“Booking was simple and intuitive. Customer Service contacted us upon our initial inquiry and offered their assistance with any additional travel arrangements we may require.”
“Booking process was easy and quick confirmation. I particularly liked the ability to hold the reservation for more than 48 hours to confirm flights and hotel accommodations afterwards.”
“The booking experience with Bookmundi was very smooth, quick and easy, they also accept AMEX cards. They also responded promptly to all the questions I had before making the booking. I am looking forward to the trip.”
“Sistema di prenotazione semplice e intuibile. In caso di necessità le istruzioni presenti sul sito sono risultate utili e chiare. Nessun problema riscontrato”
“Excellent booking process.
Easy to do online - simple and straightforward plus the 1 query I did have was quicckly solved due to customer service being on hand to help”
Hi,
Thank you for the feedback. Really appreciate it.
We would like to sincerely apologize if our follow-ups came across as pressuring you for early payment. That was never our intention, and we are truly sorry if it felt that way.
Our sole aim was to:
a) secure the seats for your trip, and
b) secure the additional 15% discount that could only be honored with early payment.
Black Week and the following days are exceptionally busy booking periods, and we were not able to fully guarantee seats on your chosen departure without the earlier payment (unless you preferred to forfeit the discount, as also communicated). Our follow-up efforts were therefore meant as an attempt to ensure you could join the tour at the best possible price — not to pressure you in any way.
That said, we take your feedback very seriously. We will review the communication for your case internally and see how we can improve going forward.
We've sent a gesture of goodwill via email as well.
Have a fantastic trip.
All the best
Rasmus Juul Olsen
Founder and CEO
Bookmundi
“We booked our tour for Sept 18 thru Sept 28, 2026, right after booking we printed the attached Confirmation and Receipt, this had the WRONG tour dates on it, as you can see it says Sept 17 thru Sept 27, 2026. We were worried all night that we had done something wrong when booking. Then this morning we received Confirmation processed email from Bookmundi with the correct dates. There must be a glitch in your software. Also when filling out booking application it jumped around alot when trying to add dates and adding traveler 2 was hit and miss. Again software issues.”
“Smooth, Scenic, and Superbly Organized
I joined a 6-Day Marangu Route hike with Kilisa Tours, and the whole experience was seamless. The accommodations in the mountain huts were cozy, and the support staff made sure we were always comfortable. Our guide shared fascinating stories about the mountain s history and wildlife. Everything ran perfectly on schedule, and the company s attention to detail was impressive. I ve done many treks before, but Kilisa Tours stands out for their genuine care and world-class service. Couldn t have asked for more!”
“Bookmundi has proven to be a good and easy site to book a trip through - again.
Last experience was terrific & this one seems to be the same - so responsive to all my queries and respond really quickly!”
