Boots Kitchen Appliances Reviews

Name: Boots Kitchen Appliances
Address: Boots Kitchen Appliances c/o DRL Limited Aspinall House Aspinall Close Middlebrook, Bolton
Rating: 2.43

2.4 Rating 47 Reviews

32 %

of reviewers recommend Boots Kitchen Appliances

2.4

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

About Boots Kitchen Appliances:

Fantastic prices on Kitchen Appliances at Boots Kitchen Appliances with an outstanding level of service. Great offers on a massive range of over 4,000 kitchen appliances - save money now. Boots Kitchen Appliances offer over 4000 kitchen appliances at great savings from leading brands including AEG, Baumatic, Bosch, Candy, Cannon, Electrolux, Hoover, Hotpoint, Indesit, Miele, Neff, Rangemaster, Smeg, Tricity Bendix, Whirlpool Zanussi.Boots Kitchen Appliances is powered by DRL who also run Appliances Online, Appliance Deals, Marks and Spencer Appliances and Next Domestic Appliances.

Phone:

0844 879 3483

Location:

Boots Kitchen Appliances c/o DRL Limited Aspinall House Aspinall Close Middlebrook
Bolton
BL6 6QQ

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Boots Kitchen Appliances 1 star review on 4th June 2022

Vicky

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is fantastic, have used boots several times for appliances. Any questions are instantly resolved over email or phone. They've been very supportive when we had an issue with a washing machine, got one replaced for us much faster than it should have taken because they understood we had a baby and needed it ASAP! Great company and you get boots point s ;P”

Helpful Report

Posted 6 months ago

“My daughter ordered washing machine from boots kitchen appliances and paid £25 to have it connected.. The fitter who was in a hurry unbeknown to her connected the new machine to her old hose that had been there aprox 12 years. He then asked to use the toilet and left it in disgusting state and left. She did not complain. A few months later the hose blew and flooded her hallway. She complained to Boots who told her its got nothing to do with boots sort it out with A O.? Apparently Boots take your money but then take no responsibility when things go wrong and pass you onto A O. (surely if you wanted to order from A O you would) so it appears you think you must be safe with Boots (dont be fooled) A O replaced the hose and few days later machine is leaking and now it has nothing to do with Boots or A O. A O say its nothing to do with them sort it out with the manufacturer. Needless to say she is still waiting for it to be sorted. SO BEWARE IF YOU ARE THINKING OF ORDERING ANYTHING FROM BOOTS APPLIANCES BECAUSE OF THERE NAME DONT GET CAUGHT LIKE ME.I HOPE THIS IS INFORMATIVE TO HELP YOU DECIDE.GOOD LUCK”

Helpful Report

Posted 10 months ago

“We bought a NEFF oven about 19 months ago, and it suddenly started to short out the system. I rang Boots (waited about 15 seconds) and spoke to a very helpful guy, who spoke English, and he put me through to Neff and we had a 3 way conversation. It was arranged for an engineer to come out the following day, exactly on time, and it took him about 40 minutes to fix. In this day and age that is just fantastic service. I did expect to have problems, so was very pleasantly surprised.”

Helpful Report

Posted 1 year ago

“Thank you to Jonathon and the home-working lady who processed my recent orders. They were at all times helpful and efficient and the delivery drivers were prompt and polite - also great added bonus of Advantage Card points. Overall, an excellent shopping experience.”

Helpful Report

Posted 2 years ago

“I placed my order with Boots Appliances under the mistaken belief that they would be reliable with good customer service. The fridge freezer delivered is broken; the fridge temperature won’t go below 14.1C and it’s making an awful noise. I can’t move it so I can’t even turn it off to prevent the humming that’s keeping me awake at night. I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. Delivery drivers returned to move the appliance but the temperature and noise issues remain. I’ve called again to exercise my right to reject under the Consumer Rights Act but have been informed that I need a manufacturer engineer to visit in order to certify that the fridge freezer is indeed broken; my word or indeed the offer to send video and photos is apparently not sufficient.”

