Bookmundi Reviews

4.7 Rating 671 Reviews
93 %
of reviewers recommend Bookmundi
4.7
Based on 671 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5

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Anonymous
Anonymous  // 01/01/2019
This was our first group tour - a lovely bunch of people Hayley - our tour guide has been a gem! She is very knowledgeable about Japan and kept us entertained. She made sure we had enough suggestions of activities to enjoy in our spare time. She was quick on her feet when we encountered issues far beyond anyone's control on the bullet train and kept her cool when plans needed to change. Hayley is very respectful of the Japanese culture and manners Things to bear in mind when considering this tour - Definitely forward your luggage from Tokyo to Kyoto - but that means bring a small carry on so you can have 3 days worth of clothing to take to Hakone and Takayama. For traveling after that - a backpack is the way to go. Leave enough space in your luggage for all the gifts you will be buying. Rooms are often shared - with the majority of bathrooms being shared. If a couple - bear in mind that the pods are separated by gendered dorms. Make sure you have comfortable walking shoes - there is a lot of walking and climbing stairs Some of the experiences that have made an impact on me during this trip have included staying in a temple and having a meditation session with a monk while it was snowing outside. A Kendo class with a 4th generation Samurai descendant. Learning how to make our own sushi and embracing the Japanese way of life
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Posted 18 hours ago
Booking was so fast and easy!
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Posted 2 days ago
Was a comprehensive website, clear and easy to use. Booking was straight forward was a bit worried about the 10 min time restrictions but managed to complete the booking. Good to get confirmation. Would have prefered all the pricing to have stayed in British pounds as it had initially. But very happy with experience.
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Posted 6 days ago
Hi Michelle, We appreciate you sharing your experience and booking with us. We have noted your feedback on the 10-minute time restriction at the time of booking and will discuss it internally to see if we can do anything about the time limit. Also, regarding the currency being displayed in GBP throughout, please be advised that some of our products have specific currency requirements, and therefore, your pricing changed to USD at the time of payment. We hope you have a fantastic trip to Vietnam. Kind Regards, Eve Smith Customer Service Manager Bookmundi
Posted 4 days ago
Very good with communication and responses were well within the timeframes stipulated. Everything is 100% clear and understandable.
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Posted 6 days ago
I was not able to split by booking down payment between two couples so I had tp oay the entire deposit myself. There must be a way to do this in our final payment?
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Posted 1 week ago
Hi Michael, We appreciate you taking the time to provide feedback to us. We are looking into a feature/solution that will allow our customers to split payments at the time of deposit payment and expect to have a solution in Q3 2024 due to other ongoing tech priorities. In the meantime, one of our team members has already reached out to you with a solution to split your final payment for the booking you made! 😊 If there is anything else we can assist you with, please feel free to reach out to us. Have a fantastic trip. Kind Regards, Eve Smith Customer Service Manager Bookmundi
Posted 5 days ago
A total disaster. Misleading and irrelevant information. I had to request that my agent took action to halt the emails from Bookmundi.
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Posted 2 weeks ago
Hi Tim, Thanks for your feedback, and very sorry to hear that you felt we were following up too much. I assure you that it was only with the intent to help you out. Our system sent one follow-up email and I personally followed up just to try and make sure everything was OK. We did not mean to in any way bother you and have of course, stopped any further follow-ups. That said, we're happy you liked the tour proposal and made a booking with us. Thanks again for your feedback.
Posted 1 week ago
Good!!!!!!
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Posted 2 weeks ago
My wife and I first booked our trip to Romania in 2019 and then as we all know, the pandemic hit. Now, after so many years it is coming to a reality and Bookmundi has been exceptional in helping us since the beginning with all the ups and downs. My wife and I are very grateful for their undying diligence and professionalism.....thank you!!!
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Posted 3 weeks ago
Hi Michael, Thank you so much for taking the time to leave us such a fantastic review. We are delighted that your tour is finally coming to reality after the pandemic in 2024 and are happy to assist you in making it possible after so many years. We hope you have a great trip to Romania. Best Regards, Eve Smith Customer Service Manager
Posted 1 day ago
James from Bookmundi was very helpful and prompt in organising our upcoming tour to Vietnam. He provided all the necessary info and answered all our questions. Very happy and satisfied with the whole booking process through James and Bookmundi.
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Posted 4 weeks ago
Thank you Peter!
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Posted 1 month ago
James Harrison has been very helpful when organising the details of our trip.
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Posted 1 month ago
Thank you James Harrison ! I wish to acknowledge James Harrison as being an outstanding communicator, super efficient, who offered exceptional ongoing support, during the booking of a tour to Sri Lanka with Bookmundi. James is a shining gem in the organisation, a compassionate kind individual with outstanding tenacity on every level.
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Posted 1 month ago
Hi Liz, Your 5-star review brightens our day. We truly value your feedback and can't wait to welcome you back for another outstanding experience. We hope you have a fantastic trip with your girl gang to Sri Lanka. Best Regards, Eve Smith Customer Service Manager Bookmundi
Posted 1 day ago
Very nice, friendly and helpful staff. We recommend it!
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Posted 1 month ago
Staff returned calls and answered emails quickly, helping us with a few queries. Great service.
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Posted 1 month ago
Happy that we were able to include extra nights during our 'Patterns of Turkey' 13-day tour and that complimentary transfers allow for arrival and departure days outside of the tour days. James was very helpful, always courteous and very prompt in answering my many questions. (There would have been fewer had more details been provided at the website. I like to know ahead so there are no surprises.) So far, so good. I have all the info I need to book and will do so shortly. I will post more after the tour.
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Posted 1 month ago
Hi Marcel, We appreciate your feedback and are delighted to know that we were able to include extra nights and airport transfers for your tour. As for your suggestion on the website, we will look into it and incorporate more details on the website. Thank you! Best Regards, Eve Smith Customer Service Manager Bookmundi
Posted 1 month ago
It was easy to book my tour and Peter has been so helpful answering my questions swiftly. Great customer service from him.
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Posted 1 month ago
I can only say congratulations for a streamlined, detailed and accurate confirmation of our booking! Well done...it bodes well for the adventure we are truly looking forward to. Just one thing you could do for us please: enter my partner Catherine Griffiths name on the booking confirmation; you have entered my name twice. Thanks again, Tony
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Posted 1 month ago
Hi Anthony, Thank you for taking the time to leave us a review. We are delighted that your experience was smooth with the booking. As per your request, please be advised that Catherine is now also listed as the second traveler. We sincerely apologize for the error here. We wish you a wonderful trip to Kerala.
Posted 1 month ago
Very good at customer service
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Posted 1 month ago
Any issue dealt with promptly and respectfully and patiently
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Posted 1 month ago
The website is easy to navigate and has a lot of useful information. The booking process was very smooth and their customer service is excellent, especially Juliana and James who would respond within 24 hours and were always helpful! I highly recommend you book your trip through them.
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Posted 1 month ago
Bookmundi is rated 4.7 based on 671 reviews