“We have had enough of the Booking.com platform. In August this year we booked 3 properties on Booking.com for a UK family holiday for Christmas. In the last 2 weeks two of the properties have cancelled our bookings. One claimed the property was uninhabitable and the other claimed it was a double booking. How does a double booking occur 3 months after we booked and paid in full?! We believe our bookings were cancelled to accommodate the landlords friends and family. We have had no help from Booking.com. As the paying "tenant" we have very few rights to challenge the cancellation and seek compensation. So, we are going back to dealing directly with traditional hotels. Be aware that you do not have an uncontestable booking through Booking.com until you actually collect the keys, you can be cancelled at any time by the landlords.”
“They charged me £79 on top of my flight cost without warning me. I only found out
when I checked my credit card costs.!
Do not use Booking.com for Flights”
“Very unsecured platform to use. You can easily get scammed and your money will be taken and they will never refund you claiming they need 1000 papers from you every time you send them what they need they come up with a new excuse or never reply even by emails until you call and spend hours over the phone… zero solutions, zero accountability. Overrated and easily hacked.”
“Booking.com has completely failed me. I booked a hotel room for myself and my wife, expecting meals included through my Genius Level 2 perks. The platform didn’t clearly allow selecting two guests, and after booking, I was told I’d need to pay an extra £40 per night just to add my wife. Contacting both the hotel and Booking.com was useless—each passed responsibility, with no real help offered.
This experience has left me feeling scammed and frustrated. False advertising, hidden fees, and zero accountability from Booking.com. I won’t use this service again!”
“We booked a 7-day vacation in Cancun at the Azul Beach Resort through Booking.com, specifically for our daughter’s 16th birthday Celebration. However, our booking was not honored, and we were instead "dumped" at a different Resort . After being shuffled from Resort to Resort the Resort we finally got was not of our choice and was clearly a downgrade. When we told them that we would like a refund since we didn't approve of the resort they refused so it was almost a hostage sutation we were dealing with in a foreign country which was very scary for us as a family.
We lost an entire day of our vacation dealing with the issue, left without a reservation in a foreign country, feeling anxious and unsafe. After hours of controversy and stress, we finally got a room at 9 PM.
What makes this worse is that I had called the Azul Beach Resort before leaving to confirm our booking and makesure everything is ok, and no one mentioned any problems then. We could have solved our issues before we left Canada if only we were just informed in time, we had our booking for two months in advance so Booking.com should have sent us an email or something to inform us and give us options.
This was supposed to be a special trip to celebrate a milestone birthday, but the entire experience was ruined we didn't even celebrate due to the mismanagement and lack of communication. Bookings.com's customer are treated very poorly by the Resorts for whatever reason. Something to keep in mind when booking your Vacation, this was my first time booking with them Never "NEVER AGAIN", their customer service is the worst specially after they have yourbooking , I would like to mention their custome reps are way better than the supervisors who can barely speak clearly let alone understand or resolve your issues.We travel a lot and have not had such a bad experience with any other booking platforms we used in the past.
Extremely disappointed with
Booking.com and would not trust them for future travel plans." REGRET "using Bookings.com .”
“I am the host of this property and recently accommodated a group booking made for six guests. However, upon arrival, the group unexpectedly brought 10 people and refused to pay the additional fees at check-out. When we contacted Booking.com customer service for assistance, the responses were unsatisfactory. It seemed the representatives were unable to resolve this issue, as each call was handled by junior staff without decision-making authority. Additionally, I mistakenly marked the reservation as a no-show in the system, which led to the booking being canceled, and I could not correct it or receive payment for the stay. The lack of options and support within the Booking.com system has been frustrating, and the experience has left me disappointed in the service and with no payment as a host.”