Helpful Report

Posted 2 years ago

“Washing machine not delivered on the appointed day. No contact from anyone. I used this company because I could get hundreds of Boots Advantage Card points. Was eventually delivered some days later in September. It’s November 17th and I STILL cannot get the points added despite several attempts. Would NOT recommend.”

Helpful Report

Posted 3 years ago

“Guys turned up to deliver to deliver our new washing machine and remove the old one. First thing the delivery man said was that our old washing machine would not come out of the hole….which of course it would. Then he measured the hole only to inform me that the washing machine i had ordered would not fit (despite me measuring it multiple times and checking the size specifications online). I never even saw the new washing machine it did not come off the delivery truck. Then i got an email confirming delivery and that my account had been credited with over £700…for a service they had not been able to provide. After multiple prolonged conversations with customer service the lady i spoke to advised the delivery men had uploaded photos of their measurements and the washing machine i ordered must have the wrong size specifications online and she could not guarantee that if i ordered another through boots kitchen appliances that it would fit. And to top it all off A MONTH later i am still waiting for my refund of over £700! In the meantime i have of course had to pay for another new washing machine to be delivered - we used curry's - video chat very easy told him what we needed, he found it straight away, lovely customer service, next day delivery and v friendly delivery men. I will never use boots kitchen appliances again!”

Helpful Report

Posted 3 years ago

“They will not discuss a damaged drawer, tried getting a replacement... Still waiting....since delivery on 3rd September. Tried speaking with them they don't answer the phone. Told me to contact the manufacturer...why ? You sold me it under a month ago? Never ever buy off them again... They get from AO but AO don't care either whether you have been a good customer... well rest assured I won't be a customer again!”

Helpful Report

Posted 3 years ago

“Ordered a Bosch dishwasher for delivery 4 days later and it did not arrive! Waited in for 12 hours. Rang them and they said it had not been loaded onto the van, even though I had a message to say it had. I got it redelivered but all I got was the £30 delivery refunded, which would have been free anyway and even then only after having to phone again. AO are getting Boots a bad name. I will not be using AO again in a hurry.”

Helpful Report

Posted 3 years ago

“I had a problem with a combination microwave through Boots Kitchen Appliances within 3 days of purchase and Kulsoom dealt with it in a first class way. I will have a replacement delivered tomorrow and my faulty one collected at the same time. Thank you Kulsoom for dealing with this in a most efficient way it was very much appreciated. I am very happy with the service. Thank you Kulsoom. 😊”

Helpful Report

Posted 3 years ago

“Very please with the service. On time, they even took the old one away as an extra. Professional delivery driver and installer. Would use Boot Kitchen Appliances again without a doubt.”

Helpful Report

Posted 3 years ago

“H2F-220waa-haier-upright-freezer Easy to reverse door, door easy to open as handle helps to break the vacuum. Good size baskets, light is handy CRITS Door reverse When reversing door, have to move plastic blanking plugs on left hand hinge bracket posistion to the right hand side. Unfortunatly they are impossible to remove without damaging them, so making them useless to reuse. Screw holes, where right hand door hinge was, are then visable, blanking plate (as at top) or spare blanking plugs should be inclued When moving the handle posistion, small dents are left where it was removed from. Soft plate between handle and door would prevent this Freezer alarm, Alarm is wrong description for the mouse squeek that it imits, you have to be almost in the freezer to hear it, Alarm needs to be as loud as an oven or microwave alarm.”

Helpful Report

Posted 3 years ago

“My father who is 86 years old paid for delivery and install of a new dishwasher and removal of the old one Driver arrived and was not able to install the new one as he has to turn the mains water off he is not a plumber just a driver (this is not advertised or mentioned at time of purchase) John Lewis installed previous washing machine and dishwasher never had a problem doing this so they left the dishwasher and left called boots who assured me they would look into this I offered to go and turn the water off and back on when they finished still waiting for a call back in the meantime they have returned and taken the dishwasher away so they have the dishwasher and my dads £410 terrible service just turned up and took it now will have to buy another one and they still have his money despicable”

Helpful Report

Posted 3 years ago

“Search the web for replacement dishwasher, waited over 10 days & on the day of delivery no mail, call communication, so I call to be told dishwasher was not put on the truck then changed his story there no longer in stock, why commit & have a appliance devision & the ethics to back up, shameful service.”

