Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 680 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 680 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a pretty expensive 7 day $2k per person booking to Italy with NO OPTION to select room preferences. BEWARE if you are travelling as a family - the agents randomly split up people in groups of 2-3 and god forbid you are a family of 4 they will slap you with 300-500Euros extra to make that happen on top of the $2k+ !! Hope this helps any future families in deciding to opt for their services.”

Helpful Report

Posted 11 months ago

Hi Roopa, We sincerely apologize for any inconvenience you may have experienced due to a misunderstanding of the tour details prior to your booking. We understand that you were expecting a different accommodation arrangement. We would like to clarify that the tour price is based on shared accommodation in double occupancy and triple share rooms, as clearly stated in the tour description. Since this is a group tour, any accommodation upgrades would need to be arranged specifically for your reservation, which would result in additional expenses. We truly value transparency and aim to make the booking process as convenient as possible. We appreciate your feedback, and our dedicated customer service representatives are currently working closely with you to ensure that all the necessary arrangements are made according to your requirements. Best, Sarah Bookmundi

Posted 11 months ago

“Unfortunately, my experience with booking the tour was problematic. When originally researching the tour, the website and communication with Bookmundi staff confirmed the deposit was $200 per person. When I booked the tour the deposit was $400 per person, which no one at Bookmundi could explain. The website pricing is confusing. The tour costs on the website are lower than the actual Tour costs, which seemed deceptive I initiated several communications, some of which were returned in a timely manner and others not returned at all. My Booking Ref code is: DJmljBxOi. Please research the communications. I asked if we could be picked up at the Zagreb train station instead of the airport. I was told that would be an add'l cost. The booking confirmation email states pickups are by private vehicles so what difference does it make? I have been on many organized tours and this is the first one where I don't feel fully confident in the tour delivering on its promises.”

Helpful Report

Posted 1 year ago

Hi Keith, I am sorry to hear that your experience with booking the tour was not up to your expectations. However, after investigating the matter, I must inform you that we were unable to verify that any of our colleagues confirmed the deposit of USD 200 per person for the 'Western Balkans Discovery - 7 days' trip that you have booked with us. Our deposits are based on standard procedures. Please note that the price of any tour on Bookmundi is usually less than that on the tour operator's website, as we offer an additional Bookmundi discount to all travelers who book with us. This is not a deception but a genuine attempt to offer tours at a lesser price wherever possible. Regarding the private pickup transfer, the tour page clearly indicates that the pickup transfer included in the tour price will be provided from the airport. Unfortunately, the operations team that carries out this trip is unable to provide a pickup transfer from the train station or any other location in the city, as multiple pickup requests from multiple locations make things confusing for them. The only other option is to pay extra for a private transfer from the railway station, so that this can be arranged specifically for you. We are truly sorry for any inconvenience caused and we hope that the above explanations have shed some light on the situation. If you have any further questions or concerns, please do not hesitate to let us know. Best, Sarah

Posted 1 year ago

“Everything was great until I paid my deposit, where they have messed up the amounts paid and owing on the confirmation, still trying to get sorted.”

Helpful Report

Posted 4 years ago

“Tour should have been worded better realized I'd already seen most of these temples. Van was run down and ac did not work well, water was warm. The tour guide clearly pandered only to the folks collected from the most expensive hotel hoping for a tip. Waste of money.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for reviewing us. We are very sorry to hear that you weren't happy with the tour delivered. We screen all our local tour companies to keep the performance as high as possible. In fact, our tour company acceptance rate is as low as 14%, so out of 100 tour operator applications, we only choose to work with 14 of them, in an attempt to deliver the best tours possible. Unfortunately, this does not guarantee that all customers get an amazing experience. If you provide the tour name and company name we'd be happy to review the tour. You can write to us at: customerservice@bookmundi.com We really only have one aim, and that's to provide you with a really good tour. I also hope that you will add the above review under the individual tour, as we do review tours often and if they receive negative feedback, we remove them from Bookmundi as we only wish to sell tours that are truly great. Wishing you a great day ahead.

Posted 5 years ago

Bookmundi is rated 4.7 based on 680 reviews