“Would never use this company again booked a weekend in blackpool via these but unfortunately the morning of the trip I fell and broke my foot.Contacted them straightaway but nothing.Train company and blackpool tower excursions have both forwarded our booking until next year Booking .com nothing This was a genuine accident and their customer service has been diabolical”
“Terrile experience using Booking.com to purchase flight ticket
I had made a flight booking via booking.com around July. Airline reschedule the time and I am unable to make it. I contacted booking.com and they mention can request to cancel the booking.
It took me 5 months & over hundred of follow up email, finally I receive the refund, yet the refund I receive only RM11.64, my initial payment was RM76.
Now I believe I require having another hundred of follow up email just to asking a full refund.
After this experience, I would suggest avoid using Booking.com for flight booking.”
“Don’t every use bookingcom, we booked for 2 adults and 1 child for roughly £140 at a hotel WITH breakfast included yet when we went to go at the hotel to pay we had to pay £189 WITHOUT breakfast (and had to pay an extra £36 for breakfast in the end) saying it wasn’t on our reservation. We have been booking with them for over 2 years so we never thought we would have any problems yet when i decided to check my email it said we had booked for 3 adults and 2 children. When we called bookingcom they asked us for proof of what we reserved yet we did think we had to screenshot since we never had any problems. Bookingcom changed our prices without telling us and told us it wasn’t their fault only technical problems and the £189 was indeed for 2 adults and 1 child yet that wasn’t what it said when we first booked but since we have no proof they changed the price they wouldn’t help us at all. Absolute scam.”
“Never go through booking had a problem with a room that had cockroaches in la Quinta Wyndham Stockton!Tried to get my money back and they said they can’t even help me!Don’t go through booking terrible customer service!Any issues they can’t help…it’s been 3 months!!”
“Booking.com flights is a joke. Company they are working with Gotogate is horrible. Never had a worse customer experience.
Booking.com: please stop working with them. You’re ruining your reputation. I’m so sad that a company like yours is allowing such a group of amateurs to partner with you.”
“If you have a problem you can't speak to a them, but they are not honest about it....you just work it out as they dont actually understand the question....
You can't find how to contact thme in thier website, you have to find it via other websites....for them, you just go round in circles....
They book a taxi but it's not secure....they tell you it's booked and reserved when you book, but they actually booked me an uber 15mins before I was due to be collected, so he was late and it was not who I was told and had I of booked it on uber myself, it would have been half the price....the uber guy said to just book uber direct in future. It was not fair on him or me!
Most annoying is not being able to speak to these guts with a problem
Fine when it goes well...but isn't everything fine until it isn't....”
“Horrible app will never use again. Trying to resolve a booking that never went true. Email them never got an answer...and no phone number to be found anywhere. They called me the first time to resolve. But noting ever happened. Tanks for taking my money...”
“Used booking.com for 2 reservations recently. We showed up to the first hotel, Hilton in St Louis, and were told they could not find the reservation. Booking.com said the same despite having a reservation number. Our bill was near 700 due to the fact that we had 2 dogs. The next night we stayed at the Wyndham in OK City. We had to switch rooms in the middle of the night because there were bugs crawling all over the room. The solution was to spray poison while we were still in the room. We asked for another room and help moving our things to another room. Hotel staff said hell no. The next morning I spoke with management about the night before. He promised a refund and said he would contact Booking.com to arrange for it. A month later I still have not received a refund. Using Booking.com actually cost me more than booking directly with the hotel as I had to pay a service fee. Booking.com says that they have 24/7 customer service. This is a blatant lie. Customer service is only available for a current or pending reservation. Once you have stayed at a place you no longer have recourse. The recording on the customer service line states this. I have emailed Booking.com about the issue. Each time I get the same response via email, from Neha in customer service that states they are happy to serve me and will resolve the issue in 7 days. It has been 1 month and still no refund. Plus I have paid a service fee for no service. I will never use the services of Booking.com again.”
“I have been using Booking.com for nearly three years as a daily apartment rental host, and unfortunately, my experience has been extremely disappointing. Unlike other platforms, Booking.com appears to prioritize guests at the expense of hosts, providing little to no support when issues arise.
