Name: Bookmundi
Rating: 4.65

“I have talked with others who booked with similar companies as this, and from their feedback I had the impression that I was responsible for getting myself to where the vacation location started and back home from where it ended. I thought that all transportation to the tours that were booked through Bookmundi as well as from the airport/ train to the hotels they booked would be provided. I paid $285 in travel expenses to get to hotels and tour locations plus another $160 to check 2 bags on 2 separate flights while here. This is my first trip in Europe so I did not want the stress of having to figure out how to get around. Unfortunately, it was very hard having to do so and I did not look forward to finding my way to each hotel from the airport or each tour location. I reviewed the trip I booked and certainly got the impression that I just had to get myself there and home. I suggest asking questions to be sure of what you are required to do on your end for any trip you are interested in. They give instructions on how to get to different locations, but they are hard to understand. All that being said I still would have given Bookmundi a 4 star review because of not asking questions or getting clarification on my end and accept blame for that. Most of the hotels they booked were really nice, and many of the guided tours were great. The reason I am giving a 1 star review is because I hate being lied to and that was done on 4 separate occasions on this trip. First, their website said I would be able to view Paris from the top of the Eiffel tower but Bookmundi did not include that with their tour. Second, they did not provide a walking tour in Paris. Third, they did not provide a walking tour in Rome. Both of which are stated to be included with the trip. They arranged for the tours, but I was shocked when the tour guide in Paris told me I was supposed to pay them. Seriously, they booked a walking tour that you have to pay for after you are done. No excuse for that poor business decision. Fourth, they did not provide a "romantic" gondola boat ride. My wife and I had to sit across from each other on a Gondola with other people riding with us. That was one part of our trip that we were really looking forward to, but did not get. To finish off our trip I am surprised that Bookmundi scheduled the flight to our last destination to have us get to the hotel room close to 1:00am with a tour scheduled 8 hours later. Wish we would have been scheduled to get more sleep than 5 hours sleep while on vacation. All in all I tried to be positive, but dissappinted at the amount we paid, and the product we received.”

Helpful Report

Posted 2 days ago

Hi Troy, Thank you for bringing your concerns to our attention, and we're truly sorry to hear about the issues you encountered during your trip. While we understand your frustration, it's important to clarify that the travel expert you booked with is responsible for the arrangements and inclusions of the tour package, including transportation to tour locations and activities listed as part of the itinerary. We want to assure you that we take your feedback seriously. In the light of this event, we have taken the decision to part ways with the travel expert responsible for your tour. This action aligns with our commitment to maintaining the highest standards of quality and transparency for our customers. To address your concerns and make amends for the issues you faced, one of our team members has already reached out to you with a proposed solution over email. If you have any additional feedback, please do not hesitate to contact us directly. Once again, we genuinely regret the inconvenience you experienced during your trip. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 18 hours ago

“A total disaster. Misleading and irrelevant information. I had to request that my agent took action to halt the emails from Bookmundi.”

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Posted 1 month ago

Hi Tim, Thanks for your feedback, and very sorry to hear that you felt we were following up too much. I assure you that it was only with the intent to help you out. Our system sent one follow-up email and I personally followed up just to try and make sure everything was OK. We did not mean to in any way bother you and have of course, stopped any further follow-ups. That said, we're happy you liked the tour proposal and made a booking with us. Thanks again for your feedback.

Posted 1 month ago

“If I could give 0 stars I would. I will definitely never use Bookmundi for a trip again. Their company is unorganized and their customer service team is horrible to work with. Make the smart decision and book your travel with a different company. Here's my experience: I went to South Korea last July and now 7 months later, I get an email from Bookmundi saying they were pursuing legal action for a bill of $300 for a transfer in South Korea. I paid the entirety of the trip and that $300 dollars was never on there. I reached out multiple times via email before and during my tour to confirm this transfer and ask how to pay it since it was never added to the bill. I asked my tour director and the driver and nobody could answer my question. Now 7 months later they realized their mistake and want the money and are saying they are going to pursue legal action if it was not paid. I paid it right away, but this invoice should have never been sent because it was their mistake, let alone say they are pursuing legal action against me. Bookmundi customer service you can definitely do better than this.”

