Purchased a washing machine from Boots Kitchen Appliances, customer service is very bad, I'm trying to get a Samsung washing machine replaced, they resold me a washing machine that was returned by a customer, the drum was wet inside, and dusty outside, and not happy at all, the washing machine is loud, rumbles a lot on the spin, and moves across the floor on a spin, the telephone lines for customer services is a wait time over an hour on a very expensive 0344 number, I will never use this company again, ever, ever, ever!!!!!!!!!!!!!!!!!! Shame on you Boots!!!!! You are supposed to be a reputable company, not anymore!