I came across this company online while looking for Pandora charms that are no longer sold. I lost 2 charms and was so upset to find out Pandora no longer sells them. I was skeptical ordering from them because I never heard of them. I placed an order and hoped for the best. I didn't receive any shipping notification and was getting concerned but sure enough, it was delivered a few days later. Exactly as described. I was so excited when they arrived. They were great! They were genuine, fit my bracelet perfectly. Will definitely purchase from Boolchand's again. They gained my trust and my money.