Need to connect with a booking.com manager asap as I have reported my issues multiple times from day 1 and experience with the booking I made through booking com. I see you guys are not taking customers seriously as I have been trying to resolve my issues. As you can see I booked a two bedroom two bathrooms with large balcony on 108 Keffer place. Advertised clearly two bedrooms and two bathrooms As you can see booking com organized taxi From the airport to 108 Keffer Place Driver was there and was good and efficient. I received a message from my booking com place stating that I should go to 188 Keffer place not 108 Keffer place. Taxi driver then offered to take us to new place which is 188 Keffer place and not as per my original booking. Here are the issues Owner gave us a new address where I did not book which is 188 Keffer place after we landed in Vancouver. 188 Keffer place is nothing like what I booked which is 108 Keffer place. I booked 108 Keffer place on booking com because: Large balcony with a mountain view 2 bedroom and 2 full bathrooms Air conditioning Parking What we got in 188 Keffer place: We did not book 188 Keffer place There was no two full bathrooms instead a tiny shower in between the bathroom on each side Which is totally unacceptable. We are two couples and we couldn’t use the bathroom as we expected. We ended up each waiting for to use the bathroom. 108 Keffer place has large balcony/Mountain View/furniture but 188 where they put us have tiny balcony with no furniture. No Airconditioning. When emailed the answer I got was that 80% of the apts in Vancouver don’t have AC. Then why put in the site as Airconditioning? Handheld shower holder was broken so we have hold it and take a shower. No napkins or paper towels. Toilet roll is on the kitchen counter. Charging over $650 per night is a rip off while it ruined our vacation. I did call and reported the issue and change of property immediately after we checked in on August 14th after 10pm( flight delay). I asked booking com to get me what I booked or move us elsewhere however not helpful. Subsequently I called booking com two more times to resolve the issue. Booking com told me that they are contacting the property owner and see what they will do before booking com do what is right. This is after our vacation ruined after paying over $2000 for 2 1/2 days. I would like to get a full refund for the inconvenience and failing to provide what was booked originally. Called booking.com 8 times and each times they will say that they will come back to me however this morning a customer service lady told me that they cant help me and I can write to the property owner who I do not have any dealings as I was booked through booking com. Never will use booking com again. big scam and they only care about their commission.