Booking.com has completely failed me. I booked a hotel room for myself and my wife, expecting meals included through my Genius Level 2 perks. The platform didn’t clearly allow selecting two guests, and after booking, I was told I’d need to pay an extra £40 per night just to add my wife. Contacting both the hotel and Booking.com was useless—each passed responsibility, with no real help offered.
This experience has left me feeling scammed and frustrated. False advertising, hidden fees, and zero accountability from Booking.com. I won’t use this service again!
6 months ago
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