“So far so good. The only missing information is the time we meet at the hotel in Lisbon, as I'm in Portugal already, renting a place in Albufeira for the entire winter, thus will be going there by train, not plane.”
“Positive points: they were very nice once the trip was scheduled. Emails were answered fast, customer service was very solicitous, they were also kind enough to accommodate to some of my needs. Prices are reasonable, although I still didn't enjoy the trip to say more about the workings of it.
Negative points: website should not have options showing as available when they actually are not, it makes us lose a lot of time with gibberish and our expectations keep fluctuating; for whatever reason, there was a period of time of at least 20 hours that my Email was not reaching the person that was dealing with my trip and I had to find different channels to reach someone in the company to help me.
Overall, it is a nice company and I would book with them again. The points that I mentioned are to instigate improvement and would certainly work for their own benefit.”
“The agent Emma Brown was very good and very helpful. In retrospect, I wish there had been more warnings about the lengthy process to obtain a Russian visa. The visa problems may mean I will not have one in time to take the trip though I am paying an exorbitant amount in trying to obtain one in time to depart.”
“Thomas and Sarah (and all the rest) were very helpful for booking and i appreciate their work. Thanks. I hope that all th trip to Colombia in August will be a great and pleasant experience. Thanks
And i hope to book another trips in future with bookmundi”
“Excellent travel website; prompt response. Made vendor selection much easier. Website has all pertinent information, and booking interface is also excellent. Will use again.
Sudhakar Pai, PhD”
“I had an issue with Bookmundi's booking process that resulted in a trip being confirmed and then cancelled. Although I was not pleased with the cancellation, I was very satisfied with their customer service and follow through as they worked with me to a resolution. I will continue to use Bookmundi and recommend them to others.”
Dear Nicholas,
This is Jane from Bookmundi.
We are truly sorry that we had to cancel your booking for the “Gourmet Bordeaux Day Trip from Paris with Wine Tastings” tour with Walks LLC in Bookmundi. Please allow me to explain the reason behind the cancellation, as it's an unfortunate case.
We saw that the country code that you had provided in the booking form was from Cameroon, which did not match as your nationality displayed as Canadian. When we tried to call the number, it returned as ‘number does not exist’. As we could not reach you and as the start date was closing in fast, this raised concerns for us, as we have received some fraud bookings recently. We therefore decided to cancel the booking.
Upon further investigation, I today know that we should not have cancelled your booking, Nicholas, as you are indeed a genuine customer. We have of course refunded the money you paid and we have also reached out to you in a separate email with an offer.
All the best
Jane
Customer Service
“Unfortunately the 5% discount code that I got for registering was invalid.
There were some misunderstandings but we clarified them and tried to get the best of the situation for all parties.”
“It was very difficult to book due to the amount of security regarding the credit card. The amount of security would have been fine if they'd answer the phone.”
“Easy to use. Frustrating though that the price keeps changing due to the exchange rate for US to CAD$ changing. The price shown on the first screen, changed by the time we got to the second one. Who knows what it will be by the time we make the final payment.”
“There was a bit of a hiccup in the beginning but towards the end, everything was sorted out. Jane Andersen from customer service was excellent and very helpful. Overall, a pleasant experience.”
“THey were extremely helpful in providing me with what I was looking for. Slight hiccup with the Departure date, which was probably my fault as I assumed 7days was 7 nights.”
“I found Bookmundi very easy to use . It was a great way to obtain a quote for the travel our group of 6 was seeking. We ended up booking our Trek to Nepal via Bookmundi.
I would have liked Bookmundi to offer a few different quotes from different suppliers (like some of the accommodation aggregators do) which would have saved me seeking separate quotes on different sites and then comparing the price and inclusions.
I liked the Best Price Guarantee and the financial protection that Bookmundi offers. This gave our group peace of mind in booking online.
I recommend Bookmundi for making adventure travel bookings.”
