I received excellent customer service from Book Pal! I needed two different books to give to my students to welcome them to our school at Open House. I had a short time frame to get the books ordered and delivered to me. The representative I spoke to not only located the books I needed, but also told me exactly when they needed to be ordered to ensure they would be delivered on time. She also gave me her extension and cell phone number to make sure our order was processed when needed so we could receive our books prior to Open House. The books actually arrived two days ahead of schedule! I was very impressed with my ordering experience and will use Book Pal again for future bulk book purchases.