Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 755 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer servive reps were very helpful and responsive in a timely manner”

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Posted 5 days ago

“Very responsive and helpful! J had a great experience putting together a custom travel itinerary. All my questions were answered promptly. I was very happy with my experience.”

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Posted 1 week ago

“Your customer service officer, Ms Maria Hall was very helpful and responsive. It was a joy conversing with her.”

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Posted 3 weeks ago

“Very good experience with Peter booking a mobile safari small group. Price was very good and great follow up to questions.”

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Posted 3 weeks ago

“I fully recommend Bookmundi for future travels, they are very helpful and professionals.”

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Posted 3 weeks ago

“All potential customers should especially ask for Maria Hall to manage their tours. Maria handled my tour arrangements very professionally and most importantly with no problems whatsoever. Very responsive and at times instantaneous. 100% focused on customer needs. An example of a shining star employee.”

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Posted 1 month ago

“It is the third time i trust BOOKMUNDI and i am happy for that. Its peple do their best. Thanks.”

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Posted 1 month ago

“Very easy to book, even for this 73 year old! Just be sure to have your passport on hand when you do.”

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Posted 1 month ago

“Recently join a tour. The service is very good, quick feedback and manage very well. Thanks so much to Peter Adley.”

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Posted 1 month ago

“It is very easy and fast to book trips with bookmundi. Peter responded to all my questions and send confirmation e-mails very quick. Look forward to our tour to Spain.”

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Posted 2 months ago

“Once I made the decision to go, the rest was easy. Just be sure you have your passport handy. This 73 year old had no trouble with the booking.”

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Posted 2 months ago

“I have booked trips with bookmundi for a while. Easy to book and you get what you see in the page. Quick service”

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Posted 2 months ago

“I used Bookmundi site only to search for a tour of Cuba. I found MiCuba out of the Netherlands whose contact Monique took their basic Havana tour and added on more days for us to go to Trinidad and Varadero. She customized the trip with local tours and transportation with new yellow taxis between cities and classic cars when in town. Everything went off without a hitch and Monique kept on top of all my requests.”

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Posted 3 months ago

“The booking with Bookmundi was quick and easy. Peter from the Customer Service has been responsive and helpful!”

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Posted 3 months ago

“Good responses...if a little late. We look forward to the tour.”

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Posted 3 months ago

“Very good booking process. Was able to make additions without issues. Tips for travinf in Cuba were very helpful”

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Posted 3 months ago

“The booking was quick and easy, with a wonderful response time with it being a weekend. I appreciated the managable payments.”

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Posted 3 months ago

“Smooth sailing through the process”

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Posted 3 months ago

“Don't book unless you plan to only travel 2 to a room! They reserved our reservation and then said they cant accommodate my family. Meanwhile they took to long to respond. Thus costing me my deposit. The customer service was totally useless!”

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Posted 4 months ago

Dear Wendy, Thank you for sharing your concerns with us. We understand how disappointing it must be when travel plans don't unfold as expected. Regarding room capacity, we regret that we couldn't accommodate you and the children in a triple room. As noted on our product page, only twin rooms were available for this tour. Your request to arrange a triple room was an exception, which understandably took longer to process due to its complexity, as previously communicated by the operations team. We appreciate your understanding in this matter and recommend verifying the type of room available before booking to avoid similar situations in the future. Concerning your deposit, we acknowledge that you accepted our cancellation policy at the time of booking, which clearly stated that deposits are non-refundable if cancelled after booking. We appreciate your feedback and will consider ways to enhance customer satisfaction while adhering to necessary policies. Thank you once again for your feedback. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

“I love the ease of using Bookmundi! I was not as happy with the response of its representatives. They were not always timely in returning my calls and emails.”

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Posted 4 months ago

Bookmundi is rated 4.7 based on 755 reviews