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Posted 3 months ago

Hi Rachel, Thank you for taking the time to leave the review. We are sad to hear of any inconvenience you may have encountered while attempting to clear the outstanding payment of $300 for the airport transfer of your South Korea Trip last year. We have tried several times to clear the due date by sending multiple correspondences but have not received a response since July 2023. A team member has reached out to you to gain more insight into what has unfolded in this scenario, and we look forward to bettering your experience. Kind Regards, Eve Smith

Posted 3 months ago

“I would be hesitant to use Bookmundi again. Something that should have been straightforward ended up being overly complicated and drawn out simply because I wanted to stay an extra night after a tour. It took 8 days to sort out and to get confirmation that I was on the actual tour I had to tell them to forget about the additional night I was adding on. The only time they came to me was when I emailed them to ask what was going on. I still don't know what day my tour starts as the date given is different to the date provided by the tour operator. I am still waiting for that to be confirmed. The emails from bookmundi were polite and pleasant but they didn't seem to have any idea as to what was going on.”

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Posted 3 months ago

Hi Warren, We regret seeing that the communication was not smooth and clear at the start. One of our team members have already reached out to you and helped resolve the issue. Your booking has now been confirmed with an exact date. Thank you for your feedback.

Posted 3 months ago

“They go through another company - Discovery Nomads - who spmetimes goes through other third parties like viator to book flights, excursions, hotels, etc. When things went wrong, and they went off the rails, it was impossible to rebook or cancel for refund. My CONFIRMED itinerary was changed less than a week before I was supposed to leave. And they offered me a mere 100 euro for wanting to cancel ayers rock. I wasn't even sent n itinerary until 2 days before I flew to Australia, and I had to ask for it twice. Bh that time I realized my last day was not in fact a travel day and their were tours booked. I had to cancel the 12 apostles/oceb road tour, and never received the 80euro discovery nomads said they issued to Bookmundi. Both companies have provided lackluster customer service. They are not responsive and when they are, they are dismissive. The whole point in booking a tour is to not have to sweat the details and gave support when things go wrong. In the end, I spent more time coordinating and salvaging this vacation then I would have booking on my own. And I'm sure I'll never get the money back I deserve. You're better off booking directly. I've learned my lesson. The tour website was also misleading. 1) The descriptions mentions "sailing"the Whitsundays. You are on a ferry spending the majority of the day picking and dropping off hotel passengers at other islands. 2) bookmundi says they cover all credit card fees. I went out of my way to confirm via email before booking that this also included foreign transaction fees. Nope. I was charged $150 in foreign transaction fees and never issued a refund by Bookmundi.”

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Posted 4 months ago

Hi Emily, Thank you for taking time to write your feedback. We certainly regret that the itinerary changes and the delay in sending the itinerary restricted you from travelling as planned. To compensate for the same, we have provided you with a refund of EUR 265 and an additional 5% discount in the future for the activities you missed out on this tour. One of our dedicated customer service team have reached out to you directly to gather further information and better investigate the experience, and any issues you had with communications from our team, and look forward to provide you with the best possible outcome. Your patience and coordination on this one is greatly appreciated. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 3 months ago

“Terrible hotel and experience thus far. My husband and I booked the Rome to venice tour. Our first hotel The Grand Olympic was absolutely disgusting. It was NOT clean at all, not comfortable, and definitely not a 4 star hotel. This at best is a 1 star hotel and not what we’d expect paying nearly $4,000 for our trip. Pieces of tile were missing, blood on the wall, the sink wouldn’t drain, there was no bedside lights, and the shower had mold. When I contacted Bookmundi, I received this response “ The hotel has been following its established cleanliness protocols diligently. We believe the issue may be related to personal preferences”. They said this despite the fact I emailed multiple pictures to them of the issues. Meanwhile, my husband and I felt so uncomfortable and disgusted we ended up changing hotels and paying over $700 euros out of pocket, which Bookmundi will not reimburse us on this hotel or the original hotel. Save yourself the time and trouble, book with Perillo.”

