“Unacceptable!! Never again.
F**king up my holiday by cancelling my booking for NO. REASON.
Emailed me to update my card details, do it at lunchtime, get confirmation that all is good. Guess what? 9h later I get a cancellation email that I have not responded to them.
I mean....customer service people do not talk to each other? Is the system down?
Providing inconsistent information, destroying my holiday for no good reason and now I am facing at least 30% bigger rates because of THIS?
To hell with it. Unacceptable!”
“They lose your details and in turn lose the money you pay them BUT they Forget peoples bank statements. STAY CLEAR of booking.com. Book with TRIVAGO OR Expedia who are the Professional Ones.”
“I rented a cottage in Galston advertised as free WiFi by Booking.com but have been charged £247.00 for a week's WiFi poor marketing by them plus no response from them to my query need to make others aware”
“Easily the best hotel booking service I have used in terms of ease of use, communication, member offers (genius programme) and excellent user interface. Due to this, Booking.com has been the only place I have booked a hotel for years.”
“Very easy to compare all the hotels and the different room options and prices! A bit too many messages like "BOOK THIS NOW" "24 people booked this today" etc imo.”
“Hassle free experience, normally use the company for weekend breaks or a night away attending gigs. Never had any problems wit booking and value for money.”
“Always get the best deals with booking.com and even better as you and a friend can earn £15 each when you book through the link. Also I get great secret deals.”