“I'm a frequent traveller. The hotel I stayed at fully refunded Booking.com regarding my reservation. The hotel manager emailed me about the refund. I called / emailed Booking.com many many times. I CAN'T get my money back. They are abusing their power.”
“Bookings.com told me, after I booked a reservation, I had to pay $199 more to keep my reservation OR pay $225 to cancel my reservation, even though I paid $26 extra so that I could get %100 back... all of which took place within 30 minutes of making my reservation. THIEVES”
“I canceled the Booking.com ticket from London to Vienna, which had been outstanding for 3 weeks, and for which I unfortunately received no refund. I reached out to Austrian Airlines, and I was informed that the agency does not file cancellations, so your ticket remains available. I reached out to Booking.com customer service, and I was told we haven't heard back from Austrian Airlines yet. I was told the refund would take 10 to 15 days, but it has now gone up to 3 weeks. I am looking for an alternative, such as a lawyer or a representative from a congressman’s office. I have conducted some research, and Booking.com cooperates with the GO-TO-Gate agency for purchasing customer tickets. Additionally, Booking.com owns the Kayak website, a popular travel engine, and another one is Priceline.com. The company is located in OH. I will never use an agency for purchasing a ticket. My advice is to go directly to the Airline website.”
“Booking.com is a scam. No customer service. You cannot rebook your stay. I have been calling the property and the property said they haven't received any request from booking.com for change of dates.”
“Booking.com cancelled my reservation and a month later i am still waiting for my refund all they have done is give me the run around excuse after excuse, calls cut off customer service totally useless stay away do not give them your money they will not give you it back if they cancel your booking be warned.”
“They are giving more and more accommodation platforms to advertising that are unreliable and don't even deserve to be visible. And if you have a problem with the accommodation, it won't help! They just run a template text generated by a robot.”
“I will never book through this website. Paid for insurance through the website. Emergency comes up. I request a full refund. Property never replies. 1 agent tells me a full refund will be submitted if property doesn’t respond within 48 hours. I call within 48 hours. Next agent tells me no response from the property is a response that they declined. I still haven’t heard from the hotel Trumpbell in Detroit. Now I’m out $600 bucks even though I paid for insurance just in case of an emergency and an emergency happened. I will never book with booking.com nor will I book with Trumpbell and I frequent Detroit often.”
“The Tamworth Arms is fantastic we stayed one night and the room was spotless with everything we needed we ate in the bar at night and the food was of a very high standard, served in a very friendly manner. The bar staff are all ver pleasant only wish we lived closer to visit more of often. WELL.DONE KEEP DOING EHSTBYOUR ARE DOING”
“I had booked an apartment in booking.com last time for stay in Puri, though the room had confirmed booking on arrival at hotel I was told booking is not confirmed”
“I will never book a flight through Booking.com again. It was my mistake to enter my name incorrectly due to a typo, but it has been months and Booking.com still hasn’t resolved the issue. I even paid the required fee for the name correction, yet nothing has been done. I contacted the airline directly, and they confirmed that they had already received the name-change request from Booking.com and approved it. However, Booking.com never completed the change on their end, and the airline informed me that the request has since expired. They also mentioned that Booking.com simply needs to submit the request again—but despite several weeks passing, nothing has happened. Every time I contact customer service, they continue to blame the airline and promise that the change will be processed within 48–72 hours, yet nothing ever changes. On my most recent call, the representative repeated the same excuse and told me he didn’t understand why I couldn’t just wait longer. When I asked to speak with a manager, I was told that no manager was available and that someone would call me back.
Even though my flight isn’t until the end of January next year, I just don’t want to keep worrying about it anymore. This has truly been the worst customer service experience I’ve ever had.”
“A recent visit to Japan found Booking . Com customer service, the opposite to customer service, left me in dangerous situation, try contacting hotels directly. Will avoid booking.com in future.”
“Booking.com has poor customer service and does not have any accountability if you are scammed from one of the reservations from the App. They do not even remove the questionable accomodation. Never again. It has been almost 4 months, with no refund.”
