I was very unsatisfied. Yes, I received my book orders in good condition and in a timely manner, BUT, when I checked my UPS delivery option, I was under the impression that it was the one time fee (around 26$). Then, I was told that my book order was being held in customs and would have to pay customs fees of $82. This was never indicated at time of purchase and if I didn't pay the fee, my books would just stay in customs forever and I would have spent all my money for nothing. I emailed twice to Bookpal regarding this issue, asking that they cover the fee since it was never indicated at time of purchase and I would have never agreed to pay a shipping fee of over $110 for 25 paperback books. Nobody has responded to me at all. I would never recommend Book pal.