For years, I’ve reached out to Booking.com to activate online payments for my listings, yet no action has been taken. This lack of support has led to serious issues: guests cancel at the last minute without any payment security, causing a loss of income. Furthermore, when clients damage the property or leave without paying, Booking.com offers no damage compensation or assistance. Even if I report issues like guest misconduct or request refunds for no-shows, there’s typically no response or support.
Booking.com seems heavily geared toward hotels, with few protections in place for apartment hosts. There’s no reliable fraud prevention, no requirement for guest ID verification, and no control over fake contact information. With these issues, daily apartment rental hosts are exposed to unnecessary risks.
If you are considering Booking.com for apartment rentals, I strongly advise against it. Unlike Airbnb, Booking.com lacks the necessary systems to protect and support hosts. My experience has taught me that working with this platform is more likely to lead to losses than benefits.”
Using this template, you can convey your experience clearly to other hosts and potential platform users. I hope this helps bring visibility to your concerns. If you’d like, you can also consider reaching out directly to Booking.com’s customer support team via social media to see if this generates any additional response. sounds like you’ve had significant frustrations with Booking.com as a host, especially regarding lack of support and protections for your business. I suggest sharing your experience in a well-structured and clear way to ensure it’s impactful. Here’s a template you can use for posting your review on platforms like Google Reviews, Trustpilot, or even social media, with a focus on the concerns specific to daily apartment rentals:
Review for Booking.com as a Platform for Apartment Rentals
“I have been using Booking.com for nearly three years as a daily apartment rental host, and unfortunately, my experience has been extremely disappointing. Unlike other platforms, Booking.com appears to prioritize guests at the expense of hosts, providing little to no support when issues arise.
For years, I’ve reached out to Booking.com to activate online payments for my listings, yet no action has been taken. This lack of support has led to serious issues: guests cancel at the last minute without any payment security, causing a loss of income. Furthermore, when clients damage the property or leave without paying, Booking.com offers no damage compensation or assistance. Even if I report issues like guest misconduct or request refunds for no-shows, there’s typically no response or support.
Booking.com seems heavily geared toward hotels, with few protections in place for apartment hosts. There’s no reliable fraud prevention, no requirement for guest ID verification, and no control over fake contact information. With these issues, daily apartment rental hosts are exposed to unnecessary risks.
If you are considering Booking.com for apartment rentals, I strongly advise against it. Unlike Airbnb, Booking.com lacks the necessary systems to protect and support hosts. My experience has taught me that working with this platform is more likely to lead to losses than benefits.””
“Terrible completely disorganized customer service. One Rep doesn't support what another Rep tells you. When the reason you've contacted them isn't getting resolved, after numerous calls they refuse to allow you to speak to their supervisor.
I've been with them for a decade, until now never had a reason to contact them. But when I did, they treated me poorly, refusing to fix the situation. Fro this reason I am cancelling my account with them.”
“I had been a booking.com customer since 2013. Recently I noticed that a flight booking had been made on my account under a strange name using my accumulated reward points. I tried to cancel it, but was not successful. I contacted customer service online, but they did not resolve the issue after several attempts. The last attempt I made the customer service agent actual instructed me to contact someone at Booking.com after I had them called them on the number listed on the Booking.com website. When I told them I was doing that they said they would expedite my issue and someone would contact me in a few days. That was 2 months ago and I did not hear anything further from them; the issue did not get explained or resolved. I have now deleted my account, and I will not be doing business with Booking.com in future. I would urge everyone else reading this to do the same.”
“Booking.com website is very good to explore the flights and hotels but they scam customers by price hike at the end of booking. Customer end up paying more what they see on first page. It happened twice with me at the time flight payment booking.com increased price of flights. What you can do at the last page of booking other than accepting new price. Once i booked hotel for Dubai. they showed £392 but in account i have been charged £405. I called customer service about it and customer representative end the call without solving it. I will not use them in future and i hope their price scam trick will be captured but authorities soon.”
