Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I express my sincere gratitude to Peter for his help, understanding and support with the purchase of this tour. He is a very responsible and qualified employee. Also many thanks to the entire bookmundi team for the top level service.”

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Posted 1 day ago

“Yes, but I have not received a conformation email yet..”

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Posted 1 day ago

“It was a wonderful day. They explained everything very well and showed me. I thank them for showing me so well. They are very good and their service is very good.”

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Posted 1 week ago

“I have used Bookmundi several times in the past several years for trips. I like their selection of tours. But I don’t like the communication. If you have problems, it’s difficult to get help in timely manner and right away. For example, I have travel credit on Bookmundi from past trips. I received several emails from Ron Smith of Bookmindi urging me to use these credit. When I booked a tour a few days ago, the website wouldn’t let me use these credit. I wrote to their customer service via website asking help to apply these travel credit to the trip I booked, i received a email from customer service Maria Hall. She said that she would apply my credit to my booked trip. Then, today, I received another email from Ron Smith of Customer Service urging me to book a trip and use my travel credit. In the meantime, Maria Hall has not applied these credit to the trip i booked. Do they not talk to each other? So now, I still have not being helped to apply my travel credit to the trip I booked and I am still getting emails to urging me to use my travel credit. Now I need to write to them again for help. Here is an update since my review above: Bookmundi made very quick resonse since my last review. They made the correction to my account and sent me emails to inform me this correction. They also apologized for the delay in reponse. I am happy with this outcom and appricate their quick actions. I still think there should be a better way to contact them for communcation when needed or in case of urgent issue.”

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Posted 1 week ago

“This was a good company to book with. They did a great job helping us book by answering all our questions quickly. In particular, it was very nice."”

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Posted 1 week ago

“The itinerary had to be revised and we are happy that the bookings have been completed, thank you GeTs travel. We are looking forward to our trip to India.”

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Posted 2 weeks ago

“Excellent logistics and customer service. One important thing for better streamlining of the customer experience: When there are different variants of the same trip with different prices e.g. Beautiful ..., Amazing ..., Blissful ..., it would help to know AT A GLANCE what is the key difference between these. In our experience, trying to figure out these differences was frustrating and we were surprised that there was one lower cost variant that included only 7 nights for a 10 night tour package, which is problematic and could be interpreted as a deceptive marketing tactic. Other than this, overall satisfactory booking experience. Remains to be seen how the actual trip will be organized, but we have high expectations of Bookmundi based on prior experiences.”

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Posted 3 weeks ago

“We are from America and we recently did the India with Tigers and Leopards. I want to say that my wife and I had one of the BEST vacations ever. The people of India are very friendly, courteous and humble. Everywhere we went we were treated very kindly, we were welcomed and our tour guide was very accommodating to all are requests. We came away loving India, its people and their food. I am so happy we used BookMundi and that Amazing India Adventure was our tour company that we enjoyed this most wonderful adventure. I would definitely use them again and HIGHLY recommend them to anyone.”

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Posted 3 weeks ago

“So far so good. Very prompt with answers to questions raised”

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Posted 1 month ago

“Elena has been wonderful to work with! She listened to and honored our vacation dreams!”

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Posted 1 month ago

“Very short and crisp explanation for the tour makes it very attractive.”

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Posted 1 month ago

“I would like to express my sincere gratitude to Peter for his impeccable service and timely responses.”

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Posted 2 months ago

Hi Shokhrukh, Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that Peter provided you with impeccable service and timely responses. Bookmundi is dedicated to ensuring a positive experience for all our clients, and it’s wonderful to know that Peter's efforts made a difference for you. If you have any further questions or need assistance, please don't hesitate to reach out! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 month ago

“Book mandir provides services in fast time and they respond very fast to email messages so their service is very good I hope no one is unhappy with their service”

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Posted 2 months ago

“Thanks Peter at Bookmundi for arranging my recent trip to Bhutan. The Glimpse of Bhutan tour was fantastic and highly recommended. Bhutan is an unbelievably beautiful country with the nicest people. The highlight of course was the hike to the Tiger Nest Monastery which is fully open for tourists and is a definite must see. Everything for the tour as outlined on Bookmundi was 100% accurate. No problems whatsoever. Easy to book. If you want to go to Bhutan don’t hesitate and do it now.”

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Posted 2 months ago

Hi Ron, Thank you for the amazing review! It's fantastic to hear that your trip to Bhutan, assisted by Peter, exceeded your expectations. Your praise for the beauty of Bhutan and its welcoming people truly captures what makes this destination so special. We’re delighted that everything went smoothly and that our booking process was easy for you. Thank you for recommending us, and we look forward to assisting you in planning your next adventure soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 months ago

“very prompt with service and well organized”

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Posted 2 months ago

Hi Scott, Thank you so much for your review. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 2 months ago

“Peter and the crew at Bookmundi quickly handled an issue I had with my tour dates. I'm very pleased with the outcome. Looking forward to enjoying our upcoming trip!”

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Posted 3 months ago

Hi Val, It's fantastic to hear that Peter and the CS team were able to sort out the issue and arrange you for a 2024 tour so swiftly. I hope your upcoming trip is everything you are hoping for and more. Have a wonderful time. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 months ago

“Great service from Pete, however it should be noted to not book your flights following your confirmation if you request a solo traveller room as this is not confirmed when you book, and confirmation of this came a few days later”

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Posted 3 months ago

Hi Sara, Thank you for your feedback. I’m glad to hear that Peter provided excellent service. I appreciate your note regarding the confirmation of the solo traveler room. Since it can take a few days to confirm, we advise all our customers to wait for this confirmation before booking flights to avoid any potential inconvenience. I apologize for any confusion this may have caused. We value your feedback and will work to make this process clearer for future customers. If you have any other concerns or need further assistance, please feel free to contact us. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 months ago

“I took germanys best tour with bookmundi.it was great experience from beginning.Maria handled my process throughout.it was such a nice experience with her eventhough my booking was rush booking.she arranged everything perfectly. All hotels transport was super comfortable Itinerary was comprehensive one and lucky enough to see most of the parts of germany.recomend for anyone.only disappointing part was we didn't get guide with good knowledge to experience abt places.but one day we had super knowledgeable lady guide.overall it's good break”

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Posted 4 months ago

Hi Dinali, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your tour of Germany and that Maria was able to assist you so effectively, especially with your last-minute booking. It's lovely that you found the accommodations, transport, and itinerary you like, allowing you to explore so much of Germany. We appreciate your feedback regarding the guides. We'll work to improve this aspect to ensure an even better experience next time. Thank you for recommending us, and we hope to welcome you on another adventure soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

“MARIA assisted me with my reservation and did an EXCELLENT job making it easier and worry-free. She always e-mail back in a timely manner and was very professional and kind when I talked to her over the phone. MARIA GETS THINGS DONE!! Thank you so much Maria!”

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Posted 4 months ago

Hi Jennifer, Thank you so much for your fantastic feedback! We're thrilled to hear that Maria provided you with such excellent service. We'll pass along your kind words to Maria; she'll be delighted to know she made your experience worry-free. If you need further assistance, please don't hesitate to reach out. We look forward to helping you again in the future! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

“provide quick and speedy response throughout my booking process. Anna is very supportive and helpful. Much appreciation!”

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Posted 4 months ago

Hi Brenda, Thank you for your feedback! We are delighted to hear that Anna provided you with supportive and helpful service. Ensuring a quick and seamless booking process is our priority, and your appreciation means a lot to us. If you have any more questions or need assistance, feel free to reach out. Safe Travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

Bookmundi is rated 4.7 based on 726 reviews