“Customer service team answered my questions in regards to the classical tour of Italy in record speed; no long wait for a response.
My decisions to join the classical tour of Italy was made so much easier and better.
Thank you very much
Anita M Smith”
“The process from finding the tour we wanted to take to getting set up for the tour was an easy process. The other reviews we saw gave us the security of using their website to book our trip. The only item we missed which would have given a 5* was the trip did not include see the Alps up close or a train trip. Well maybe next time there may be one and we would definitely take that trip.”
“I love the ease of using Bookmundi! I was not as happy with the response of its representatives. They were not always timely in returning my calls and emails.”
Hi Maryanne,
Thank you for sharing your feedback with us.
We understand you spoke with Ron, one of our customer service representatives, and that he was able to resolve the issue and resend your confirmation. We trust you've received it now.
Please don't hesitate to let us know if you have any further questions. Thank you for your feedback!
Best Regards
Bookmundi team.
“The itinerary had to be revised and we are happy that the bookings have been completed, thank you GeTs travel. We are looking forward to our trip to India.”
“Excellent logistics and customer service. One important thing for better streamlining of the customer experience: When there are different variants of the same trip with different prices e.g. Beautiful ..., Amazing ..., Blissful ..., it would help to know AT A GLANCE what is the key difference between these. In our experience, trying to figure out these differences was frustrating and we were surprised that there was one lower cost variant that included only 7 nights for a 10 night tour package, which is problematic and could be interpreted as a deceptive marketing tactic. Other than this, overall satisfactory booking experience. Remains to be seen how the actual trip will be organized, but we have high expectations of Bookmundi based on prior experiences.”
“Great service from Pete, however it should be noted to not book your flights following your confirmation if you request a solo traveller room as this is not confirmed when you book, and confirmation of this came a few days later”
Hi Sara,
Thank you for your feedback. I’m glad to hear that Peter provided excellent service.
I appreciate your note regarding the confirmation of the solo traveler room. Since it can take a few days to confirm, we advise all our customers to wait for this confirmation before booking flights to avoid any potential inconvenience. I apologize for any confusion this may have caused.
We value your feedback and will work to make this process clearer for future customers. If you have any other concerns or need further assistance, please feel free to contact us.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“My rating would have been 5 stars had it not been for the issue with the accounts department charging 2 credit cards for the final payment rather than than the one that I requested.
Throughout the whole process, Peter was fantastic ....very prompt and courteous with his responses and excellent customer service. Could not ask for a more helpful person!
Thankfully the issue was resolved and the appropriate credit applied to the second card. I trust that the IT department has fixed the problem! 5 stars next time for sure!!”
Hi Les,
Thank you for your detailed feedback! We sincerely apologize for the inconvenience caused by the issue with charging two credit cards rather than the one you requested. We're glad to hear that Peter provided excellent customer service and that the issue was resolved to your satisfaction.
Rest assured, our IT department has been informed and is working diligently to prevent this from happening again. We appreciate your understanding and look forward to earning that 5-star rating on your next experience with us!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I was not able to split by booking down payment between two couples so I had tp oay the entire deposit myself. There must be a way to do this in our final payment?”
Hi Michael,
We appreciate you taking the time to provide feedback to us.
We are looking into a feature/solution that will allow our customers to split payments at the time of deposit payment and expect to have a solution in Q3 2024 due to other ongoing tech priorities. In the meantime, one of our team members has already reached out to you with a solution to split your final payment for the booking you made! 😊
If there is anything else we can assist you with, please feel free to reach out to us.
Have a fantastic trip.
Kind Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”
We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip.
We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs.
Kind Regards,
Eve Smith
Customer Service Manager
Bookmundi
“Bookmundi almost covers any of your dream trips any where in the world! In addition, they follow up your booking so as operator delivers as promised.”
“Despite the outcome not being exactly what we had hoped for, the assistance from James was always efficient and polite. We will definitely use Bookmundi in the future.”
