Staff were very responsive and assisted inquiries within one business day. I am grateful for their accommodating our request within one month of the intended travel date, serving customers on short notice is a commendable action and I appreciate it. I have yet to go on the trip, so I cannot review the experience yet but in terms on their customer service, a few notables: 1. PayPal payments are subject to a 5% fee. That should be explicitly stated in the invoice to avoid confusion. I sent the payment and had to wait to get a refund and rebook with my credit card because I was not clear on this additional fee. 2. I’ve never worked with a travel agency abroad, and I had concerns about submitting personal information via email due to privacy concerns. I would appreciate a more sophisticated and clearly secure portal in which to enter your information instead of over an unencrypted method. 3. Overall, the staff were very responsive to my requests to split an invoice multiple ways so that different parties in my trip could pay separately. This review is based on booking only.