The quality of the product is very great, and everything we anticipated. I'm frustrated with your company because I made a specific request to receive the journals in time for an event we had them made for. Which I made VERY clear on the phone with your representative. She assured me we would have them in time. Unfortunately, they did not arrive in time due to your decision to send them UPS Ground. If someone explicitly tells you that you need a product by a certain date, recommending priority or even overnight shipping to ensure that it would be received is the best customer service option. Hopefully you will not make this mistake again...