Bookmundi Reviews - Read 340 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, responsive and always ready to assist with the booking process. Will happily return again for booking another tour. We were impressed with the variety of tours on offer and destinations at competitive prices. Communication was excellent and easy to use booking system.”

Posted 1 week ago

“Easy and professional. Fast reply to inquiries.”

Posted 1 month ago

“Marie was very helpful, the only “problem” was that she wasn’t really working during the normal European offices times”

Posted 6 months ago

“Its excellant platform.”

Posted 7 months ago

“We had an overall pleasant experience with this company despite the unfortunate circumstances of covid19. I will say of note that our main point of contact, Sarah, was very responsive and didn’t make us wait long when we had asked a question, which was helpful. Back in January 2020, we booked a trek in Nepal for four people. Due to the outbreak of Covid, the tour operator in Nepal contacted us directly to inform us they were cancelling the tour and Nepal was not allowing non-citizens to enter. Bookmundi worked with us to help us partially refund our deposit, and also offered us to keep the deposit on hold and rebook a tour through 2022 (which was not an option for us, so we declined). Overall, we had a pleasant experience with bookmundi and would recommend booking with them if you prefer the peace of mind of having your tour lined up in advance, with the downside of potentially having to postpone your tour, if the tour gets cancelled because of COVID-19.”

Posted 1 year ago

Hi Michelle, Thank you very much for your review. We appreciate your feedback. We have offered you several solutions in our separate mail correspondences. We are actually trying to secure that our partner operators get some revenue, especially when the cancellation is forced upon the tour operator caused by COVID-19. Thus, we are truly trying to help the local operators as well as coming up with workable solutions for our customers, which is also the reason why you were actually offered the option to get a refund. Have a great day Michelle. Best, Sarah Thomsen Customer Service Manager Bookmundi

Posted 1 year ago

“The process of booking was easy, and they seem to work around your time.”

Posted 1 year ago

“Pain free booking!!”

Posted 1 year ago

“no complaints so far....”

Posted 1 year ago

“When booking online there was only one tour time (that was incorrect) to choose from. When in fact there were three different tour times. The company quickly reached out to have me select a time. Other than this there has not been any problems. I have had many questions regarding the tours and the company has gotten back to me extremely quickly with answers to my many questions!!!”

Posted 1 year ago

“Everything worked very smoothly and easily”

Posted 1 year ago

“Prompt and efficient so made booking very easy and quick Thanks to the team”

Posted 1 year ago

“I had a lovely Tour! Beautiful Nature not far away from Manila City. My guide Nory was so friendly with a lot of knowledge to the history of the Philippines. A good tour! Thanks”

Posted 1 year ago

“The booking experience was very well done. I experiences a technical glitch when I tried to book initially, but it was soon resolved. Moreover, the staff were incredible friendly and helpful throughout the whole process.”

Posted 1 year ago

“I think your site is great for finding a lot of operators and getting some quotes etc. Please increase the allowable number of inquiries. Its kind of cool that the messages come in on the web page.......But need an e mail alert to come into the registered e mail address (would be helpful especially if you do not have Bookmundi page open all day) After the selection process is completed and I have signed up for a particular tour operator..............It would be great to stop communicating through Bookmundi and just e mail directly with the tour operator. Otherwise, great web site. Cheers”

Posted 1 year ago

“So far so good. The only missing information is the time we meet at the hotel in Lisbon, as I'm in Portugal already, renting a place in Albufeira for the entire winter, thus will be going there by train, not plane.”

Posted 1 year ago

“Positive points: they were very nice once the trip was scheduled. Emails were answered fast, customer service was very solicitous, they were also kind enough to accommodate to some of my needs. Prices are reasonable, although I still didn't enjoy the trip to say more about the workings of it. Negative points: website should not have options showing as available when they actually are not, it makes us lose a lot of time with gibberish and our expectations keep fluctuating; for whatever reason, there was a period of time of at least 20 hours that my Email was not reaching the person that was dealing with my trip and I had to find different channels to reach someone in the company to help me. Overall, it is a nice company and I would book with them again. The points that I mentioned are to instigate improvement and would certainly work for their own benefit.”

Posted 1 year ago

“Fast response.”

Posted 1 year ago

“The agent Emma Brown was very good and very helpful. In retrospect, I wish there had been more warnings about the lengthy process to obtain a Russian visa. The visa problems may mean I will not have one in time to take the trip though I am paying an exorbitant amount in trying to obtain one in time to depart.”

Posted 1 year ago

“Thomas and Sarah (and all the rest) were very helpful for booking and i appreciate their work. Thanks. I hope that all th trip to Colombia in August will be a great and pleasant experience. Thanks And i hope to book another trips in future with bookmundi”

Posted 1 year ago

“Excellent travel website; prompt response. Made vendor selection much easier. Website has all pertinent information, and booking interface is also excellent. Will use again. Sudhakar Pai, PhD”

Posted 2 years ago

Bookmundi is rated 4.69 based on 340 reviews