Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 680 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 680 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not able to split by booking down payment between two couples so I had tp oay the entire deposit myself. There must be a way to do this in our final payment?”

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Posted 1 month ago

Hi Michael, We appreciate you taking the time to provide feedback to us. We are looking into a feature/solution that will allow our customers to split payments at the time of deposit payment and expect to have a solution in Q3 2024 due to other ongoing tech priorities. In the meantime, one of our team members has already reached out to you with a solution to split your final payment for the booking you made! 😊 If there is anything else we can assist you with, please feel free to reach out to us. Have a fantastic trip. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 month ago

“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”

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Posted 5 months ago

We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip. We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 months ago

“Very good experience with bookmundi customer service very supportive”

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Posted 5 months ago

“Bookmundi almost covers any of your dream trips any where in the world! In addition, they follow up your booking so as operator delivers as promised.”

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Posted 7 months ago

“Despite the outcome not being exactly what we had hoped for, the assistance from James was always efficient and polite. We will definitely use Bookmundi in the future.”

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Posted 7 months ago

“The company was very responsive to my inquiries and I am looking forward to my trip very much.”

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Posted 9 months ago

“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long. Ian”

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Posted 11 months ago

Dear Ian, Thank you for your feedback on your recent booking experience. We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours. Please know that we take your feedback seriously and will make every effort to improve our response time in the future. Best, Sarah Bookmundi

Posted 11 months ago

“Yasmine was very helpful in answering my questions about travel insurance.”

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Posted 11 months ago

“So far, so good.”

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Posted 11 months ago

“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”

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Posted 11 months ago

“Quite easy to book”

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Posted 1 year ago

“Their customer service was amazing. They kept me updated at every possible moment, notified me of changes and were able to offer me many options when the one I had selected was cancelled. They went above and beyond to help. Given that my refund was over the long weekend, they were prompt in notifying me of the communication going on in the background.”

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Posted 1 year ago

“I made a mistake I need to book for 8/28/2023 as well as my brother Steve Deranzo, not 8/26/2023”

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Posted 1 year ago

Hi Jerry, Thank you for your recent review and for bringing to our attention that you needed to make a change to your reservation. We are pleased to inform you that we have made the necessary adjustments to your booking and have included your brother Steve Deranzo for August 28th, 2023. Thank you for choosing our services for your travel needs. We look forward to welcoming you and your brother soon. Best, Sarah Bookmundi

Posted 1 year ago

“My initial tour was cancelled by the India -based tour operator. I was offered a full refund, but also the choice of other similar tours. Emily helped to secure a new tour for me which I am look forward to. Thank you!”

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Posted 1 year ago

“Wide range of choices of trips around the world caters for all budgets.”

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Posted 1 year ago

“The customer service department very promptly arranged the refund. Appreciate their above-and-beyond effort to provide customer satisfaction.”

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Posted 1 year ago

Hi Monte, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused. At the time of your booking, we offered an exclusive 5% Bookmundi discount on the tour you booked. For technical reasons, our system did not apply that USD 48 discount on your booking in particular (it did apply on the bookings), which was unintentional, and we have of course processed the USD 48 refund to you, when you made us aware of the discrepancy. Our technical team has implemented a solution to ensure that this will not occur again. All the best Sarah

Posted 1 year ago

“Very helpful customer service.”

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Posted 1 year ago

“It was straightforward with good outcome.”

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Posted 1 year ago

“Originally my review was not great as I had not been able to speak to anyone on the phone. Despite asking in the live chat and email. Luckily after their normal business hours, they were very kind and called me back, and answered all my questions. Best advice before booking, be patient and use the customer service email to ask for a call back if you have any questions. Emily was great! Thank you- We are super excited about this trip.”

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Posted 1 year ago

Hi Melissa, Thank you for taking the time for sharing your recent experience with us. We are glad to hear that you were able to speak to one of our representatives after our normal business hours and that your questions were addressed. We understand that waiting for a response can be frustrating, and we apologize for any inconvenience caused. We always strive to provide prompt and efficient customer service, and we are pleased to hear that our team was able to assist you in a timely and effective manner. Thank you for your kind words about Emily. We will definitely share your feedback with her and the rest of our team. We are thrilled to hear that you are excited about your upcoming trip, and we hope that it will be a memorable experience for you. We appreciate your feedback and your patience, and we would be happy to assist you with any future travel plans. Thank you for choosing our service, and we look forward to the opportunity to serve you again. Best regards, Sarah

Posted 1 year ago

“my journey was unfortunatly in the end not confirmwd”

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Posted 1 year ago

Hi Erika, Thank you for your feedback. We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us. We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help. Best regards, Sarah

Posted 1 year ago

Bookmundi is rated 4.7 based on 680 reviews