Minutes after placing my order I received a call from a customer service rep that wanted to know if there were any specifications about my order they needed to know about, and if I had any questions. I found out the advanced shipping I had payed for meant it would only take two days once the order had been processed, meaning it would be a week before my books arrived. I expressed my disappointment, was explained why it was that way, and that was that. Well, three days later, my books arrived! The books are high quality, durable books, and I am thrilled with my experience with BookPal and will be using them for any future bulk book purchases.