The booking experience was a bit disappointing, especially compared to similar companies. I booked a tour, and received a message after the fact that confirmation could take up to 48 hours. As frequently happens on vacation, we were remaining flexible and therefore making some plans on the fly, including this one. The booking was confirmed the next morning, which was great—but then immediately canceled because they “couldn’t verify information for second traveler”—information that I entered in the website when I booked. They took my email and mobile number, what was the point of all that if not to be used in cases like this? Happily, they processed a refund immediately, but if they are unable to take short orders they should just say that clearly on the website before people go through the whole booking process. I made the reservation a day and a half ahead of time.