Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 680 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 680 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the idea of getting around without having to wait for a whole bunch of other people. You are your own boss as to where you want to dine and when you want to take a break. They pretty much book your hotel, your train and bus ride from city to city and book your tours. 2 of them were free tours. You get yourself from station to hotel and back. Only one hotel had complimentary breakfast. They should remove complimentary breakfast in some hotels, very deceiving. Also wanted to note that my hotel in Barcelona was in the ghetto section of the city- the Ramblas. I don’t think they should put a female solo traveler in that part of the neighborhood. Profit over safety of clients I guess. There were also communication issues with them. Although they give you detailed instructions, some of the merchants like bus operators never emailed me as to where I would be picked up. When I emailed them to let them know that’s the case. I never heard back.”

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Posted 5 months ago

Hi Maria, Thank you for the review. We would like to apologize for the inconvenience caused during your tour. This is something we take seriously and that we will look into (and find a solution to) with the local travel expert for this trip. Once again, thank you for the review and the feedback. We will get back to you separately. Best Regards, Bookmundi Team

Posted 5 months ago

“Some of this is my fault for a late booking, but the process was not helped by very slow responses to any mail query so much so that I was sure having paid and not heard any response to multiple mails for a week it was as a scam. It isn’t and I expect a terrific trip. However, will likely use other operators in future”

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Posted 8 months ago

Hi There, Thank you for sharing your feedback with us. We understand the uncertainty surrounding your payment may have been frustrating. We sincerely apologize for any inconvenience you experienced during the booking process. Please know that bank transfers usually take 3-5 business days to reflect in our system, and during this time, our accounts team was diligently tracking the incoming transactions to ensure accuracy. Unfortunately, the timing of your payment coincided with the period when you reached out to us for updates. While we aimed to provide accurate information, we acknowledge that our responses could have been faster and more precise. We take your concerns seriously and will work to improve our communication process to avoid similar situations in the future. We are delighted to hear that you are looking forward to a terrific trip with us, and we sincerely look forward to your presence on our tour. We genuinely appreciate the opportunity to serve you and respect your decision. Best regards, Bookmundi Team

Posted 8 months ago

“Dear sir/madam, I would like to request a change for my booking due to my wife's health problem. My booking reference is D7VwdvHrI. Thanks in advance. Xay.”

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Posted 1 year ago

“It’s my fault for not checking out all details-I didn’t know it was for a small group for rich folks who are more daring than me, at 70, so I cancelled my reservation.”

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Posted 1 year ago

Hi Carol, Thank you for reaching out to us here at Bookmundi and for taking the time to share some feedback surrounding your booking experience. We are sorry to hear that the booked tour didn't work out the way you had hoped, and we completely understand how frustrating that can be. We've gone ahead and canceled your booking. We hope that this will help alleviate some of the stress you're feeling. One of our support team has reached out to you with an alternative tours that might work as per your requirement. We look forward to supporting you in any way we can. Kind regards, Sarah

Posted 1 year ago

“The booking experience was a bit disappointing, especially compared to similar companies. I booked a tour, and received a message after the fact that confirmation could take up to 48 hours. As frequently happens on vacation, we were remaining flexible and therefore making some plans on the fly, including this one. The booking was confirmed the next morning, which was great—but then immediately canceled because they “couldn’t verify information for second traveler”—information that I entered in the website when I booked. They took my email and mobile number, what was the point of all that if not to be used in cases like this? Happily, they processed a refund immediately, but if they are unable to take short orders they should just say that clearly on the website before people go through the whole booking process. I made the reservation a day and a half ahead of time.”

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Posted 1 year ago

Hi there, Thank you for your feedback. We're always looking for ways to improve our operations, and your input is invaluable. We would like to apologise for the inconvenience you experienced. We understand how important it is to have all the details of your trip in order, and we're sorry that we were unable to meet that expectation in this case. In Bookmundi, we are usually able to confirm the services close to the departure dates. Since your booking was close to departure and since you had entered the same traveller details for both traveller 1 and traveller 2, we decided to cancel the booking and process a refund instantly to ensure that you did not risk having to pay for 2 travelers, if you meant to be only 1 traveler. One of our Customer Relations agents has also reached out to you directly so we can further assist you with any inquiries you may have. Thank you again for your review.

Posted 1 year ago

“The booking process is good but there is a problem with the dates selection. The dates for the tour to select is different from the preview page (1 day off) but is corrected at payment confirmation. I followed the preview date and now I need to change the dates.”

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Posted 2 years ago

Thank you very much for the feedback. Our customer service team will help you edit the start date. They will reach out to you within 24 hours and get this sorted. Very sorry for the confusion with this one. It's a small bug caused by a recent site upgrade. Thanks again. We do really appreciate your feedback. All the best

Posted 2 years ago

“Staff were very responsive and assisted inquiries within one business day. I am grateful for their accommodating our request within one month of the intended travel date, serving customers on short notice is a commendable action and I appreciate it. I have yet to go on the trip, so I cannot review the experience yet but in terms on their customer service, a few notables: 1. PayPal payments are subject to a 5% fee. That should be explicitly stated in the invoice to avoid confusion. I sent the payment and had to wait to get a refund and rebook with my credit card because I was not clear on this additional fee. 2. I’ve never worked with a travel agency abroad, and I had concerns about submitting personal information via email due to privacy concerns. I would appreciate a more sophisticated and clearly secure portal in which to enter your information instead of over an unencrypted method. 3. Overall, the staff were very responsive to my requests to split an invoice multiple ways so that different parties in my trip could pay separately. This review is based on booking only.”

