Don’t every use bookingcom, we booked for 2 adults and 1 child for roughly £140 at a hotel WITH breakfast included yet when we went to go at the hotel to pay we had to pay £189 WITHOUT breakfast (and had to pay an extra £36 for breakfast in the end) saying it wasn’t on our reservation. We have been booking with them for over 2 years so we never thought we would have any problems yet when i decided to check my email it said we had booked for 3 adults and 2 children. When we called bookingcom they asked us for proof of what we reserved yet we did think we had to screenshot since we never had any problems. Bookingcom changed our prices without telling us and told us it wasn’t their fault only technical problems and the £189 was indeed for 2 adults and 1 child yet that wasn’t what it said when we first booked but since we have no proof they changed the price they wouldn’t help us at all. Absolute scam.
6 months ago
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