Terrile experience using Booking.com to purchase flight ticket I had made a flight booking via booking.com around July. Airline reschedule the time and I am unable to make it. I contacted booking.com and they mention can request to cancel the booking. It took me 5 months & over hundred of follow up email, finally I receive the refund, yet the refund I receive only RM11.64, my initial payment was RM76. Now I believe I require having another hundred of follow up email just to asking a full refund. After this experience, I would suggest avoid using Booking.com for flight booking.