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Posted 7 months ago

Hi Melissa, We apologize for the negative experience you had with the hotel in Rome. Your feedback is crucial, and we take it seriously. We are investigating the issue with the operations team and one of our Customer Relations agents will contact you to assist you. Your satisfaction is our top priority, and we are committed to resolving this matter. Thank you for your patience as we work towards a resolution that meets your expectations. Best regards, Bookmundi Team

Posted 6 months ago

“My experience with Bookmundi has been very bad. They've provided incomplete answers and deceptive information about our booking. Everything felt very dishonest. I would never book with them again.”

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Posted 7 months ago

Hi Sharon and thanks for your review. We've been in contact with you daily to ensure that you got the upgraded rooms and the availability that you sought for your Iceland trip. We're not 100% sure on what has resulted in the above negative review, but we'll give you a call and liaise with you further so as to try and find a solution. Be in touch later today. Best, Yasmine Customer Happiness Representative Bookmundi

Posted 7 months ago

“I booked a trip to France and Italy in August of 2022 for travel in June of 2023. I paid the deposit, asked a few questions leading up to the trip that were answered, and paid the remaining amount on time. This was a trip I had been saving for 10+ years. Approximately three weeks before we were to go, I received an email that the trip was no longer available that day and had been canceled. I reached out and was told I could choose another day the same week (flights had been booked since October so this was not as flexible), and still go. However, I would also would have to pay an additional $1200. I asked what the change in trip was that added cost. I was told there was nothing different. I just needed to change my date and pay more if I still wanted to go. We wanted to go but had a budget, set flights, and did not trust they would not cancel and charge more a third time. They fully refunded what I had purchased through them (4 flights were booked separately and not covered) but there was no way to suddenly plan a trip for June in Paris, etc.with only a couple of weeks prep. I am not sure what happened as many reviews are very good for bookmundi. However, this seemed very poor business. Three weeks notification on a trip that had been planned for 8 months? We are now trying to replace for next year, but with the Olympics may need to again push back the trip. 1st world problems, but I would hate for another family to have their plans suddenly ruined with no reasonable explanation and at incredibly short notice.”

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Posted 8 months ago

Hi Sara, We are deeply apologetic for the negative experience that you have had with our service. As soon as we received your complaint, we immediately investigated the issue with Discovery Nomads (the suppliers of your tour). We were informed that some services for the departure were unavailable, leading to the cancellation. Unfortunately, we were not notified in advance and were only made aware at the same time you were. We completely understand the frustration and disappointment this must have caused, especially after all the anticipation and planning involved. In an effort to address the situation, we offered you alternative dates with additional discounts or the option of a full refund. Once you confirmed the refund, we expedited the process accordingly. Along with the 100% refund already issued, we have provided you with additional compensation as a gesture of goodwill. We want to assure you that this was an uncommon situation, and we take great care to ensure that such instances do not repeat. We are working closely with our suppliers/partners to ensure that we are notified in advance of any changes or cancellations to avoid any inconvenience to our customers. Your satisfaction is of utmost importance to us, and we hope for the opportunity to restore your trust and provide you with a better experience should you decide to book with us again. Best regards, Bookmundi Team

Posted 8 months ago

“We booked a trip to Cuba and bought our airfare. They sent an email saying due to civil unrest we probably couldn't go and someone would get back to us. No one got back to us promptly so then i tried calling, but no one was there to take a phone call. Meanwhile my 24 hour cancelation window for my airfare was upon us, so I canceled my airfare so as not to lose my money. Then, they sent me an email and said it was fine to go to Cuba. Insane. The state department showed no travel warnings. What they should've said was that they were worried about Americans going to Cuba.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We understand that the booking process overall has been uncertain and that we were unable to give you a confirmation immediately. However, it normally takes us 24 hours to confirm any booking, which is aforementioned in the booking processing email. We wanted to make sure you didn't book any non-refundable costs, so we sent you an email mentioning the current political situation in Cuba. We are glad all the services have now been confirmed for you and we hope you have an amazing trip. Regards, Bookmundi Team