“Completely unacceptable experience – shame on both the hotel and Booking.com.
After an earthquake made it impossible to travel, I asked simply to change or cancel my stay. Neither the hotel nor Booking.com showed the slightest willingness to help. They hid behind fake policies and refused any flexibility, even though the refund amount was insignificant to them.
As a long-time, loyal customer with countless successful bookings, I expected support and understanding — instead, I was met with arrogance, indifference, and zero respect. The whole experience was exhausting and deeply disappointing.
Booking.com completely failed to protect a loyal customer’s rights and allowed the hotel’s unacceptable behavior to continue unchecked. Truly disgraceful service.”
“🚨 Warning about Booking.com!
I booked a property through Booking.com – never received check-in info, stood over 3.5 hours in 12°C, only to find out someone else was already in our room. 😡
Booking.com reimbursed the hotel price difference, but all additional costs (taxis, eating out, missed business dinner) are not covered, even though they resulted directly from their failure.
Not minor expenses:
eating out daily instead of cooking in the apartment
extra Ubers due to no night transport
I saved for this trip, and this should never happen.
📢 Book with platforms that take responsibility.
#BookingFail #Travel #TravelRights #ConsumerProtection #London”
“Worst experience ever. i booked a room for a concert and bookin never contacted them so they filled my room. they wanted me to pay another 150 for another room while waiting 12 days for the money to return for the last room. now i have to drive 5 hours to concert and 5 hours back right after.”
“I booked and paid for two rooms via Booking.com on Thursday, 9th October for a stay at The Hoxton Hotel, London on Saturday, 11th October. Each room cost £246, and the booking was made through one of their “partner” providers.
The following day, I called the hotel to arrange an early check-in, only to be told that no booking existed under my name. The hotel explained that partner bookings sometimes only appear on the day of arrival — but they were almost sold out, so I tried to cancel through Booking.com.
Booking.com refused to cancel and instead told me to contact the third-party provider, reportedly a company in China, but they wouldn’t share the company’s contact details. When I looked online, I found numerous reports from others experiencing the same issue — bookings made via Booking.com’s partners that never reached the hotel.
When I arrived in London, the hotel still had no record of my booking, so I had to pay for two new rooms at £284 each. Had the hotel been fully booked, I would have arrived with no accommodation at all. I’ve now spent around £1,000 for two rooms, when Booking.com failed to deliver the service I paid for.
I submitted a formal complaint to Booking.com yesterday, and they responded by asking me to call to resolve the issue. However, when you call and mention the words “complaint” or “refund,” they immediately cut the line. I’ve called twice — both times, the call was terminated mid-conversation.
This experience has been appalling from start to finish — no accountability, no transparency, and no customer service. I will not be using Booking.com again and would strongly advise others to avoid using partner bookings or the platform entirely.”
“As the owner of Zarafa House, I am deeply disappointed with the way Booking.com has handled my account in recent months. Twice, my property was closed without justification due to a supposedly unpaid invoice that was, in fact, paid on time. Despite providing proof of payment multiple times — including bank confirmations and even statements from Booking.com confirming receipt — the issue was never properly resolved, and my property was closed again.
These repeated closures have caused serious damage to my business reputation and financial losses, all because of internal errors at Booking.com.
Customer service has been especially disappointing — each time I contact them, I receive generic replies that do not address the actual issue. The agents seem unable or unwilling to properly investigate, and every case is passed from one department to another without any real solution. There is no accountability or effective support for partners, even when Booking.com is clearly at fault.
As a long-standing partner who has always paid invoices on time and maintained excellent guest satisfaction, I find this treatment unacceptable. Booking.com urgently needs to improve its internal coordination, accounting accuracy, and customer service for accommodation partners if it wishes to maintain our trust.”
“Booked a stylish room, in Acton via Booking.com
The room was nice and the bed super comfy.
But it was a death trap. The room in basement, the fire doors locked and windows locked. Book with caution. Will be contacting local fire authorities.”
“They have no platform for communication
And pass on to the property to manage the communication
Absolutely disappointed after years of using them for once I needed to talk to them and there was noway”
