I am a firm believer in customer service and BookPal is at the top of my list. I work for a STEAM school and I have had the pleasure of dealing with them. From my side of the conversation - the girl I spoke to was working with a team of people to "take care" of me and what we needed. I got calls back about where they were at but were still working on getting the shipment here earlier or trying to cut the price etc. One word AWESOME! Kim Bailey