Posted 1 year ago

“I have never had a worst experience with a travel booking agent than with book mudi. I have been traveling overseas since 1971. They are totally unresponsive. I have a trip to Italy in September and am coming to Rome a day before the trip starts. I sent several emails to them asking the name of the hotel that the trip will start from at 10 am so that i can book a room at that hotel. Their response was that they do not book early arrivals and that i should contact booking.com for a reservation. How do i do that if i don't know what the hotel is. They are useless. My only option is to cancel my trip and airline tickets and give up thousands of dollars. What a disaster they are.”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you for your review. We don't think you've been in direct contact with Bookmundi's HQ customer service team but with a local travel expert of ours. Our travel experts are usually fast at responding, but if they fail to respond fast or appropriately, you can always click the "contact us" button on Bookmundi.com and our customer service team will ALWAYS answer you within 24 hours, also during weekends. We can see that our travel expert answered you on 9th December 2022, and then you only write back to them on Saturday 7th January 2022. If you give them until today, Monday to answer, they will get back to you. Rest assured, we will of course make sure that you get an answer. All the best Sarah Customer Service Manager Bookmundi

Posted 1 year ago

“Customer Service is not responsive! I booked at 2023 Antarctica trip at the advertised price. My credit card was charged at the advertised price. The next day I was told there was a mistake on the website and the actual cost was an additional 4K. That is FALSE ADVERTISING!!!! I can not get customer service to work through this issue! Anyone else have this issue with Bookmundi? https://prnt.sc/InvoCwW1dLfU”

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Posted 1 year ago

Hi Linda, Thank you for the review. You made a booking request which was a request that we rejected upfront as the pricing was indeed incorrect. A confirmed booking was never made. We have reached out to your directly via email and phone and offered a good discount compared with the normal price of this tour. Best, Sarah Bookmundi

Posted 1 year ago

“Bookmundi referred me to a travel agent in an adjacent country to our destination country. The money was collected through Bookmundi, but all arrangements were made through Say Hueque in Argentina. While the people at Say Hueque were very nice, their response time to inquiries was consistently slow. After final payment, we were promised our final itinerary between 10 and 30 days prior to departure. I inquired about this with Say Hueque and was promised I would receive it shortly. We are currently 7 days from departure and have not received our itinerary despite repeated requests. An email inquiry to Bookmundi several days ago has not received a response. We were planning on doing some final trip planning based on the itinerary, but this is going to be difficult now. This will be my last booking with either company.”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to leave a review about our response time. We’re always looking for ways to improve our operations, and your input is invaluable. We understand the importance of timely communication and thus, sincerely apologize for the delay in getting back to you and for any inconvenience this may have caused. We’d would like to take this opportunity to explain that the reason for the slower response time was due to a high influx of inquiries we were receiving during the holiday season. These circumstances temporarily affected our ability to respond as promptly as we normally do. We’d like to inform you that we have written to Say Hueque and they will reach out to you with the necessary information for your trip within the next 24 hours. Say Hueque is our trusted partner for any trip in Chile and Argentina, and we are confident that you will have a positive experience with them moving forward. If there are any further issues or concerns, please do not hesitate to let us know so that we can work to address them. We appreciate your patience and understanding, and we hope to give your experience with us a positive spin. Thank you again for your feedback. Sincerely, Bookmundi

Posted 1 year ago

“There was no profile for the second traveler. Bookmundi lists a number for US (next to an American flag) which calls India whose hours are 9-5 India Time. This is less than useful for people living in time zones which are 10.5 hours different. Accomodations were good, however for that many people involved, few were helpful. Information was severely lacking, for example, the fact that US credit cards were non-functional: at banks, hotels (that is NOWHERE). The phone requires a Cuban sim card. In spite of these barricades to a happy vacation, but the fact I do like Rum and Mojitos both which in ample supply.”

