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Anonymous
I have been using Booking.com for nearly three years as a daily apartment rental host, and unfortunately, my experience has been extremely disappointing. Unlike other platforms, Booking.com appears to prioritize guests at the expense of hosts, providing little to no support when issues arise. For years, I’ve reached out to Booking.com to activate online payments for my listings, yet no action has been taken. This lack of support has led to serious issues: guests cancel at the last minute without any payment security, causing a loss of income. Furthermore, when clients damage the property or leave without paying, Booking.com offers no damage compensation or assistance. Even if I report issues like guest misconduct or request refunds for no-shows, there’s typically no response or support. Booking.com seems heavily geared toward hotels, with few protections in place for apartment hosts. There’s no reliable fraud prevention, no requirement for guest ID verification, and no control over fake contact information. With these issues, daily apartment rental hosts are exposed to unnecessary risks. If you are considering Booking.com for apartment rentals, I strongly advise against it. Unlike Airbnb, Booking.com lacks the necessary systems to protect and support hosts. My experience has taught me that working with this platform is more likely to lead to losses than benefits.” Using this template, you can convey your experience clearly to other hosts and potential platform users. I hope this helps bring visibility to your concerns. If you’d like, you can also consider reaching out directly to Booking.com’s customer support team via social media to see if this generates any additional response. sounds like you’ve had significant frustrations with Booking.com as a host, especially regarding lack of support and protections for your business. I suggest sharing your experience in a well-structured and clear way to ensure it’s impactful. Here’s a template you can use for posting your review on platforms like Google Reviews, Trustpilot, or even social media, with a focus on the concerns specific to daily apartment rentals: Review for Booking.com as a Platform for Apartment Rentals “I have been using Booking.com for nearly three years as a daily apartment rental host, and unfortunately, my experience has been extremely disappointing. Unlike other platforms, Booking.com appears to prioritize guests at the expense of hosts, providing little to no support when issues arise. For years, I’ve reached out to Booking.com to activate online payments for my listings, yet no action has been taken. This lack of support has led to serious issues: guests cancel at the last minute without any payment security, causing a loss of income. Furthermore, when clients damage the property or leave without paying, Booking.com offers no damage compensation or assistance. Even if I report issues like guest misconduct or request refunds for no-shows, there’s typically no response or support. Booking.com seems heavily geared toward hotels, with few protections in place for apartment hosts. There’s no reliable fraud prevention, no requirement for guest ID verification, and no control over fake contact information. With these issues, daily apartment rental hosts are exposed to unnecessary risks. If you are considering Booking.com for apartment rentals, I strongly advise against it. Unlike Airbnb, Booking.com lacks the necessary systems to protect and support hosts. My experience has taught me that working with this platform is more likely to lead to losses than benefits.”
6 months ago
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Booking.com has a 1.9 average rating from 138 reviews