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Sara
I booked a trip to France and Italy in August of 2022 for travel in June of 2023. I paid the deposit, asked a few questions leading up to the trip that were answered, and paid the remaining amount on time. This was a trip I had been saving for 10+ years. Approximately three weeks before we were to go, I received an email that the trip was no longer available that day and had been canceled. I reached out and was told I could choose another day the same week (flights had been booked since October so this was not as flexible), and still go. However, I would also would have to pay an additional $1200. I asked what the change in trip was that added cost. I was told there was nothing different. I just needed to change my date and pay more if I still wanted to go. We wanted to go but had a budget, set flights, and did not trust they would not cancel and charge more a third time. They fully refunded what I had purchased through them (4 flights were booked separately and not covered) but there was no way to suddenly plan a trip for June in Paris, etc.with only a couple of weeks prep. I am not sure what happened as many reviews are very good for bookmundi. However, this seemed very poor business. Three weeks notification on a trip that had been planned for 8 months? We are now trying to replace for next year, but with the Olympics may need to again push back the trip. 1st world problems, but I would hate for another family to have their plans suddenly ruined with no reasonable explanation and at incredibly short notice.
1 year ago
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Bookmundi has a 4.7 average rating from 750 reviews