“Booking the tour was an efficient and easy process. However my tour was cancelled by the operator a few days before I was due to travel due to COVID-19 virus restrictions. One week later Bookmundi has refunded my deposit in full. Given the current collapse of tourism in this crisis, Bookmundi has acted swiftly and responsibly. I wish I could say the same about Booking.com who are being very difficult with so called "non-refundable" bookings.”
Posted 2 months ago
Thank you very much for informing us.
We have kept in contact with your operator throughout the process and have also been informed that you were offered a good solution.
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Alice, Customer Support
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