taken over the situation and hopefully will be resolved. I would highly recommend dealing directly with the hotel before using bookings services”
“App itself is fine. Unless you need anything from the company, you may get what you ordered. But making a change even if you prepaid all the extra fees is impossible. You deal with Goyogate. At first they try to give you 20+ hour layovers and 2+ stops. Then after booking and paying (card charged), I was waiting for confirmation, calling daily, promised to have answer within couple hours. Only to hear on day 6 flight is not available! Never again”
“Very disappointing. Try to get in touch with some advisor and the call asked me to hold for 20 minutes to get someone on the phone. It’s incredible in these days.
So I have to wait over 20 minutes to help me to sort it out one big issue. It’s unbelievable seriously.”
“Very bad experience after purchasing my flight with them. The flight was camcelled, I can't get any compensations, had additional costs. They are sending chatbot sorry letters. Very poor service and attitude. I sent tje case to EU consumer rights agency.”
“Booking.com is fine until something goes wrong. I made 14 bookings for an extended holiday. 13 were fine, one unfortunately was a scammer who refused to allow me to access the apartment I’d paid for. Booking.com are very difficult to contact; I finally found a phone number for them on Reddit. They state that it is up to the provider whether I receive a refund! Obviously that isn’t going to happen. Since I made the booking there are many, many people saying the same thing about this apartment: either they could not access or the owner demanded additional payment and Booking.com does nothing. Ultimately this means that customers cannot trust any of the listings despite most of them being legitimate. I will not be using Booking.com again.”
“I am unable to attend a show because of illness, they want a Dr note, hospital admissions and release date etc, talk about intrusive! What's wrong me is my business
Seriously you don't /can't go to the Dr for every ailment.
I was travelling today to stay with family ahead of the show tomorrow, my train was cancelled due to the weather, because I'm not travelling to the area of the venue they won't refund the money under travel distribution.
Absolutely disgusting, we pre paid for drinks at the theatre, they won't refund that either.
This is the first time I've ever insured my tickets, it will be the last.”
“I booked a home in Columbus Ohio. Home was approximately $125 per night. Total bill was about $923 for three nights. Charges included a $323 damage deposit. I have spent the past 6 weeks trying to get Booking.com to return my damage deposit. Three times I have sent proof of the charges I incurred. Nothing but crickets since. No one reaches out, no request for additional information. I will never use this site again and have told all of my travel buddies of this nightmare. Ridiculous”
