Did not deliver on delivery day, wait time to call them is very long, 60+ minutes total. Was told that the delivery driver that morning did not turn up, so they should have told us much earlier that it would not be delivered that day as we waited all day (if that reason was even true). The lady on the phone was very apologetic and kind and gave us a new delivery date and £20 back in apology. However, I cannot recommend this company as they are clearly unreliable. I have not received the boots points yet and other reviews have stated they did not get any either so its not worth ordering from here, everything they sell comes from AO.com anyway, which I have used before with no issues. Also boots appliances direct you to ring your delivery driver but obviously no calls got through to them, and at times it appeared that the phone was being declined due to different automated responses.