My daughter ordered washing machine from boots kitchen appliances and paid £25 to have it connected.. The fitter who was in a hurry unbeknown to her connected the new machine to her old hose that had been there aprox 12 years. He then asked to use the toilet and left it in disgusting state and left. She did not complain. A few months later the hose blew and flooded her hallway. She complained to Boots who told her its got nothing to do with boots sort it out with A O.? Apparently Boots take your money but then take no responsibility when things go wrong and pass you onto A O. (surely if you wanted to order from A O you would) so it appears you think you must be safe with Boots (dont be fooled) A O replaced the hose and few days later machine is leaking and now it has nothing to do with Boots or A O. A O say its nothing to do with them sort it out with the manufacturer. Needless to say she is still waiting for it to be sorted. SO BEWARE IF YOU ARE THINKING OF ORDERING ANYTHING FROM BOOTS APPLIANCES BECAUSE OF THERE NAME DONT GET CAUGHT LIKE ME.I HOPE THIS IS INFORMATIVE TO HELP YOU DECIDE.GOOD LUCK