I have talked with others who booked with similar companies as this, and from their feedback I had the impression that I was responsible for getting myself to where the vacation location started and back home from where it ended. I thought that all transportation to the tours that were booked through Bookmundi as well as from the airport/ train to the hotels they booked would be provided. I paid $285 in travel expenses to get to hotels and tour locations plus another $160 to check 2 bags on 2 separate flights while here. This is my first trip in Europe so I did not want the stress of having to figure out how to get around. Unfortunately, it was very hard having to do so and I did not look forward to finding my way to each hotel from the airport or each tour location. I reviewed the trip I booked and certainly got the impression that I just had to get myself there and home. I suggest asking questions to be sure of what you are required to do on your end for any trip you are interested in. They give instructions on how to get to different locations, but they are hard to understand. All that being said I still would have given Bookmundi a 4 star review because of not asking questions or getting clarification on my end and accept blame for that. Most of the hotels they booked were really nice, and many of the guided tours were great. The reason I am giving a 1 star review is because I hate being lied to and that was done on 4 separate occasions on this trip. First, their website said I would be able to view Paris from the top of the Eiffel tower but Bookmundi did not include that with their tour. Second, they did not provide a walking tour in Paris. Third, they did not provide a walking tour in Rome. Both of which are stated to be included with the trip. They arranged for the tours, but I was shocked when the tour guide in Paris told me I was supposed to pay them. Seriously, they booked a walking tour that you have to pay for after you are done. No excuse for that poor business decision. Fourth, they did not provide a "romantic" gondola boat ride. My wife and I had to sit across from each other on a Gondola with other people riding with us. That was one part of our trip that we were really looking forward to, but did not get. To finish off our trip I am surprised that Bookmundi scheduled the flight to our last destination to have us get to the hotel room close to 1:00am with a tour scheduled 8 hours later. Wish we would have been scheduled to get more sleep than 5 hours sleep while on vacation. All in all I tried to be positive, but dissappinted at the amount we paid, and the product we received.