I have booked a 3 star hotel for 3 nights. Next door guests were fighting, arguing, shouting in their room, shared bathroom and corridor. All night I couldnt sleep. Called reception, no answer. Send message to Booking.com customer service, they messaged me back that cant help me at all.
So I had to book another hotel for the rest of 2 nights. Not just lost money, but most importantly my sleep/rest.
That hotel Elstree Inn shouldnt be on booking.com website and shouldnt get any stars at all. And I am very disappointed with Booking.com service.
1 week ago
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