Poor customer service. When my flight got cancelled, the staff was reluctant to rebook my flight-asking me to contact airline and rebook flight directly. After a long chat the staff confirmed my flight however there was no ticket number. When I asked them my ticket number, they told me that flight rebooking got cancelled again. When I told them to rebook it again, they mentioned they don’t have the access and it’s not within their policy.
I just waste my time asking for assistance with them. Very disappointed with the services.
5 days ago
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