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Posted 4 years ago

Dear Miguel, Thank you very much for the review, and input. Appreciate it. I am briefly addressing the two areas of improvement that you mentioned: 1. Paypal: We will make the Paypal 5% fee clear on our invoices from tomorrow. It's less than 0.5% of our customers who pays via Paypal, but fully agree that it should be clear for them. The reason why we have the added 5% on Paypal, is that that's the fee that Paypal charges us to actually receive the payment via them. It might be important to note here that our system is not automatically charging 5% extra on to the money sent, but we kindly ask customers to send 5% more, to counter the 5% fees that Paypal charge. Thus, our customers are always aware, if they pay more, as they have added such 5% extra themselves in Paypal (just trying to say that we're not suddenly adding the 5%, without the customer's knowledge). That said, we will communicate it clearly upfront from tomorrow onwards as well, to avoid any Paypal refunds as well. 2. Our emails are SSL and TLS encrypted, so it's very safe to pass information to us via emails. We have furthermore made sure that only the CS-staff who needs your information, will have access to it. We've nevertheless noted down your input. Thank you very much for this piece of feedback as well. Our customer service team is working tirelessly every day, 7 days a week, to provide a kind, straight-forward, informative and responsive service, so the CS team highly appreciates your praise on their efforts. Thanks. Have a great tour, when getting that far Miguel. All the best, Team Bookmundi

Posted 4 years ago

“My booking experience was okay. I did not know that the touring company who would be conducting the tour is Walks LLC. I would have appreciated knowing that from the beginning. Walks seems to be quite a decent company. Another very important item that needs improvement is the voucher. You need to add all of the information directly on the voucher so it is clear what the customer is buying.”

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Posted 4 years ago

Thank you very much for the review Arthur. Our tours should contain all the necessary information on the tour voucher. We will, however, double-check the tour you booked to make sure that everything is correct. Thanks again for your feedback. All the best Thomas Bookmundi

Posted 4 years ago

“The travel company associated with your have kindly been in contact and very accommodating. Did email bookmundi few days ago about booking and after initial contact heard nothing back. Shame really”

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Posted 4 years ago

Hi Farhana, Thanks for your review, appreciate it. We did see your enquiry at our side. We did not answer your question as we could see that you had already processed the tour booking. We therefore thought your question/concern had already been addressed. Sorry for that. Our customer service team has sent a follow-up email to you to see if there is anything we need to assist you with. All the best, Jane Andersen Customer Service

Posted 4 years ago

“I think it was quite tricky ,that I had to wait 48hours for confirmation of booking after I had paid .”

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Posted 5 years ago

Hi M, Sorry to hear to hear that you found the processing time of your booking too long. Generally, when booking multiday tours and especially when the start date is near which it was in your case, the local ops team need to verify availability of hotel rooms, seats on activities etc. at the destination. That's the main reason why it may take up to 48 hours, in some cases. That said, we really appreciate your honest feedback and we'll definitely look into whether we can speed up the processing time. Have a great trip to the USA. Kind Regards, Bookmundi's Customer Care Team

Posted 5 years ago

“Still in the process of completing the booking. The first part of the booking was easy. Now need to provide the additional information that was requested to continue the booking. That`s done so will see how it goes. Tim O - Los Angeles CA USA”

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Posted 5 years ago

“Hi I asked a question about whether I needed 4 season boots for Mera peak and the response took several weeks”

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Posted 5 years ago

Dear A, Thanks for your review. First of all, and just to be honest, it's not very easy for us to control that every tour partner always responds promptly as we're working with +700 tour companies globally. However, most of them will certainly reply rather swiftly, as all partner companies on Bookmundi have been very carefully screened and qualified. Thus, for most cases you will always receive a response within 24 hours, weekends excepted, as some tour operators don't have staff available during the weekends. We checked up on this case, as we do wish to only provide an excellent service. We were informed that you sent an email to Unique Adventure International on May 9th at 2:34 PM, and they replied on 10th May 10:01 PM, per the email information. We hope and trust that you received a fulfilling reply from them, but just to be sure, I am hereby giving input regarding your the boots required for the Mera Peak climb: Scarpa, La Sportiva or Koflach 3 seasons or 4 seasons boots will work for the climb. These boots or similar can be rented in Khare as well, if you don't have your own and neither wish to purchase new boots. We have some rather experiences trekking experts in our customer service team so if you need any further information, please do not hesitate to reply to: customerservice@bookmundi.com - we'll always reply you within 24 hours :) We're wishing you an amazing Mera Peak climb. Take good care. Best Travel Wishes, The Bookmundi Team

Posted 5 years ago

Bookmundi is rated 4.7 based on 680 reviews