Absolutely disgusted with this service, I will be telling everyone how bad a service I received, I and my fiance live in Scotland, we ordered this product for our daughter living in Cheshire England, as we couldn't be there for her birthday due to the current regulations, her birthday was the 6th of Feb, so we ordered a week before, as we new there maybe issues with the delivery, due to said restrictions,it arrived late on the 8th of February, I actually paid for delivery, to add insult to injury, appalling our daughter is already suffering due to missing us, an the restrictions at present, an to not to receive this gift on her birthday, well just imagine how you would feel if your mum an dad didn't get you anything for your birthday an then you may understand how me and my family feel about this