Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 635 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 635 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service team at Bookmundi is very efficient and easy to work with. I look forward to booking more trips with them.”

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Posted 2 days ago

“All was good, have booked through you before, never a problem.good prices and wide choice.”

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Posted 5 days ago

“Quick and easy all the information that was needed to make booking simple”

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Posted 6 days ago

“Useful feedback”

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Posted 1 week ago

“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”

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Posted 1 week ago

We sincerely apologize for the inconvenience you endured on your tour booked via Bookmundi. It was unfortunate, and we cannot tell you how disheartened we are to hear about your unpleasant experience with the tour operator. We would like to ensure that you are fairly compensated for all the trouble. In the same regard, we have had several talks with the operator regarding their inappropriate conduct, held them accountable in this matter, and negotiated with them to refund you. Additionally, we have also provided you with additional discounts and travel credits to your Bookmundi account. Please let us know if there is anything else we at Bookmundi can do for you. We also hope you will give Bookmundi another chance, and we promise to delight you with exceptional service before booking and during the tour.

Posted 1 week ago

“Bookmundi is a company I highly recommend. I have been working with James Harrison, a professional who really cares and takes his work seriously! Always responding in timely manners, very patient and kind responses. I will book through this company again hopefully soon.”

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Posted 1 week ago

“Quick in response and forfilling customer requests”

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Posted 1 week ago

“The best customer service we have received this year while planning our South America trip”

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Posted 2 weeks ago

“Bookmundi is a great service and really takes the pressure off organising your trip. They are very reactive, reply to questions in 24 jours, organised, friendly and efficient. I recommend this service and would like in particular to thank Yasmine for all her help.”

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Posted 3 weeks ago

“I like the idea of getting around without having to wait for a whole bunch of other people. You are your own boss as to where you want to dine and when you want to take a break. They pretty much book your hotel, your train and bus ride from city to city and book your tours. 2 of them were free tours. You get yourself from station to hotel and back. Only one hotel had complimentary breakfast. They should remove complimentary breakfast in some hotels, very deceiving. Also wanted to note that my hotel in Barcelona was in the ghetto section of the city- the Ramblas. I don’t think they should put a female solo traveler in that part of the neighborhood. Profit over safety of clients I guess. There were also communication issues with them. Although they give you detailed instructions, some of the merchants like bus operators never emailed me as to where I would be picked up. When I emailed them to let them know that’s the case. I never heard back.”

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Posted 4 weeks ago

Hi Maria, Thank you for the review. We would like to apologize for the inconvenience caused during your tour. This is something we take seriously and that we will look into (and find a solution to) with the local travel expert for this trip. Once again, thank you for the review and the feedback. We will get back to you separately. Best Regards, Bookmundi Team

Posted 2 weeks ago

“Juliana being very helpful responding to enquiries in very promptly manner. I am happy to book with them future tours.”

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Posted 1 month ago

“The staff at Bookmundi was always very responsive and patient, as I asked MANY questions. Once the decision was made to book with them, I found it very easy to complete the booking through their online link. I would highly recommend them as a tour operator!”

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Posted 1 month ago

“We have not yet taken our trip to Cambodia, but so far communication has been excellent between us and our local travel agent Hien Do who has been attentive and made changes to the itinerary as requested. The booking process is very easy. All is good so far!”

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Posted 1 month ago

“I have not been on a tour booked through book mundi. Will go to Turkey Dezember. Hoping it will be great. But Bookmundi customer service is great. Always responding quickly and helpful”

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Posted 1 month ago

“Very good experience with bookmundi customer service very supportive”

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Posted 1 month ago

“Hi - the booking process was easy and straight forward and all communication for clarification regarding aspects of the trip were promptly answered and they even rang me direct in Australia with information - can't fault the customer service and all information was provided quickly. A+++ company and their representatives - highly recommended”

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Posted 1 month ago

“Excellent service. Customer service is very helpful and responsive.”

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Posted 1 month ago

“Excellent service. It was very easy to book and all suggested travel agent were professional. We had great communication. Our requests and ideas were valued and the trip was made accordingly.”

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Posted 1 month ago

“James Harrison and Peter Addley were the two people that supported me in two tours from Bookmundi. They were extremely helpful, kind, efficient, and patient with my questions and super clear in their responses!”

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Posted 1 month ago

“Emily and Yasmine were my contact people at Bookmundi, they were very helpful and when I had an issue, they were always quick to respond. Great work Emily and Yasmine! Highly professional workers.”

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Posted 1 month ago

Bookmundi is rated 4.7 based on 635 reviews