As the owner of Zarafa House, I am deeply disappointed with the way Booking.com has handled my account in recent months. Twice, my property was closed without justification due to a supposedly unpaid invoice that was, in fact, paid on time. Despite providing proof of payment multiple times — including bank confirmations and even statements from Booking.com confirming receipt — the issue was never properly resolved, and my property was closed again. These repeated closures have caused serious damage to my business reputation and financial losses, all because of internal errors at Booking.com. Customer service has been especially disappointing — each time I contact them, I receive generic replies that do not address the actual issue. The agents seem unable or unwilling to properly investigate, and every case is passed from one department to another without any real solution. There is no accountability or effective support for partners, even when Booking.com is clearly at fault. As a long-standing partner who has always paid invoices on time and maintained excellent guest satisfaction, I find this treatment unacceptable. Booking.com urgently needs to improve its internal coordination, accounting accuracy, and customer service for accommodation partners if it wishes to maintain our trust.