Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 750 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 750 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial tour was cancelled by the India -based tour operator. I was offered a full refund, but also the choice of other similar tours. Emily helped to secure a new tour for me which I am look forward to. Thank you!”

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Posted 2 years ago

“Wide range of choices of trips around the world caters for all budgets.”

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Posted 2 years ago

“The customer service department very promptly arranged the refund. Appreciate their above-and-beyond effort to provide customer satisfaction.”

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Posted 2 years ago

Hi Monte, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused. At the time of your booking, we offered an exclusive 5% Bookmundi discount on the tour you booked. For technical reasons, our system did not apply that USD 48 discount on your booking in particular (it did apply on the bookings), which was unintentional, and we have of course processed the USD 48 refund to you, when you made us aware of the discrepancy. Our technical team has implemented a solution to ensure that this will not occur again. All the best Sarah

Posted 2 years ago

“Very helpful customer service.”

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Posted 2 years ago

“It was straightforward with good outcome.”

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Posted 2 years ago

“Originally my review was not great as I had not been able to speak to anyone on the phone. Despite asking in the live chat and email. Luckily after their normal business hours, they were very kind and called me back, and answered all my questions. Best advice before booking, be patient and use the customer service email to ask for a call back if you have any questions. Emily was great! Thank you- We are super excited about this trip.”

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Posted 2 years ago

Hi Melissa, Thank you for taking the time for sharing your recent experience with us. We are glad to hear that you were able to speak to one of our representatives after our normal business hours and that your questions were addressed. We understand that waiting for a response can be frustrating, and we apologize for any inconvenience caused. We always strive to provide prompt and efficient customer service, and we are pleased to hear that our team was able to assist you in a timely and effective manner. Thank you for your kind words about Emily. We will definitely share your feedback with her and the rest of our team. We are thrilled to hear that you are excited about your upcoming trip, and we hope that it will be a memorable experience for you. We appreciate your feedback and your patience, and we would be happy to assist you with any future travel plans. Thank you for choosing our service, and we look forward to the opportunity to serve you again. Best regards, Sarah

Posted 2 years ago

“my journey was unfortunatly in the end not confirmwd”

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Posted 2 years ago

Hi Erika, Thank you for your feedback. We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us. We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help. Best regards, Sarah

Posted 2 years ago

“Overall, I was able to book my trip and it's a trip I would not have found without bookmundi. I will use the service again, but I've learned that last minute bookings (in this case, a safari less than one month from the departure date) is not a great idea. The time it took for the actual tour operator (not bookmundi) to confirm the trip was a cause of high stress, as we had many other arrangements hinging on this trip. I think this service works best when planning farther in advance.”

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Posted 2 years ago

“Très facile a reserver la visite”

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Posted 2 years ago

“Easy too book with. Lots of tours to choose from”

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Posted 2 years ago

“Everything with the website and the service worked very well. However, initially, we were not able to make the payment to Bookmundi for the trip. This turned out to be a problem with the bank rather than with Bookmundi. We also received a quick response from Customer Service.”

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Posted 2 years ago

“Overall booking is simple and straightforward. I do have one problem I could not solve. I have credit from previous trips that I was told I can use for future bookings. However, I couldn’t find the place to put in the code so I can use my credit. If you can make this easier, it will be better. Thanks”

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Posted 2 years ago

Hi Angie, Thank you for sharing your valuable feedback regarding your booking experience with us. We do have a "Use Travel Credit" feature that reflects on all our Travellers' Profile in Bookmundi. This feature lets our Travellers apply the existing Travel Credits to their bookings. One of our agents will be in touch with you directly so that we can assist you further on this. We look forward to assisting you with a solution and for anything else, remain at your disposal. Kind regards, Sarah

Posted 2 years ago

“Very easy to find tours everywhere in the world”

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Posted 2 years ago

“Very helpful and kind!”

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Posted 2 years ago

“I am very pleased with the service Bookmundi provided me with. Vietnam is a beautiful place, yet due to Covid, their border was closed and just recently opened in March. Finding a guided tour was difficult at this time, and Bookundi helped me find the perfect trip for my specific needs. They answered all my questions promptly.”

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Posted 3 years ago

“Very helpful people, excellent response from any inquiries that we had , especially during the Covid pandemic”

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Posted 3 years ago

“Everything Perfect”

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Posted 3 years ago

“Excellent customer service, responsive and always ready to assist with the booking process. Will happily return again for booking another tour. We were impressed with the variety of tours on offer and destinations at competitive prices. Communication was excellent and easy to use booking system.”

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Posted 3 years ago

“I had a complaint about the website and booking discount, which I pointed out. Checking today, I see that it has been fixed. Otherwise, the booking process and follow-up with Customer Service have been very good. I'm looking forward to the trip.”