Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 773 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. We booked our Salkantay trek months in advance, using Gulliver’s Expeditions through Bookmundi. Turned up for our pre-departure meeting the evening before the 5 day trek, to find our names were not on the list. Turns out our booking had to be confirmed with the trekking company by 12pm the day before departure, and Bookmundi didn’t confirm till 4pm, so we were unable to go on the trek the next day. Tried to contact someone about it and they were absolutely useless. We were only in Peru for a specific number of days, so we were unable to do the 5 day trek, which was the entire reason we went to Peru in the first place. Ended up cancelling entirely with Bookmundi and booking onto the 4 day trek directly with the trekking company. Can not emphasise enough how awful they were. We were so disappointed not to do the 5 days. You can very easily book in for the trek directly with a trekking company once in Peru, a day or two before you want to start. Avoid these third parties - they charge more and, in our case, completely ruined our experience.”

Helpful Report

Posted 3 years ago

Dear Harriet, We’re sorry to hear you had an unpleasant experience with your booked trip. Upon receiving your complaint, we immediately inquired with our local partner. They informed us that they were unable to confirm the services for your trip due to miscommunication at their end, after which we issued a full refund to you. We were not notified in advance of this issue. In fact, our local partner had confirmed multiple times to us that everything was ready for you. For your information, per our normal booking procedure, three follow ups are routinely sent to our local tour suppliers right after receiving a booking. The first two are automated booking request messages, one sent to the tour operator’s email address and one sent via SMS, to which the operator confirmed the booking. The third follow-up, is a manual email sent from our Customer Service Representatives ensuring that everything is as it should be tour-wise. In your case, we were informed by our tour partner that they had confirmed the services for you, and that everything was OK. To ensure that this incident will never be repeated again, we will now make a fourth check for all bookings, shortly before departure, to double-confirm ensure that everything is in order. Price-wise, please be informed that Bookmundi has a Best Price Guarantee for all our tours. It should not be possible to find a cheaper price. In fact, in 99% of the cases, our travelers get the best possible price and often, our tours are lower priced than our local partners’ prices. Please also note that unlike most local tour operators around the world, should anything go wrong with any tour booked via us, you are always financially guaranteed, firstly by us, and secondly by the Danish Travel Fund which covers all tour bookings via us, irrespective of nationality. Above said, we 100% acknowledge the trouble this booking caused. We will be reaching out to you for compensation as well, in addition to the 100% refund we’ve already issued. We are only in business to help travelers get an amazing experience and are comprised of a large team of travel professionals who are working tirelessly daily to deliver great tours and trips to thousands of travelers around the world. For now, we hope you have a great holiday. We’ll be in touch shortly regarding the compensation.

Posted 3 years ago

“I booked and paid for an Inca Trail Hike 6 months in advance and planned my 2 week South America trip around the dates. I had a question and reached out to the tour company Bookmundi had booked for me. They had no reservation for me and my trip is 3 weeks away. The tour is completely sold out. Contacting Bookmundi is logistically a headache due to the time zone as they are in India. I sent multiple emails and got up at 2 am to speak live to customer service. All they have is an apology. DO NOT BOOK WITH THEM.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, M! We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your comments have been discussed at length with the responsible team to prevent this from happening again. We sincerely apologize that our service did not meet your expectations. We set a high standard for ourselves and are truly disheartened to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. This was an uncommon instance, and we’ll do better in the future. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Best, Sarah Customer Service Manager

Posted 3 years ago

“Sent a request and got a reply from Jane Andersen saying that my budget of 500$ pp per day was not sufficient for a 5 day trip. I found this rather ridiculous especially in covid times where people are trying to get some business. I wrote back saying really? I then got a reply from Marie Storm who said that 750$ would be minimum per day per person. Looking around i have seen that Kuoni and Expedia are doing package tours for between 250-450$ all inclusive deals to luxury outlets!! Something doesn't make sense here. Yes, I did get a reply within the hour however, zero effort was made to work within my budget or even try and sell me a safari/beach holiday.”

Helpful Report

Posted 3 years ago

Hi June, First of all, thank you for leaving us the review. Feedback and reviews from our customers really help us improve our services. Secondly, I am sorry if there was any miscommunication from my end. I gather from your review that you understood that I was suggesting a minimum of USD 750 per day per person for a luxury, private trip to Kenya. If you will look back at our conversation you will see that I actually suggested USD 750 per person for the entire trip. Again, please note that this budget was suggested for a luxury trip, as was indicated in the trip planner request you submitted. Our travel experts can arrange a standard customized, private 5-day trip to Kenya for you and your group for USD 500 per person. I hope this clarifies. Finally, if you are still looking for a private, customized tour to Kenya, do write back to me and I will be happy to discuss the possibilities further, and connect you with one of our great trip designers. Again, I am sorry for any miscommunication and inconvenience caused. Best Regards, Marie Storm

Posted 3 years ago

“I'll get back to you in 2 mins..... So I assumed that the booking was not valid E-mail received 4 hours later confirming booking Not good enough Still waiting for a few Qs to be answered”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Carol. We sincerely apologies for the inconvenience that was caused. We were having a system update that resulted in technical difficulty which led to this. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call. Humble apologies once again. I hope this clarifies. Best, Sarah Customer Service Manager

Posted 3 years ago

“I cannot get a hold of anyone by phone or email.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Maria. We truly understand your concern and we sincerely apologize for keeping your concerns waiting. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call. We apologizes for the inconvenience caused to you. I hope this clarifies. Best, Sarah Customer Service Manager Bookmundi

Posted 3 years ago

“i didn't get a confirmation email. Is this even a legitimate company or is it a scam?”

