“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long.
Ian”
Dear Ian,
Thank you for your feedback on your recent booking experience.
We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours.
Please know that we take your feedback seriously and will make every effort to improve our response time in the future.
Best,
Sarah
Bookmundi
“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”
“Their customer service was amazing. They kept me updated at every possible moment, notified me of changes and were able to offer me many options when the one I had selected was cancelled. They went above and beyond to help.
Given that my refund was over the long weekend, they were prompt in notifying me of the communication going on in the background.”
Hi Jerry,
Thank you for your recent review and for bringing to our attention that you needed to make a change to your reservation. We are pleased to inform you that we have made the necessary adjustments to your booking and have included your brother Steve Deranzo for August 28th, 2023.
Thank you for choosing our services for your travel needs. We look forward to welcoming you and your brother soon.
Best,
Sarah
Bookmundi
“My initial tour was cancelled by the India -based tour operator. I was offered a full refund, but also the choice of other similar tours. Emily helped to secure a new tour for me which I am look forward to. Thank you!”
Hi Monte,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused.
At the time of your booking, we offered an exclusive 5% Bookmundi discount on the tour you booked. For technical reasons, our system did not apply that USD 48 discount on your booking in particular (it did apply on the bookings), which was unintentional, and we have of course processed the USD 48 refund to you, when you made us aware of the discrepancy.
Our technical team has implemented a solution to ensure that this will not occur again.
All the best
Sarah
“Originally my review was not great as I had not been able to speak to anyone on the phone. Despite asking in the live chat and email. Luckily after their normal business hours, they were very kind and called me back, and answered all my questions. Best advice before booking, be patient and use the customer service email to ask for a call back if you have any questions. Emily was great! Thank you- We are super excited about this trip.”
Hi Melissa,
Thank you for taking the time for sharing your recent experience with us. We are glad to hear that you were able to speak to one of our representatives after our normal business hours and that your questions were addressed.
We understand that waiting for a response can be frustrating, and we apologize for any inconvenience caused. We always strive to provide prompt and efficient customer service, and we are pleased to hear that our team was able to assist you in a timely and effective manner.
Thank you for your kind words about Emily. We will definitely share your feedback with her and the rest of our team. We are thrilled to hear that you are excited about your upcoming trip, and we hope that it will be a memorable experience for you.
We appreciate your feedback and your patience, and we would be happy to assist you with any future travel plans. Thank you for choosing our service, and we look forward to the opportunity to serve you again.
Best regards,
Sarah
Hi Erika,
Thank you for your feedback.
We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us.
We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans.
Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help.
Best regards,
Sarah
“Overall, I was able to book my trip and it's a trip I would not have found without bookmundi. I will use the service again, but I've learned that last minute bookings (in this case, a safari less than one month from the departure date) is not a great idea. The time it took for the actual tour operator (not bookmundi) to confirm the trip was a cause of high stress, as we had many other arrangements hinging on this trip. I think this service works best when planning farther in advance.”
“Everything with the website and the service worked very well.
However, initially, we were not able to make the payment to Bookmundi for the trip. This turned out to be a problem with the bank rather than with Bookmundi. We also received a quick response from Customer Service.”
“Overall booking is simple and straightforward. I do have one problem I could not solve. I have credit from previous trips that I was told I can use for future bookings. However, I couldn’t find the place to put in the code so I can use my credit. If you can make this easier, it will be better. Thanks”
Hi Angie,
Thank you for sharing your valuable feedback regarding your booking experience with us.
We do have a "Use Travel Credit" feature that reflects on all our Travellers' Profile in Bookmundi. This feature lets our Travellers apply the existing Travel Credits to their bookings. One of our agents will be in touch with you directly so that we can assist you further on this.
We look forward to assisting you with a solution and for anything else, remain at your disposal.
Kind regards,
Sarah
