“Sistema di prenotazione semplice e intuibile. In caso di necessità le istruzioni presenti sul sito sono risultate utili e chiare. Nessun problema riscontrato”
“Excellent booking process.
Easy to do online - simple and straightforward plus the 1 query I did have was quicckly solved due to customer service being on hand to help”
Hi,
Thank you for the feedback. Really appreciate it.
We would like to sincerely apologize if our follow-ups came across as pressuring you for early payment. That was never our intention, and we are truly sorry if it felt that way.
Our sole aim was to:
a) secure the seats for your trip, and
b) secure the additional 15% discount that could only be honored with early payment.
Black Week and the following days are exceptionally busy booking periods, and we were not able to fully guarantee seats on your chosen departure without the earlier payment (unless you preferred to forfeit the discount, as also communicated). Our follow-up efforts were therefore meant as an attempt to ensure you could join the tour at the best possible price — not to pressure you in any way.
That said, we take your feedback very seriously. We will review the communication for your case internally and see how we can improve going forward.
We've sent a gesture of goodwill via email as well.
Have a fantastic trip.
All the best
Rasmus Juul Olsen
Founder and CEO
Bookmundi
“We booked our tour for Sept 18 thru Sept 28, 2026, right after booking we printed the attached Confirmation and Receipt, this had the WRONG tour dates on it, as you can see it says Sept 17 thru Sept 27, 2026. We were worried all night that we had done something wrong when booking. Then this morning we received Confirmation processed email from Bookmundi with the correct dates. There must be a glitch in your software. Also when filling out booking application it jumped around alot when trying to add dates and adding traveler 2 was hit and miss. Again software issues.”
“Smooth, Scenic, and Superbly Organized
I joined a 6-Day Marangu Route hike with Kilisa Tours, and the whole experience was seamless. The accommodations in the mountain huts were cozy, and the support staff made sure we were always comfortable. Our guide shared fascinating stories about the mountain s history and wildlife. Everything ran perfectly on schedule, and the company s attention to detail was impressive. I ve done many treks before, but Kilisa Tours stands out for their genuine care and world-class service. Couldn t have asked for more!”
“Bookmundi has proven to be a good and easy site to book a trip through - again.
Last experience was terrific & this one seems to be the same - so responsive to all my queries and respond really quickly!”
“I wanted to share my positive experience with Bookmundi regarding my recent 18-day 'Zen and Scenic Japan' tour. The booking process was remarkably easy and hassle-free, which was a huge relief. The customer service team deserves special praise for their patience and polite responses to my many questions, making me feel fully supported. The tour was more affordably priced than similar ones from other companies, and the bonus program was an appreciated addition. Because of this excellent experience, Bookmundi has earned a permanent client. Thank you for such a great journey.”
“The info about the trip is exactly as on the page of the provider and it is neatly organized. The booking process is simple, straight forward and indeed with no extra fee showing last minute”
“The info about the trip is exactly as on the page of the provider and it is neatly organized. The booking process is simple, straight forward and indeed with no extra fee showing last minute”
“the booking process was very smooth and easy. i really liked the platform itself as the user experience is great. i also want to give a special shout out and thank you to peter for all the support he gave us to our extra requests and questions:) will certainly be using bookmundi in the future again!”
“I find Bookmundi a trustworthy company - they have kept my deposit as travel credit since my trip was cancelled due to Covid more than 5 years ago - I'll be using this credit for a trip this year. I'd like to say a big 'Thank You' to Peter Adley for his patience and professionalism in helping me with booking a new tour.”
“I found that Bookmundi in general and Carla Gonzalez in particular exceeded my expectations. I have an itinerary which is to my entire satisfaction. Many thanks”
“Group hike with Kilisa Tours
I joined a group hike with Kilisa Tours as a solo traveler, and it turned out to be one of the best experiences of my life. Everything about the service was wonderful - from the smooth organization and warm welcome to the professional guides, friendly porters, and excellent food on the mountain.
Even though I started alone, I never once felt like it. The team made me feel part of the group right away, and their constant support and smiles gave me confidence all the way to the summit.
Climbing Kilimanjaro is challenging, but with Kilisa Tours it felt safe, well cared for, and truly enjoyable. I couldn t recommend them enough to anyone planning this adventure!”
“I am so happy that I stumbled upon Bookmundi!
Their customer service is exceptional and easy to book. Peter helped me through my booking process name change and answered all the questions that I had.
Really appreciate all the support and highly recommend them for your travel needs!”