Helpful Report

Posted 4 years ago

“Really good value for money. Item delivered on time and a pre phone call made from the drivers. Added bonus - club card points”

Helpful Report

Posted 4 years ago

“I bought a fridge from Boots and buying this fridge freezer was a nightmare to us. At the buying phase there were no problem. But then the problems started. I specifically state that they need to carry it to my flat and there are stairs. At first delivery appointment they did not even show up. At second appointment they came, and they said that they cannot take the refrigerator to the flat and they went back. At the third appointment they came, and they tried to take the fridge to the flat. I said TRIED but they COULDNT BE ABLE TO. They DROPPED the fridge, they damaged all the apartment walls, they damaged the fridge and most importantly they BROKE THE APARTMENT GLASS. They could have hurt themselves or anyone else. This was a complete disaster. My children could get hurt. I called them and explain the situation they said they will change the refrigerator and came to my flat 4th time. The team came said that they cannot take the damaged one and they again left my flat. At the fifth time they finally be able to take the refrigerator away from my flat. I want to Express that I am terribly disappointed this experience. The journey began at the June and because of the clumsiness of the BOOTS I didn’t have a fridge until September. We are a family with 3 children, and we did not have a fridge in summer days. Also, we waited all Sunday at home because of them. At the end I asked them to pay for the glass and the walls and they are not accepting this. This is the last point. I trusted the name of The BOOTS and I am really disappointed by the way of your doing things. I would like to say that I bought a refrigerator from somewhere else and it is an american style fridge and I had no problem with the delivery. This is your clumsiness and I am waiting for you to take responsibility.”

Helpful Report

Posted 4 years ago

“Ordered TV for home delivery. All customers have to wait 5 days for free delivery + stay home a half of the day during delivery. I did it. No one arrived even at 10 pm. I had to cancel my order. I expect to get full refund in next 5 days. Bad work. Brilliant logistics.Waste of time. It is killing. Never again Boots Kitchen Appliances.”

Helpful Report

Posted 4 years ago

“Purchased a washing machine from Boots Kitchen Appliances, customer service is very bad, I'm trying to get a Samsung washing machine replaced, they resold me a washing machine that was returned by a customer, the drum was wet inside, and dusty outside, and not happy at all, the washing machine is loud, rumbles a lot on the spin, and moves across the floor on a spin, the telephone lines for customer services is a wait time over an hour on a very expensive 0344 number, I will never use this company again, ever, ever, ever!!!!!!!!!!!!!!!!!! Shame on you Boots!!!!! You are supposed to be a reputable company, not anymore!”

Helpful Report

Posted 4 years ago

“Did not deliver on delivery day, wait time to call them is very long, 60+ minutes total. Was told that the delivery driver that morning did not turn up, so they should have told us much earlier that it would not be delivered that day as we waited all day (if that reason was even true). The lady on the phone was very apologetic and kind and gave us a new delivery date and £20 back in apology. However, I cannot recommend this company as they are clearly unreliable. I have not received the boots points yet and other reviews have stated they did not get any either so its not worth ordering from here, everything they sell comes from AO.com anyway, which I have used before with no issues. Also boots appliances direct you to ring your delivery driver but obviously no calls got through to them, and at times it appeared that the phone was being declined due to different automated responses.”

Helpful Report

Posted 4 years ago

“This is the worst seller I've come across in my life. We bought a refrigerator. Never in my life has a light burned up in a fridge, but this one did. The whole unit is damaged. Wrote and mailed to Boots, filled in their webform. Called them but after 30 minutes waiting still no answer. Never ever again will we buy from these crooks again.”

Helpful Report

Posted 4 years ago

Boots Kitchen Appliances is rated 2.4 based on 47 reviews