Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 750 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 750 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good responses...if a little late. We look forward to the tour.”

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Posted 2 months ago

“I love the ease of using Bookmundi! I was not as happy with the response of its representatives. They were not always timely in returning my calls and emails.”

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Posted 3 months ago

“Yes, but I have not received a conformation email yet..”

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Posted 5 months ago

Hi Maryanne, Thank you for sharing your feedback with us. We understand you spoke with Ron, one of our customer service representatives, and that he was able to resolve the issue and resend your confirmation. We trust you've received it now. Please don't hesitate to let us know if you have any further questions. Thank you for your feedback! Best Regards Bookmundi team.

Posted 5 months ago

“The itinerary had to be revised and we are happy that the bookings have been completed, thank you GeTs travel. We are looking forward to our trip to India.”

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Posted 6 months ago

“Excellent logistics and customer service. One important thing for better streamlining of the customer experience: When there are different variants of the same trip with different prices e.g. Beautiful ..., Amazing ..., Blissful ..., it would help to know AT A GLANCE what is the key difference between these. In our experience, trying to figure out these differences was frustrating and we were surprised that there was one lower cost variant that included only 7 nights for a 10 night tour package, which is problematic and could be interpreted as a deceptive marketing tactic. Other than this, overall satisfactory booking experience. Remains to be seen how the actual trip will be organized, but we have high expectations of Bookmundi based on prior experiences.”

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Posted 6 months ago

“Great service from Pete, however it should be noted to not book your flights following your confirmation if you request a solo traveller room as this is not confirmed when you book, and confirmation of this came a few days later”

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Posted 9 months ago

Hi Sara, Thank you for your feedback. I’m glad to hear that Peter provided excellent service. I appreciate your note regarding the confirmation of the solo traveler room. Since it can take a few days to confirm, we advise all our customers to wait for this confirmation before booking flights to avoid any potential inconvenience. I apologize for any confusion this may have caused. We value your feedback and will work to make this process clearer for future customers. If you have any other concerns or need further assistance, please feel free to contact us. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 9 months ago

“My rating would have been 5 stars had it not been for the issue with the accounts department charging 2 credit cards for the final payment rather than than the one that I requested. Throughout the whole process, Peter was fantastic ....very prompt and courteous with his responses and excellent customer service. Could not ask for a more helpful person! Thankfully the issue was resolved and the appropriate credit applied to the second card. I trust that the IT department has fixed the problem! 5 stars next time for sure!!”

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Posted 10 months ago

Hi Les, Thank you for your detailed feedback! We sincerely apologize for the inconvenience caused by the issue with charging two credit cards rather than the one you requested. We're glad to hear that Peter provided excellent customer service and that the issue was resolved to your satisfaction. Rest assured, our IT department has been informed and is working diligently to prevent this from happening again. We appreciate your understanding and look forward to earning that 5-star rating on your next experience with us! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 10 months ago

“I was not able to split by booking down payment between two couples so I had tp oay the entire deposit myself. There must be a way to do this in our final payment?”

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Posted 1 year ago

Hi Michael, We appreciate you taking the time to provide feedback to us. We are looking into a feature/solution that will allow our customers to split payments at the time of deposit payment and expect to have a solution in Q3 2024 due to other ongoing tech priorities. In the meantime, one of our team members has already reached out to you with a solution to split your final payment for the booking you made! 😊 If there is anything else we can assist you with, please feel free to reach out to us. Have a fantastic trip. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”

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Posted 1 year ago

We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip. We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Very good experience with bookmundi customer service very supportive”

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Posted 1 year ago

“Bookmundi almost covers any of your dream trips any where in the world! In addition, they follow up your booking so as operator delivers as promised.”

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Posted 1 year ago

“Despite the outcome not being exactly what we had hoped for, the assistance from James was always efficient and polite. We will definitely use Bookmundi in the future.”

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Posted 1 year ago

“The company was very responsive to my inquiries and I am looking forward to my trip very much.”

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Posted 1 year ago

“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long. Ian”

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Posted 2 years ago

Dear Ian, Thank you for your feedback on your recent booking experience. We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours. Please know that we take your feedback seriously and will make every effort to improve our response time in the future. Best, Sarah Bookmundi

Posted 2 years ago

“Yasmine was very helpful in answering my questions about travel insurance.”

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Posted 2 years ago

“So far, so good.”

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Posted 2 years ago

“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”

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Posted 2 years ago

“Quite easy to book”

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Posted 2 years ago

“Their customer service was amazing. They kept me updated at every possible moment, notified me of changes and were able to offer me many options when the one I had selected was cancelled. They went above and beyond to help. Given that my refund was over the long weekend, they were prompt in notifying me of the communication going on in the background.”

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Posted 2 years ago

“I made a mistake I need to book for 8/28/2023 as well as my brother Steve Deranzo, not 8/26/2023”

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Posted 2 years ago

Hi Jerry, Thank you for your recent review and for bringing to our attention that you needed to make a change to your reservation. We are pleased to inform you that we have made the necessary adjustments to your booking and have included your brother Steve Deranzo for August 28th, 2023. Thank you for choosing our services for your travel needs. We look forward to welcoming you and your brother soon. Best, Sarah Bookmundi

Posted 2 years ago

Bookmundi is rated 4.7 based on 750 reviews