Never Trust Booking.com – They Can Cancel Your Booking Anytime! I booked a hotel 20 days in advance and made full payment through Booking.com. When I arrived at the hotel with my family, I was shocked to learn at the reception that my booking had been canceled. The hotel staff informed me that the cancellation came directly from Booking.com. When I contacted Booking.com's customer service, all they could say was, "Sorry, we can't do anything. We will refund your payment." This left my family and me stranded. It took over five stressful hours of searching to finally find alternative accommodation. This experience was incredibly disappointing, and I cannot recommend Booking.com after this ordeal. If you're planning a trip, think twice before relying on their platform – your booking might not be as secure as you think!