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Posted 1 year ago

Hi Gary, We are sorry to hear that you were unable to access the profile for the second traveler on your booking. In Bookmundi, we do not automatically create a profile for the second traveler as information like email address, nationality, password and username is needed for us to be able to create the profile for you. However, If you'd like to create the profile you will be able to do so by signing up in Bookmundi. One of our Customer Relations agents has also reached out to you directly so we can further assist you with the process. Should you require any further assistance prior to departure, please do not hesitate to get in touch! Best, Bookmundi

Posted 1 year ago

“I am an 82 year old man. I booked a tour in Morocco. On receiving the detailed itinerary I realized my wife and I were incapable of physically going on the tour. I cancelled the tour the next day. I had paid for the tour, $2100 in full. I was two days within the cancellation policy. Bookmundi would not refund my money.!”

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Posted 1 year ago

Hi John, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you had to cancel your tour as the itinerary was not suitable for you. Please note that once your booking has been confirmed, the operations team have to use the deposit payment to book services (hotels, transportations services, entry tickets, etc.) in advance. Please note that going by the Cancellation Policy, only your deposit payment is non-refundable. Hence, we have already processed a refund of the remaining amount back to you. You will receive the amount within 2 to 3 business days. One of our agents is also in touch with you directly regarding this and we look forward to supporting you in any way we can. Kind regards, Sarah

Posted 1 year ago

“Your service sucks! Your booking policy is absolutely ridiculous! Your booking agent, Emily Brown, is wasting my time.”

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Posted 1 year ago

Hi B.K, Thank you for sharing your feedback. We regret to see that you have encountered some complications with your booking and we apologize for any inconvenience caused. To clarify, the payment verification process is a standard protocol followed by all our agents in Bookmundi as we have received a lot of fake bookings lately. That said, we understand your concerns which is why we have followed up with an email notifying you that we are processing your booking. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process. We look forward to assisting you further in any way we can. Best regards, Bookmundi Team

Posted 1 year ago

“When I selected a tour, it said, ‘instant booking’ but I received an email, 6 hours after payment that they suspect my credit card to be fraudulent and that I need to send a picture of myself with my ID for extra safety measures. This is ridiculous since I’ve been using this Card since last six years globally without any questions. After providing the picture, they took additional 48 hours to confirm my tour. So it wasted 3 days only booking a tour.”

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Posted 1 year ago

Dear Rakhee, Thank you for the feedback. We appreciate that. We do unfortunately see some fraud bookings on Bookmundi where the credit card used has been stolen from its original owner. We are especially on the alert when the credit card is issued in one country and the user is from another country. In a few instances we have therefore put a safety procedure in place to double-check that the user of the credit card is also the correct owner. It's not to cause inconvenience but merely to try and safeguard the credit card owner's money. We are of course sorry that this caused an undue delay for processing and confirming your booking. We will reach out directly to you with a few solutions to amend the situation. All the best Sarah Customer Service Manager Bookmundi

Posted 1 year ago

“The Bookmundi description states that there is 4 hour tour. The confirmation states that there is a 3 hour tour. What am I to believe? What else is erroneous in the tour?”

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Posted 1 year ago

Hi Marcia, Thank you for reaching out and providing us with your valuable feedback. You are right, this tour was indeed only 3 hours, and not 4 hours per the description. We are happy to offer you a pro-rata refund, a full tour refund, or even provide you the tour for 4 hours, whichever solution you wish. We of course apologize for the inconvenience caused and can also confirm that we have rectified the discrepancy. Our Customer Service team have reached out to you regarding the above 3 solutions as well. Have a great day ahead, and thanks again for your feedback. Best, Sarah Bookmundi

Posted 1 year ago

“Bookmundi took $2000 for a deposit to Costa Rica with my friends. They then rejected my trip and kept my money. I keep getting told that I will get it back in 72 hours, but have yet to see it. Don't book with them, THEY ARE THIEVES!!! If I can give zero stars until they are out of business, I will. I have many friends.”

