Our PTA gifted each student a book before the Winter Break. We had to order the kindergarten through third-grade bilingual books, which we chose to do through Bookpal. When I called to clarify an issue with the order, Lynette Washington was the person that made sure that everything was corrected to our satisfaction. She was reachable via email and phone throughout the entire process. This was the first time our PTA had broached this type of project. Lynette suggested the team that is set up to make it smoother next year. Due to Lynette's excellent customer service and the company's prompt response, we know who we will use in the future for high quality and quantity of books at the price we could afford.