I am the Director of Recognition and Appreciation in my company. To get the ball rolling on developing this department into something that can change the lives of everyone who works with us, I needed a specific book that was recommended to me to read - and one I highly recommend to all others - O Great One, by David Novak. While on the search to find this book, I was recommended to use bookpal by one of the wonderful assistants who works in our office. She got me in contact with Robin Woolsey - and it's been all uphill from there! Of course, bookpal was able to get me the books I needed, in the quantity I needed them, for a price cheaper than I would have found elsewhere - but the real way bookpal made me happy was by employing Robin. She is, hands down, one of the most incredible Account Managers I have ever had the great fortune of working with! She was not only very excited to help meet our needs, recommended other items that might help further our goals, and has handled every interaction with a kindness that you really don't see very often - she understands the importance of what we are trying to build in my company, and genuinely finds joy in helping to make our dream of "ensuring each person who works with us knows their value" a reality. I've talk to her via email and on the phone, and in the short time that we have worked with each other, I honestly feel like I can consider her a friend. I work in the service industry, so great service is extremely important to me, and she nails it on all fronts! I fully encourage anyone who needs a book to utilize bookpal as a resource - and I recommend requesting Robin as your contact when doing so - you not only 'won't be disappointed' - you will be more than pleasantly surprised by the amazing creation that she is :) Thank you!