Helpful Report

Posted 4 years ago

Thank you very much for your review. We are certainly a legitimate company. Kindly allow me to explain what may have happened. Our system did indeed send you a confirmation email (I have checked our email logs). However, in all likelihood the email have landed in your spam folder. To be sure you get the confirmation email, I have sent you a separate email also. I hope above clarifies. Have a great day ahead. Best Regards, Sarah Customer Service Manager

Posted 4 years ago

“Paid in full for a trip to Italy scheduled for this past March. Book Mundi insisted that everything was open as usual while every news report showed the chaos of COVID-19 In Italy. Had we traveled to Italy we would not have been allowed across the border. We only asked for a credit-we got nothing. Stay away from Book Mundi. I own hospitality property-Book Mundi is a blight on the industry.”

Helpful Report

Posted 4 years ago

“This company processed my credit card knowing that the tour they were selling me was not available for the date I booked. They requested that I switch my purchase to another tour. The tour they wanted to change it to did not fit our schedule. I requested a refund and was told I would get one. However, it has been several weeks now and I still have not received the money. I paid them over $300 and they have not returned any of it. Don’t trust them!!”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. These are special times and we were unfortunately not aware that the tour you booked was not available. However, we actually did process a full refund of the USD 300 the moment we were notified. We have reached out in a separate mail as well. Have a great day ahead. Best, Sarah Head of Customer Service Bookmundi

Posted 5 years ago

“Very poor your operators do not know if I have paid or not and no follow uo to emails.”

Helpful Report

Posted 5 years ago

Hi Jon, Thanks for your review. First of all, sorry to hear that you did not find our tour operator to be responsive enough. Our customer service has been in contact you via a separate email correspondence to try and help with resolving any outstanding issues. Per what we can see, the operator did indeed follow-up on the same day the booking was made, and they have followed up afterwards as well, albeit one time taking 48 hours to respond due to weekend (but to be honest, many local operators, as well as international operators, do take up to 48 hours to respond during weekends). Any in case, we of course still apologise for that this level of service did not meet your expectations. For your information, Bookmundi's customer service are on duty during weekends as well, so you can always expect a response within 24 hours from us. With regards to payment, the additional services you requested have now indeed been paid for, and the operator is fully aware of that as well. If there is anything else we can help you with, please do not hesitate to write back to our customer service team, and they will quickly assist you. All the best, Jane Andersen Bookmundi

Posted 5 years ago

“Bookmundi failed to provide an advertised service and once I had paid for my tour, they demanded I pay an extra hidden cost of £450 which was not advertised. They repeated blamed a different company instead of accepting responsibility for this error and despite admitting it was their IT glitch, refused to honour my booking unless I coughed up the additional money. They did provide a refund in line with consumer law, but given the way they brushed off the blame and repeatedly told me they were not accountable for providing the inaccurate information, I have no confidence that prospective customers will not be treated in the same way in the future.”

Helpful Report

Posted 6 years ago

Hi, First of all, thanks for your honest review. We generally don't demand our customers to do things, but we tried to explain to you that On The Go Tours, who you tried to book with, would not accept your booking, unless you were willing to pay the single supplement fee (to get a single room). The cost for such single room was £450 and it was a cost you were not willing to bear, which we totally understand, and therefore we gave you a full refund. Had you booked directly via On the Go Tours, you would have had the same issue, although the price would have been slightly higher. We really did try to assist you for this booking. Sorry that we did not succeed. All the best, Jane Andersen Customer Service Manager

Posted 6 years ago

“We were told through the website that you we could book for Tahoe Helicopter.us. We called them the next day. They said they have no association with you. Now we have charged on our credit card with no service. We had to pay them on there website. We need our money returned.”

Helpful Report

Posted 6 years ago

Dear Linda, Thanks for your review, highly appreciate the input and feedback. This comes as quite a surprise for us. The operator, HeliVertex, is indeed in association with us, and we have a signed contract with them. When we received your booking on Saturday November 17th 2018, we even spoke with them on the phone to firm up that they were aware of the booking. They confirmed that they were aware and that you were already on their list of passengers. We therefore confirmed the booking in the system as well, as everything should be ready and set. It now seems that they apparently did not process the booking, which we are very sorry to hear. We've already refunded all the money you paid for the booking. We'll follow-up further with HeliVertex on this issue. Again, thank you very much for your feedback. Very much apologise for the inconvenience we've caused. Best Regards, Rasmus Bookmundi

Posted 6 years ago

Bookmundi is rated 4.7 based on 773 reviews