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Posted 1 year ago

Hi Tammy, Thank you for reaching out and providing us with your valuable feedback. We have already processed the refund of your payment. As informed earlier via email as well, a full refund takes up to 7 business days (sometimes faster) for our Payment System, Stripe to direct the refund back to your account. You should have received the money by now. Our Customer Relations team is also in contact with you regarding any other help or clarification that you may need. We look forward to supporting you in any way we can. Kind regards, Bookmundi Team

Posted 1 year ago

“Appalling service. We booked our Salkantay trek months in advance, using Gulliver’s Expeditions through Bookmundi. Turned up for our pre-departure meeting the evening before the 5 day trek, to find our names were not on the list. Turns out our booking had to be confirmed with the trekking company by 12pm the day before departure, and Bookmundi didn’t confirm till 4pm, so we were unable to go on the trek the next day. Tried to contact someone about it and they were absolutely useless. We were only in Peru for a specific number of days, so we were unable to do the 5 day trek, which was the entire reason we went to Peru in the first place. Ended up cancelling entirely with Bookmundi and booking onto the 4 day trek directly with the trekking company. Can not emphasise enough how awful they were. We were so disappointed not to do the 5 days. You can very easily book in for the trek directly with a trekking company once in Peru, a day or two before you want to start. Avoid these third parties - they charge more and, in our case, completely ruined our experience.”

Helpful Report

Posted 1 year ago

Dear Harriet, We’re sorry to hear you had an unpleasant experience with your booked trip. Upon receiving your complaint, we immediately inquired with our local partner. They informed us that they were unable to confirm the services for your trip due to miscommunication at their end, after which we issued a full refund to you. We were not notified in advance of this issue. In fact, our local partner had confirmed multiple times to us that everything was ready for you. For your information, per our normal booking procedure, three follow ups are routinely sent to our local tour suppliers right after receiving a booking. The first two are automated booking request messages, one sent to the tour operator’s email address and one sent via SMS, to which the operator confirmed the booking. The third follow-up, is a manual email sent from our Customer Service Representatives ensuring that everything is as it should be tour-wise. In your case, we were informed by our tour partner that they had confirmed the services for you, and that everything was OK. To ensure that this incident will never be repeated again, we will now make a fourth check for all bookings, shortly before departure, to double-confirm ensure that everything is in order. Price-wise, please be informed that Bookmundi has a Best Price Guarantee for all our tours. It should not be possible to find a cheaper price. In fact, in 99% of the cases, our travelers get the best possible price and often, our tours are lower priced than our local partners’ prices. Please also note that unlike most local tour operators around the world, should anything go wrong with any tour booked via us, you are always financially guaranteed, firstly by us, and secondly by the Danish Travel Fund which covers all tour bookings via us, irrespective of nationality. Above said, we 100% acknowledge the trouble this booking caused. We will be reaching out to you for compensation as well, in addition to the 100% refund we’ve already issued. We are only in business to help travelers get an amazing experience and are comprised of a large team of travel professionals who are working tirelessly daily to deliver great tours and trips to thousands of travelers around the world. For now, we hope you have a great holiday. We’ll be in touch shortly regarding the compensation.

Posted 1 year ago

“I booked and paid for an Inca Trail Hike 6 months in advance and planned my 2 week South America trip around the dates. I had a question and reached out to the tour company Bookmundi had booked for me. They had no reservation for me and my trip is 3 weeks away. The tour is completely sold out. Contacting Bookmundi is logistically a headache due to the time zone as they are in India. I sent multiple emails and got up at 2 am to speak live to customer service. All they have is an apology. DO NOT BOOK WITH THEM.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, M! We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your comments have been discussed at length with the responsible team to prevent this from happening again. We sincerely apologize that our service did not meet your expectations. We set a high standard for ourselves and are truly disheartened to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. This was an uncommon instance, and we’ll do better in the future. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Best, Sarah Customer Service Manager

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Bookmundi Reviews