“Emma Brown has provided excellent service as we have had our tour cancelled twice. She has gotten the best deal possible dealing with the tour providers. Very professional and considerate.”
“Bookmundi was easy to navigate, and well set out, A great selection of potential holidays set out and summarised with the most important information.”
“I booked the Colombo, Caves & Kandy tour in Sri Lanka through Bookmundi. The website and booking process was straight forward and easy to navigate. All email communication including booking confirmation was prompt and efficient. The entire process was seamless and stress free.”
“We had an overall pleasant experience with this company despite the unfortunate circumstances of covid19. I will say of note that our main point of contact, Sarah, was very responsive and didn’t make us wait long when we had asked a question, which was helpful. Back in January 2020, we booked a trek in Nepal for four people. Due to the outbreak of Covid, the tour operator in Nepal contacted us directly to inform us they were cancelling the tour and Nepal was not allowing non-citizens to enter. Bookmundi worked with us to help us partially refund our deposit, and also offered us to keep the deposit on hold and rebook a tour through 2022 (which was not an option for us, so we declined). Overall, we had a pleasant experience with bookmundi and would recommend booking with them if you prefer the peace of mind of having your tour lined up in advance, with the downside of potentially having to postpone your tour, if the tour gets cancelled because of COVID-19.”
Posted 9 months ago
Hi Michelle,
Thank you very much for your review. We appreciate your feedback.
We have offered you several solutions in our separate mail correspondences.
We are actually trying to secure that our partner operators get some revenue, especially when the cancellation is forced upon the tour operator caused by COVID-19. Thus, we are truly trying to help the local operators as well as coming up with workable solutions for our customers, which is also the reason why you were actually offered the option to get a refund.
Have a great day Michelle.
Best,
Sarah Thomsen
Customer Service Manager
Bookmundi
“Fantastic? Easy to use website and customer service was outstanding. Questions were answered in a prompt manner. Will absolutely use Bookmundi for future trips!”
“Wonderful!!! I recommend Bookmundi. Emma Brown has been very thorough with our requests and has made sure that all our questions are attended. Eagerly waiting to travel.”
“Response to my request for a refund due to the corona virus was fast and honest. This has not been the case with other similar requests to other companies. This will be remembered when rebooking after the pandemic. Thank you!”
“If our trip lives up to our booking experience we will be giving you 10/10!
Jammie has been extremely helping in accommodating out frequently changing plans and took all the pain out of the experience of booking accommodation along a planned road trip.”
“Excellent service, especially considering I made a late evening night before booking! Email response that night and driver at my door as stated within the time frame next morning. Highly recommend.”
“I found Bookmundi very easy to use . It was a great way to obtain a quote for the travel our group of 6 was seeking. We ended up booking our Trek to Nepal via Bookmundi.
I would have liked Bookmundi to offer a few different quotes from different suppliers (like some of the accommodation aggregators do) which would have saved me seeking separate quotes on different sites and then comparing the price and inclusions.
I liked the Best Price Guarantee and the financial protection that Bookmundi offers. This gave our group peace of mind in booking online.
I recommend Bookmundi for making adventure travel bookings.”
“I have no reason to complaint. I send my wishes for the trip, and 2 dayes later I recived a proposal.Which corresponded to my whishwés.
Could`n bee better.”
